
Actionable Performance Measurement (eBook)
A Key to Success
Marvin T. Howell
Member Price: $47.60
List Price: $68.00Keywords
- Human Resources
- Manufacturing
- Healthcare
- Finance
- Basic Quality
- Sales
- Service
- Automotive
- Quality Management
- Leadership
- Continuous Improvement
- Retail/Wholesale
- Insurance
- Metrics
- Real Estate
- Government
Description
Actionable Performance Measurement presents many different methods to help readers develop metrics and performance measures. To aid in corporate measures development and strategic, tactical and/or business planning, a quick and effective method of identifying specific key results areas is outlined and explained. Both customer and employee focuses are presented: how to measure each, and how to develop good surveys. In addition, Howell explains several methods for setting realistic-but-stretch targets, as well as a technique for measuring “apples and oranges.”
Readers will be able to measure employee and customer satisfaction, and be prepared to capably lead or be a member of a corporate or business unit measurement team to assess existing performance indicators effectiveness.
Included is a student workbook to be used as a teaching tool in conjunction with the books.