Business Process Management Orientation Workshop
Anyone engaged as a process owner or process improvement team leader, in any market or industry; basic Lean Six Sigma familiarity is recommended.
Business Process Management (BPM) optimizes the results of organizational process improvement initiatives. This workshop provides you with the information you need to lead a team to achieve process excellence through an improved understanding of customer requirements, process requirements, and measures of success and failure, leading to improved performance and better engagement during process improvement activities. Each major component of the workshop includes an exercise. At the end of this 1-day workshop, you'll have a comprehensive deployment plan you can use to optimize business improvement initiatives like Lean Six Sigma and others.
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Course Data
- CEU Hours: 0
- Length: 6 Hours
- ASQ RU: 0.6
- Audience: Executive, Practitioner, Professional
- Provider: ASQ
Learning Objectives:
- Learn a working definition of process management methodology and how it links to other methodologies.
- Understand the five phases of business process management.
- Identify key stakeholders in business process management.
- Develop a detailed understanding of the process that needs to be measured.
- Develop measures that link to your customer.
- Identify process failures within the process.
- Develop key drivers of customer satisfaction.
- Develop an improvement impact analysis related to stakeholders, process owners, and participants.
- Develop an action plan to move forward.
Who Should Attend:
Business processes cut through all levels of an organization. Anyone engaged as a process owner or process improvement team leader—in any market or industry—will benefit from this workshop. Basic Lean Six Sigma familiarity is recommended.- Why is it important to deliver improvements in business process performance for your process?
- What is the Process Management methodology and how does it link to other Business Process Excellence methodologies?
- The Process Management Phases — Summary:
- Define
- Measure
- Analyze
- Improve
- Control
- Next steps, Action planning and finding our way forward.
Who Should Attend
Business processes cut through all levels of an organization. Anyone engaged as a process owner or process improvement team leader—in any market or industry—will benefit from this workshop.
Learning Objectives
- Get a working definition of process management methodology and how it links to other methodologies.
- Understand the five phases of business process management.
- Identify key stakeholders in business process management.
- Develop a detailed understanding of the process that needs to be measured.
- Develop measures that link to your customer.
- Identify process failures within the process.
- Develop key drivers of customer satisfaction.
- Develop an improvement impact analysis related to stakeholders, process owners, and participants.
- Develop an action plan to move forward.
If you need to cancel, we will refund your paid registration fee as noted below.
- Requests for cancellations or transfers to another course offering received at least 30 calendar days before the start of the course can receive a full refund or transfer.
- There are no refunds within 30 calendar days before the start of the course.
- Requests to transfer to another course offering received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
- There are no transfers within 9 calendar days before the start of the course.
- There are no refunds if the content has been accessed.
- Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee.
- IMPORTANT: Some courses are delivered by ASQ’s partners and have separate cancellation policies. Please refer to the product page for exact information or contact Customer Care at [email protected].
Enrollment Details
An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.
| No Offerings Scheduled | English | List: $379 Member: $379 |
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