Measuring Process and Organizational Performance
Want to improve the performance of your company? This course provides you with the metrics and tools to help you analyze and measure your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.
Want to improve the performance of your company? This course provides you with the metrics and tools to help you measure and better understand the performance of your processes. A balance of lecture, discussion, practice, and case studies allows you to gain insights into your own situation.
Beginning your journey of measuring your processes lined up with organizational performance can be daunting. Learn the “what” and “how” of creating the appropriate metric for your process through lecture, discussion, practice and case studies. Finish your two days with learning how to review, report and act upon these metrics.
This course is best suited for those in organizations earlier on their “metrics journey” and is designed for any management or staff involved in performance management development or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.
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Course Data
- CEU Hours: 0
- Length: 13 Hours
- ASQ RU: 1.3
- Provider: ASQ
Learning Objectives:
- Select metrics based on organizational strategy and/or process needs.
- Define the detailed components related to each metric.
- Assess a set of metrics for gaps, conflict, and alignment.
- Define optimum methods for displaying metrics.
- Use metrics to define appropriate organizational actions.
Who Should Attend:
This training is designed for any management or staff involved in performance management or improvement, regardless of industry. Personnel ranging from operations, quality, human resources, finances, sales and marketing, and information technology are encouraged to participate. This course is especially appropriate for quality managers and quality engineers responsible for helping their organizations define metrics for measuring performance of processes.- Process management as the foundation of organizational management
- Processes defined
- Business Process Thinking
- Types of business processes
- Metrics definitions
- Process and metrics planning
- Aligning process levels to metrics levels – hierarchy
- Metrics Types and purposes
- Metrics definitions
- Metrics categories and labels
- Types of metrics – leading vs. lagging, efficiency vs. effectiveness, etc.
- Selecting the right metrics
- Top-Bottom; bottom-top alignment
- What metrics should accomplish
- Strategy and metrics
- Gaps-Alignment-Conflict
- Detailing the metrics
- Identifying the details
- Setting baselines, benchmarks and targets
- Sourcing, Collecting and Frequency of collecting data
- Normalizing and formulizing data
- Analyzing and presenting the data
- Ways to analyze data
- Graphical depictions of data
- Dashboards and scorecards
- Making appropriate decisions
- Issues and considerations
- Frequency of review
- Deciding to change
- Psychological impacts of metrics
- Good and bad news of metrics
- Determining poor vs. better metrics
- Political game-playing with metrics
- Congruency
- The metrics life-cycle
- Life cycle defined
- Factors affecting metrics relevancy
- Reviewing metrics adequacy
If you need to cancel, we will refund your paid registration fee as noted below.
• Requests for cancellations/transfers/substitutions received at least 30 calendar days before the start of the course can receive a full refund/transfer/substitution.
• There are no refunds within 30 calendar days before the start of the course.
• Requests to transfer or substitute received between 29 and 10 calendar days of the course starting incur a $150 processing fee.
• There are no transfers within 9 calendar days before the start of the course. Substitutes may be accepted if content has not been accessed by original registrant. Substitutions will incur a $150 processing fee.
• There are no refunds or substitutes if the content has been accessed.
• Enrolled students who fail to attend their registered course without advance notice are liable for the entire course fee. Substitutes will not be accepted after the course has begun.
• You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.
Enrollment Details
An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.
| No Offerings Scheduled | English | List: $1609 Member: $1379 |
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