- quality tools
- quality improvement
- quality basics
- business planning
- root cause analysis
The #1 best-selling book of all time on quality tools, The Quality Toolbox, has been fully revised and updated with new tools—several technology-related—making it perfect for those tasked with tackling today’s complex business challenges. Quality professionals have long relied on this comprehensive reference, but the tools can be used and applied by anyone needing to solve difficult problems and achieve quality improvement. Inside, you’ll find how-to instructions for tools that are less commonly used and some tools that have been newly created for modern-day situations.
This edition unveils several new tools, along with a new section on Quality 4.0 and suggested quality tools that can assist practitioners looking to implement Quality 4.0 concepts. Each tool description includes clear icons to tell the reader at a glance the type of tool it is and where it is used within the improvement process.
Nancy R. Tague has a bachelor’s and master’s degree in chemical engineering from Rice University. Tague is a former manager of performance improvement for Albemarle Corporation. She held chemical engineering positions with Albemarle’s research and development sector that were directed at chemical process improvement and new process and design evaluation. Tague has leveraged her experiences in developing and teaching classes in quality improvement concepts and methods to many people worldwide, and to facilitate teams applying these methods to diverse work processes.