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Instructors

Education

MBA Washington State University Pullman, WA

BA in Business Administration Washington State University Pullman, WA

Languages

  • English

Jeff Israel

Education

MBA Washington State University Pullman, WA

BA in Business Administration Washington State University Pullman, WA

Languages

  • English

Professional Experience

Jeff Israel has thirty-five years’ experience with satisfaction measurement surveys and service quality research.  In that time, he was Vice President at Market Trends, and Field Coordinator with Gilmore Research.  Jeff has been active as a member-leader for ASQ’s Customer Supplier Division since 1992, currently serving as Chair. He has also facilitated customer-focused workshops and training since 1990. He is a frequent speaker on a wide variety of customer satisfaction topics, writing and presenting seven papers at national and world quality conference venues.

As the founding Principal of the consulting firm SatisFaction Strategies LLC, in 1991, Jeff has spent the last twenty-five years advocating for integrated approaches to improving customer satisfaction, employee engagement and service delivery processes in many industries including service and manufacturing sectors in both consumer and business to business settings.  SatisFaction Strategies specializes in customer-focused transformation, training, facilitation and satisfaction measurement.