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Training

Process Auditing Techniques

Course ID PAT01JPR
Format Web-based

These techniques can be used by auditors who conduct internal, supplier, and certification audits.

Limited time offer!! Purchase by April 30th, 2017 and receive these four Quality Express™ courses as a bonus: Evolution of Quality, SIPOC, Histogram, and Process Map. The bonus courses will be loaded into your learning plan in addition to the purchased course. You will have access to the courses for one-year.


This course is focused on methods and techniques to conduct successful quality, safety, and environmental process audits for assessment and verification purposes.
Participants will follow along a step-by-step process for utilizing process audit techniques during the preparation, investigation, evaluation, and reporting stages. The course is not specific to any performance standard but ISO 9001 example controls are used for convenience. This course includes a desk reference that covers all lessons and links to the QualityWBT Glossary.
Students should have already completed a basic audit training class such as Internal Auditing Basics or be an experienced auditor.

Course Data

  • CEU Hours: 0.8
  • Length: 7 Hours
  • ASQ RU: 0.8
  • Provider: Quality WBT
Course Overview

Learning Objectives:

  • Audit processes
  • Demonstrate knowledge of the characteristics of a process
  • Apply the plan
  • do
  • check
  • act (PDCA) cycle and the analyze
  • change
  • do
  • prosper (ACDP) improvement cycle
  • Evaluate adequacy of controls
  • Collect audit evidence
  • Prepare process flow diagrams
  • Apply techniques to identify risk
  • Audit processes that have no procedures or specific requirements
  • Use process audit techniques to support management systems
  • Determine process effectiveness
  • Compose an audit report assessing compliance, controls, risk, and process optimization
System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements

  • Computer – PC or Macintosh
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Web-based

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

PAT01JPR Self-Paced English 90 Days List: $189 Member: $169

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ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session