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Training

Measuring Process and Organizational Performance

Course ID MPOP
Format Classroom

Want to improve the performance of your company? This course provides you with the metrics and tools to help you analyze and measure your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.


Want to improve the performance of your company? This course provides you with the metrics and tools to help you measure and better understand the performance of your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.

Beginning your journey of measuring your processes lined up with organizational performance can be daunting. Learn the “what” and “how” of creating the appropriate metric for your process through lecture, discussion, practice and case studies. Finish your two days with learning how to review, report and act upon these metrics.

This course is best suited for those in organizations earlier on their “metrics journey” and is designed for any management or staff involved in performance management development or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.

Course Data

  • CEU Hours: 1.3
  • Length: 13 Hours
  • ASQ RU: 1.3
  • Provider: ASQ - ILT
Course Overview

Learning Objectives:

  • Select metrics based on organizational strategy and/or process needs.
  • Define the detailed components related to each metric.
  • Assess a set of metrics for gaps, conflict, and alignment.
  • Define optimum methods for displaying metrics.
  • Use metrics to define appropriate organizational actions.

Who Should Attend:

This training is designed for any management or staff involved in performance management or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.
Outline
  1. Process management as the foundation of organizational management
    1. Processes defined
    2. Business Process Thinking
    3. Types of business processes
    4. Metrics definitions
    5. Process and metrics planning
    6. Aligning process levels to metrics levels – hierarchy
  2. Metrics Types and purposes
    1. Metrics definitions
    2. Metrics categories and labels
    3. Types of metrics – leading vs. lagging, efficiency vs. effectiveness, etc.
  3. Selecting the right metrics
    1. Top-Bottom; bottom-top alignment
    2. What metrics should accomplish
    3. Strategy and metrics
    4. Gaps-Alignment-Conflict
  4. Detailing the metrics
    1. Identifying the details
    2. Setting baselines, benchmarks and targets
    3. Sourcing, Collecting and Frequency of collecting data
    4. Normalizing and formulizing data
  5. Analyzing and presenting the data
    1. Ways to analyze data
    2. Graphical depictions of data
    3. Dashboards and scorecards
  6. Making appropriate decisions
    1. Issues and considerations
    2. Frequency of review
    3. Deciding to change
  7. Psychological impacts of metrics
    1. Good and bad news of metrics
    2. Determining poor vs. better metrics
    3. Political game-playing with metrics
    4. Congruency
  8. The metrics life-cycle
    1. Life cycle defined
    2. Factors affecting metrics relevancy
    3. Reviewing metrics adequacy
Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.
Instructors
Duke Okes CQT, CQA, CQE, CMQ/OE
Douglas Wood CQE, CMQ/OE, CSSBB
Rama Shankar CMBB, CQA, CSSBB, CSSGB
Denis Devos

Enrollment Details

Format: Classroom
Format: Classroom

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

08/21/2017 - 08/22/2017 Memphis 9878ILT TN US Douglas C. Wood CMQ/OE, CQE, CSSBB English List: $1399 Member: $1199

GROUP TRAINING


ON-SITE TRAINING FOR YOUR ORGANIZATION.


ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session