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Training

Root Cause Analysis

Course ID RCA
Format Classroom

Don’t put a bandage on a problem; fix the issue permanently. Root cause is the fundamental, underlying reason for a problem. This course allows you to identify the cause of a problem, solve it, and prevent it from occurring again. This saves your organization time, money, and resources.


This course will enable participants to understand root cause analysis as a procedure for ascertaining and analyzing the causes of problems in an effort to determine what can be done to solve or prevent them. Consisting of lectures, practice, and role-playing, this course is designed to provide attendees with an in-depth understanding of how to analyze a system to identify the root causes of problems.

Course Data

  • CEU Hours: 2
  • Length: 20 Hours
  • ASQ RU: 2
  • Audience: New to Quality, Practitioner
  • Provider: ASQ - ILT
Course Overview

Learning Objectives:

  • Enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations.
  • Clarify the difference between analytical and creative thinking, and when each is most useful.
  • Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
  • Expand the range of tools available for analysis of problem situations.

Prerequisites:

None

Who Should Attend:

Quality, safety, risk, and reliability managers, process engineers, technicians, operations supervisors and personnel, process owners, occurrence investigators, analysts, maintenance directors, reliability professionals, and anyone who wants to improve their ability to solve recurring problems should attend this training. Manufacturing markets include core manufacturing markets in machinery and computer equipment, chemical and allied products, fabricated metals, electronics, transportation, and measurement/controlling industries. Service markets that could effectively leverage this course would include consulting/business services, financial services, wholesale/retail, transportation, utilities, and government.

Outline

DAY 1:

  1. TYPICAL PROBLEMS WITH RCA
    1. Why most problem solving models don’t get to the root cause, and a solution
    2. How analytical and creative thinking must be both separated and integrated
    3. Difference between content and process thinking
  2. STEP 1 – PROBLEM DEFINITION
    1. How to ensure that the right problem is being worked on
    2. Tools and filters for priority setting
    3. Developing a clear and sufficient problem statement (includes practice)
  3. STEP 2 – UNDERSTANDING THE PROCESS
    1. How every problem is a process failure
    2. How a SIPOC diagram can set boundaries and define interrelationships
    3. Using flowcharts to drill down into the right part of the process (includes practice)
  4. STEP 3 – IDENTIFYING POSSIBLE CAUSES
    1. Five ways to identify possible causes
    2. Three options for selecting or eliminating causes
    3. Logic trees as a cause and effect diagram on steroids (includes practice)
  5. DAY 2:

  6. STEP 4 – DATA COLLECTION
    1. Population versus sampling; options for sampling
    2. Check sheets, graphs, and tables for discrete data collection
    3. Surveys, interviews, and field observation for opinions or less precise data
  7. STEP 5 – DATA ANALYSIS
    1. Tools for discrete data analysis (run charts, histograms, pareto diagram, modified scatter diagram, pivot tables)
    2. Tools for softer type data (affinity diagram, relationship digraph)
    3. Integrative data analysis tools
  8. CONSULTING CASE STUDY PRACTICE
    1. Participants role play consulting with instructor on a problem
    2. Review of key learning points
  9. INCIDENTS/EVENTS AND HUMAN ERROR
    1. How incident/accident analysis differs
    2. Causes of and solutions for human error
  10. CASE STUDY PRACTICE
    1. Practice on a project relevant to participants’ organization
  11. FACILITATION SKILLS
    1. Process facilitation versus content expert
    2. Facilitation roles and intervention choices
  12. DAY 3:

  13. CASE STUDY PRACTICE – Practice on an integrative problem
  14. THE REST OF THE PROBLEM SOLVING PROCESS
    1. Identifying and selecting solutions
    2. The importance of organizational change management issues
    3. Some models for understanding resistance and planning change
    4. Implementation, follow-up, and standardization
  15. MANAGEMENT/ORGANIZATIONAL ISSUES AFFECTING RCA PROJECTS
    1. Cognitive biases that affect RCA
    2. Impact of organizational culture
    3. Structures/roles that can support RCA
  16. STATISTICAL HYPOTHESIS TESTING AND MS EXCEL
    1. What t, F, and ANOVA tests can do
    2. How to do them in MS Excel
    3. Using chi-square for count data
  17. DRILLING DOWN WITH DATA
    1. Seeing variation as a 3+ dimensional space
    2. How to slice major components of that variation
    3. Which tools to use for data comparisons
Details

Detailed Course Description

This three-day course will help enable you to:

  • Enhance problem-solving effectiveness by providing a model for in-depth analysis of problem situations.
  • Clarify the difference between analytical and creative thinking, and when each is most useful.
  • Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
  • Expand the range of tools available for analysis of problem situations.

Format

This three-day, face-to-face course provides an interactive learning design and a high level of support from an instructor in using specific tools to determine root cause and identify solutions.

Materials

The student manual and textbook, Root Cause Analysis: The Core of Problem Solving and Corrective Action, are included in the price of registration and will be delivered to students at the course site.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.
Instructors
Duke Okes CQT, CQA, CQE, CMQ/OE
Douglas Wood CQE, CMQ/OE, CSSBB
Rama Shankar CMBB, CQA, CSSBB, CSSGB

Enrollment Details

Format: Classroom
Format: Classroom

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

12/06/2017 - 12/08/2017 Saint Petersburg 9868ILT FL US Duke Okes CMQ/OE, CQA, CQE, CQT English List: $1599 Member: $1399
04/11/2018 - 04/13/2018 San Francisco ILT0043 CA US TBD English List: $1599 Member: $1399

GROUP TRAINING


ON-SITE TRAINING FOR YOUR ORGANIZATION.


ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session