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Continual Improv Assessment (CIA)

Course ID CIA01JPR
Format E-Learning

This course is ideal for managers and auditors interested in making continual improvement programs more effective. It demonstrates how audit program strategies can lower risk and improve organizational effectiveness by auditing for continual improvement.

Learn audit methods to determine if improvement actions are adding value and how to audit process performance for improved efficiency. In addition, gain assessment techniques for generating new improvement ideas to support Six Sigma, lean, TQM, ISO 9001, and other improvement programs. Managers and auditors interested in making their improvement program effective and efficient will benefit from the course’s focus on tactics to monitor improvement programs to ensure value-added results are achieved and sustained. Continual improvement assessments enhance your TQM, ISO 9001 and other management system standards, Six Sigma, and lean improvement programs. Modern audit program strategies can lower risk and improve organizational effectiveness by auditing for continual improvement. An aggressive assessment program will provide the oversight and factual data management needs to make informed decisions about current and future operations. A desk reference book comes with the class as a PDF file. Free tools included are a Continual Improvement Perception Survey and an example of the 9004 Assessment Criteria Checklist for selected clauses. Successful completion of the class will result in a certificate of completion with CEUs.

Access to this course is for 90 days from the date of purchase.

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Course Data

  • CEU Hours: 0.8
  • Length: 8 Hours
  • ASQ RU: 0.8
  • Provider: Quality WBT
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Course Overview

Learning Objectives:

  • Explain continual improvement to others.
  • Identify continual improvement actions.
  • Plan continual improvement assessments.
  • Collect continual improvement audit evidence.
  • Contrast necessary, value added, and superficial types of improvement.
  • Distinguish between containment, corrective, preventive, and innovative improvement actions.
  • Appraise processes using process performance indicators.
  • Recognize process inefficiencies, risks, and opportunities.
  • Compare results to scorecard objectives.
  • Use data to report leading indicators.
  • Calculate the effect of findings on wealth (F/P matrix).
  • Understand management COR interests.
  • Assess gaps in the organization management system.
  • Conduct self-assessment perception surveys and analyze results.
  • Implement a continual improvement assessment (CIA) program.

Prerequisites:

None

Who Should Attend:

Managers and Auditors
Outline
  1. Why Check Continual Improvement
    1. Highly Desirable and Beneficial
    2. What Is Continual Improvement
  2. Continual Improvement Assessment Planning
    1.  Purpose
    2. Strategies
    3. Planning
  3. Verifying Continual Improvement: Preparing
    1. The Key Characteristic of Continual Improvement
    2. Required Continual Improvement (Conformance or Compliance)
    3. Continual Improvement Test
    4. Continual Improvement Verification Audit Plan
  4. Verifying Continual Improvement: Performing and Reporting
    1. Performing
    2. Analyzing and Classifying
    3. Continual Improvement Reporting
    4. Auditor, Assessor, Examiner Qualifications
    5. Who and How Often
  5. Process Auditing for Continual Improvement: Preparing
    1. Process Auditing for Improving Performance
    2. Key Process Performance Indicators
    3. Assessment Planning
    4. Process Auditing for Continual Improvement: Audit Plan
  6. Process Auditing for Continual Improvement: Performing and Reporting
    1. Performing the Assessment
    2. Identifying Opportunities for Improvement
    3. Identifying Risks to the Organization
    4. Is the Process Optimized?
    5. Continual Improvement Reporting
    6. Predicting Performance
    7. Assessor Qualifications
  7. Reporting Performance and Wealth
    1. Link to Customer Interests
    2. Management Thinking
    3. Finding and Pain
  8. Assessment for Performance Improvement Gaps
    1. Criteria
    2. Purpose
    3. Scope
    4. Assessment Team
    5. Authority/Permission
    6. Audit Plan
    7. Conducting the Assessment
    8. Reporting
  9. Self-Assessment Perception Survey
    1. Quality Management Principles
    2. Results – Analysis
    3. Supplier Relations
    4. Organization Objectives
    5. Implementation
    6. Conclusion
  10. Managing the Continual Improvement Assessment Program
    1. Need
    2. Preparing
    3. Program Scope
    4. Responsibilities and Qualifications
    5. Program Guidelines
    6. Performing
    7. Measuring and Monitoring the Service
    8. Implementation of the Continual Improvement Assessment Process
    9. Organization Score-keeping
Details

Format

This is a self-paced course that can be started at any time. You have 90 days to complete the course. Course content is eight hours long and is worth .80 CEU hours or .80 ASQ RUs.

System Requirements
Technical Requirements
  • Intel Pentium processor/compatible l800x600 resolution color monitor or higher
  • Minimum 32 MB of RAM recommended
  • Internet connection (28.8 kbps modem acceptable, regular or high speed preferred)
  • A standard browser such as Edge, Google, or Safari
  • Acrobat Reader (plug-in to view class items)
  • Must accept our training center’s cookies (used for class monitoring and progress)
  • Must be able to view HTML5 (a security setting)
  • JavaScript (allowed on most computers)
Refund Policy
We will refund you in full if you cancel your course within 30 calendar days of purchase and if no more than one module, other than the Course Navigation module, in the course has been accessed. If more than one module, other than the Course Navigation module, in the course is accessed, no refund will be provided even within 30 calendar days of purchase.

Enrollment Details

Format: Classroom
Format: E-Learning

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

CIA01JPR Self-Paced English 90 Days List: $199 Member: $179
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