CMQ/OE, CQE, CQIA, CSSBB
For the last 40 years, David McClaskey has been consulting with and training executives and managers of companies that want to perform at the highest possible level. As a consultant, David works with all types and sizes of organizations including health care, service, small businesses, government, manufacturing, education, and non-profit organizations and companies. He helps them use Baldrige, Excellence in Execution, Lean, Customer Service, Lean Six Sigma, Strategic Planning, and other performance management tools.
Only two restaurant organizations have won the Malcolm Baldrige National Quality Award, Pal’s Sudden Service and K&N Management. David was the Baldrige consultant for both of them. He also assisted Florida Power and Light to be the first company outside of Japan to win Japan’s National Quality Award, the Deming Prize.
David has been an instructor for ASQ for over 40 years. He is the co-developer and instructor for the Introduction to Quality Management course.
Some of David’s recognitions include recipient of ASQ’s E. L. Grant Award for the development and presentation of meritorious educational programs in quality management in 1998, and the Distinguished Service Award from the University of Florida’s College of Engineering in 1993.
He is a Fellow of both the American Society for Quality (ASQ) and the Institute of Industrial Engineers (IIE), and a licensed Professional Engineer.
Co-Founder and President of Pal’s Business Excellence Institute in 2000, David is one of the few people to have assisted seven companies win eight Baldrige Awards (about 8% of the total awards given), including The Ritz-Carlton Hotel Company twice. In addition to teaching classes at Pal’s BEI he has consulted with 100’s of companies of all types and sizes in operational excellence, Baldrige, Lean, Customer Service, Lean Six Sigma, and Strategic Planning.
David’s passion is to help leaders and companies be extraordinary.