Frequently Asked Questions
- How can I find out the status of my order?
- Is it possible to get tracking information for a shipped order?
- What is your return policy?
- What payment methods does ASQ accept?
- Can I download a Quality Press order form?
- Can I use the ASQ logo?
- How do I report a missing issue of a magazine or journal?
- Does ASQ offer gift certificates?
Contact ASQ Customer Care at 800-248-1946 (United States and Canada only) or 414-272-8575 or send an e-mail to firstname.lastname@example.org. Please provide the invoice or order number if possible.
Yes. Contact Customer Care at 800-248-1946 (United States and Canada only) or 414-272-8575 or send an e-mail to email@example.com to request tracking information on anything that has been shipped.
ASQ will accept the return of any product you purchased from us, as long as it has not been damaged and is still in a condition that can be resold as new. Enclose a note referencing the order or invoice number, and please indicate the reason for your return and whether you're requesting an exchange or a refund. Send the return to: MDS Fulfillment; Attn: Dept 8725; 6555 W. Mill Rd; Milwaukee, WI 53218.
Payment options include check, Visa, MasterCard, American Express, purchase orders and money orders, bank drafts, wire payments and ACH payments. Payments must be made in U.S. currency. Checks and money orders must be drawn on a U.S. financial institution. All international orders must be prepaid; no foreign purchase orders. Please make checks payable to ASQ.
You may download an order form for placing a mail or fax order. You may also place your order online. To place an order by phone, contact ASQ Customer Care at 800-248-1946 (United States and Canada only) or 414-272-8575. For help send an e-mail to firstname.lastname@example.org.
Sections or Forums/Divisions wishing to use the ASQ logo should contact their designated Community Development administrator. For other inquires, contact John Van Slyke, ASQ Communications at email@example.com.
Issues are mailed on the first business day of the publication month. Claims will not be accepted prior to the delivery guidelines listed below. Example: Quality Progress is mailed on May 1. Domestic claims will not be accepted prior to May 8. You may submit your missing issue report online.
Domestic: 1 week
Canada/Mexico air mail: 2 weeks
Canada/Mexico ground: 4 weeks
International air mail: 3 weeks
International ground: 6 weeks
No claim for missing issues will be accepted after six months following the month of publication of the issue. Multiple claims for a publication should be directed to ASQ Customer Care at 800-248-1946 (United States and Canada only) or 414-272-8575.