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Root Cause Analysis

Course ID RCA2023ASQ
Format Face-to-Face

Expect the very best live preparation experience when taking this course, featuring:

  • Crucial tools and methods to solve problems and implement.
  • Real-world, practical examples throughout so you can start applying what you learn in your job immediately.

Solving problems and implementing improvements doesn’t happen by chance: it requires a thorough and methodical processes and tools to identify, solve, and prevent problems at the root―often missing from business or engineering school programs.

With this modern and engaging Root Cause Analysis live face-to-face course from ASQ, you will learn how to systematically eliminate errors by rooting them out, leading your team and your business to reduced risks (like recalls), increased safety practices, and improved margins and operations.

This course was created by ASQ in collaboration with highly experienced Subject Matter Experts, and covers crucial knowledge with a wide variety of instructor-led activities designed specifically for engaging, in-person participation. Root cause analysis tools and skills apply to all industries, and are recognized as core components in cGMP (current good manufacturing practices, enforced by the Food and Drug Administration in the US) and the IATF 16949:2016 technical specification from the International Automotive Task Force.

Take part in engaging sessions with fellow learning professionals, and gain new practical knowledge alongside new networking opportunities. As an organization, face-to-face training means no disruption to your team and operations, with maximum engagement whenever and wherever you need them.

Course Data

  • CEU Hours: 0
  • Length: 16 Hours
  • ASQ RU: 1.6
  • Audience: Academic, Practitioner, Professional
  • Provider: ASQ
Course Overview

Learning Objectives:

  • Understand RCA terminology, goals, benefits, and stakeholders.
  • Investigate root causes with cause-and-effect analysis, 5 Whys, FMEA, and other analytical tools.
  • Assess and work with various data collection plans and methods, as well as data charts and control charts.
  • Define problem-solving models used for root cause analysis, including 8D, PDCA, and DMAIC. Implement problem-solving techniques (poka-yoke, multi-voting, etc.) and plan, manage, and verify change.
  • Build and manage RCA project teams successfully.


Anyone with a desire to improve problem solving in their organization can take this course, regardless of their role or experience.

Who Should Attend:

This Root Cause Analysis live in-person course by ASQ is relevant for any quality professional, and contains practical and relevant examples for all industries―with special consideration given to manufacturing and engineering
  1. RCA and Problem-Solving Fundamentals
    1. Basic foundational terms
    2. Goals of root cause analysis
    3. RCA scope and context
    4. Organizational structure and culture
    5. Metrics for RCA
    6. Problem-solving models for RCA
    7. Problem solving using 8D (eight disciplines)
    8. Value-added vs. non-value-added activities
    9. Defining the problem statement
  2. Data Fundamentals
    1. Types of data
    2. Data sources
    3. Planning data collection
    4. Collecting empirical data
  3. Data Analysis
    1. Cause-and-effect analysis
    2. 5 Whys analysis
    3. Cause-and-effect analysis and 5 Whys
    4. Force field and barrier-and-aids analysis
    5. Data charts
    6. Control charts
    7. Failure Mode and Effects Analysis (FMEA)
    8. Fault tree analysis
    9. Logic trees
    10. Brainstorming and decision-making tools
    11. Selecting the most likely cause
  4. Project Management
    1. Preparing for an RCA project
    2. Staffing an RCA project
    3. Establishing a successful RCA team
    4. Facilitation skills
    5. Managing an improvement team
  5. Maintaining and Sustaining Improvements
    1. Corrective and Preventive Action (CAPA)
    2. Recommending a solution
    3. Implementation planning and change management
    4. Verifying implementation and effectiveness
    5. Standardizing the change
    6. Audit planning
    7. Identifying opportunities for continuous improvement
    8. Recognition of success


This course is an instructor-led, classroom-based environment. The instruction is a blend of lecture, application, and individual and team-based exercises. Laptop computers will be used extensively during the class.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers/substitutions received at least 30 calendar days before the start of the course can receive a full refund/transfer/substitution.
    • There are no refunds within 30 calendar days before the start of the course.
    • Requests to transfer or substitute received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
    • There are no transfers within 9 calendar days before the start of the course. Substitutes may be accepted if content has not been accessed by original registrant. Substitutions will incur a $150 processing fee.
    • There are no refunds or substitutes if the content has been accessed.
    • Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee. Substitutes will not be accepted after the course has begun.
    • You must successfully complete the entire course or program before a Certificate of Completion can be awarded.
  • Note for corporate clients: Please contact your regular Channel Manager to confirm your contractual terms.

Enrollment Details

Format: Classroom
Format: Face-to-Face

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

May 10, 2024 - May 11, 2024 San Diego ILT1197 CA US Timothy King CMQ/OE, CQA, CQI, CQIA English Early Bird Ends April 26, 2024 List: $1599     Member: $1399 Regular List: $1839     Member: $1609

Friday, May 10 - Saturday, May 11:  8:00 am – 5:00 pm


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  1. Single-Point Provider: Manage your teams live sessions and e-learning via a dedicated ASQ account manager for continuous guidance and support throughout your learning program.
  2. Reliability: ASQ's expert instructors and world-renowned quality content is at your service to upskill teams anywhere they are.
  3. Cost efficiency: Choose from virtual, face-to-face, and e-learning to optimize your ROI and minimize disruptions of your operations.
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