Root Cause Analysis

Session 1:

• Correction versus corrective action
• Separating problem diagnosis versus solution identification and implementation
• Use of risk assessment within corrective action process

• How to ensure that the right problem is being worked on
• Tools and filters for priority setting
• Developing a clear and sufficient problem statement (includes practice)

• How every problem is a process failure
• How a SIPOC diagram can set boundaries and define interrelationships
• Using flowcharts to drill down into the right part of the process (includes practice)

Session 2:

• Five ways to identify possible causes
• Three options for selecting or eliminating causes
• Logic trees as a cause and effect diagram on steroids (includes practice):

• Causal search techniques
• The power of variable versus attribute data
• Check sheets, graphs, diagrams and tables for data collection
• Interviews observation for less precise data

• Tools for numeric data analysis (run charts, histograms, pareto diagram, dot plot)
• Tools for analyzing multiple factors simultaneously (pivot tables, multi-vari charts, Is/Is-Not table)
• Logical methods of data analysis (thought experiments, change/difference analysis

Session 3:

• Review plans and key learning points

• Causes of and solutions for human error
• How incident/accident analysis differs

• Six methods for identifying solutions
• Simple and complex solution selection methods

• Some models for understanding resistance and planning change
• Multiple aspects of follow-up
• Spreading and sustaining results

Session 4

• Cognitive biases that affect RCA
• Impact of organizational culture
• Structures/roles that can support RCA

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements (impacts all ASQ-owned eLearning)

Hardware

• PC, Mac, or mobile device
• Audio speakers or headset
• High-speed internet connection

Browsers for ASQ Courses

You can view courses on any devices that support these browsers. This includes mobile devices such as iPhones, iPads, and Android-enabled phones and tablets.

• Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
• Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
• Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Required Browser Settings for Viewing Courses

• JavaScript must be enabled for published courses to work.
• Font downloads must be enabled to see the correct fonts and characters.
• When using Internet Explorer, turn off Compatibility View for sites where courses are hosted.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.