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Business Process Management Orientation Workshop

Course ID BPM
Format Classroom

Anyone engaged as a process owner or process improvement team leader, in any market or industry


Business Process Management optimizes the results from your organizations' process improvement initiatives. This Business Process Management (BPM) Orientation provides an insightful and high-level overview that prepares you to lead your team through achieving business process excellence through an improved understanding of customer requirements, process requirements, and measures of success and failures. This effort leads to improved results in process performance and better engagement for process improvement activities. Each major component includes an exercise. At the end of this one-day workshop, you'll have a comprehensive deployment plan that will optimize your business improvement initiatives such as Lean Six Sigma and others.

Course Data

  • CEU Hours: 0.6
  • Length: 6 Hours
  • ASQ RU: 0.6
  • Audience: Practitioner
  • Provider: ASQ - ILT
Course Overview

Learning Objectives:

  • Learn a working definition of process management methodology and how it links to other methodologies.
  • Understand the five phases of business process management.
  • Identify key stakeholders in business process management.
  • Develop a detailed understanding of the process that needs to be measured.
  • Develop measures that link to your customer.
  • Identify process failures within the process.
  • Develop key drivers of customer satisfaction.
  • Develop an improvement impact analysis related to stakeholders, process owners, and participants.
  • Develop an action plan to move forward.
Outline
  1. Why is it important to deliver improvements in business process performance for your process?
  2. What is the Process Management methodology and how does it link to other Business Process Excellence methodologies?
  3. The Process Management Phases — Summary:
    1. Define
    2. Measure
    3. Analyze
    4. Improve
    5. Control
  4. Next steps, Action planning and finding our way forward.
Details

Who Should Attend

Business processes cut through all levels of an organization. Anyone engaged as a process owner or process improvement team leader—in any market or industry—will benefit from this workshop.

Learning Objectives

  • Get a working definition of process management methodology and how it links to other methodologies.
  • Understand the five phases of business process management.
  • Identify key stakeholders in business process management.
  • Develop a detailed understanding of the process that needs to be measured.
  • Develop measures that link to your customer.
  • Identify process failures within the process.
  • Develop key drivers of customer satisfaction.
  • Develop an improvement impact analysis related to stakeholders, process owners, and participants.
  • Develop an action plan to move forward.
Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.
Instructors
Michael Nichols CQE, CQA, CMQ/OE, CSSBB
Elizabeth Keim CMBB, CMQ/OE, CQA

Enrollment Details

Format: Classroom
Format: Classroom

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

02/28/2018 - 02/28/2018 Phoenix 9988ILT AZ US TBD English List: $329 Member: $329

GROUP TRAINING


ON-SITE TRAINING FOR YOUR ORGANIZATION.


ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session