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ASQ Quality Tools - Plan-Do-Study-Act Plus QTools™

Format E-Learning

This course will guide you in the effective use of the plan-do-study-act (PDSA) problem-solving model. Learn the steps and actions needed to carry out change in your organization. Valuable quality improvement tools are introduced as you move through the model. Knowledge check activities will let you apply what you’ve learned. Plus, you receive access to seven QTools™ courses, including 5 Whys, check sheet, fishbone diagram, flowchart, Pareto chart, run chart, and scatter diagram.

This easy-to-follow course, with engaging narration and animation, guides you step by step through the plan-do-study-act, or PDSA (also known as Plan-Do-Check-Act, PDCA), model, a four-step problem-solving model used to improve a process or carry out change.

Learn about the specific sub-steps and actions comprising each major step of the plan-do-study-act model, as well as the valuable quality improvement tools you can use to successfully complete each step. Review a practical, real-life scenario that leverages the PDSA model and the most appropriate quality tools to improve the process in question.

You'll be prompted at key points within the course to access the additional training for each of the quality tools (QTools™). These short, 30-minute modules will give you the tools you need to successfully complete an improvement project.

Interactive knowledge checks in this course let you apply what you’ve learned.

Enhance your preparation by purchasing The Quality Toolbox (E-book) along with this course.

Course Data

  • CEU Hours: 0
  • Length: 8.5 Hours
  • ASQ RU: 0.85
  • Audience: New to Quality
  • Provider: ASQ
Course Overview

Learning Objectives:

  • Describe the PDSA model, its origins, and its use in continuous quality improvement
  • List the four major steps of the PDSA model
  • Explain each step of the PDSA model and its sub-steps and actions
  • Identify the quality tools you could potentially use to complete each step of the PDSA model
  • Learn how to use quality tools, including 5 Whys, check sheet, fishbone diagram, flowchart, Pareto chart, run chart, and scatter diagram
  1. Overview of the Plan-Do-Study-Act Model
    1. PDSA: Described
    2. Benefits of Use
    3. Key Steps
    4. Origin of the Model
  2. The PDSA Model: Step by Step
    1. Plan: Identify an Opportunity and Plan for Improvement
      1. Identify the problem and goals
        1. Create a problem statement
        2. Define scope
        3. Identify resources and select the team
        4. Identify expected outcomes (SMART goals)
      2. Identify and study the current state
        1. Map the current state
        2. Identify information to be collected
        3. Identify information collection method
        4. Collect data
        5. Display and share data with team
      3. Analyze possible causes of the problem
        1. Identify and validate root causes
        2. Examine and prioritize possible solutions
        3. Move unused solutions to parking lot
    2. Do: Carry Out the Improvement Plan
      1. Create an action plan for improvement
      2. Establish improvement measures
      3. Implement the action plan on a small scale
      4. Collect data and track measures to determine improvement
    3. Study: Study Results
      1. Analyze data and compare to predicted results
      2. Summarize and share data with other stakeholders
      3. Develop a conclusion statement
    4. Act
      1. Adopt?
      2. Adapt?
      3. Abandon?
    5. PDSA vs. DMAIC vs. 10-Step Quality Improvement Process
  3. Working With the PDSA Model
    1. Watch a team work through a real-life scenario using the PDSA model and a variety of quality tools to drive process improvement
  4. Applying the PDSA Model
    1. Put your knowledge to work and apply what you have learned in a series of interactive knowledge checks
  5. Quality Tools Training
    1. 5 Whys
    2. Check Sheet
    3. Fishbone Diagram
    4. Flowchart
    5. Pareto Chart
    6. Run Chart
    7. Scatter Diagram 
  6. Summary


This is a self-paced course that can be started at any time.

Course Requirements

  • Flash version
    • Flash Player 10 or later http://www.adob e.com/go/getflash, and one of the following browsers:
      • Windows: Internet Explorer 6 and later, Firefox 1.x and later, Safari 3 andlater, Google Chrome, Opera 9.5 and later
      • Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome
      • Linux: Firefox 1.x and later
System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements (impacts all ASQ-owned eLearning)


  • PC, Mac, or mobile device
  • Audio speakers or headset
  • High-speed internet connection

Browsers for ASQ Courses

You can view courses on any devices that support these browsers. This includes mobile devices such as iPhones, iPads, and Android-enabled phones and tablets.

  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Required Browser Settings for Viewing Courses

  • JavaScript must be enabled for published courses to work.
  • Font downloads must be enabled to see the correct fonts and characters.
  • When using Internet Explorer, turn off Compatibility View for sites where courses are hosted.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: E-Learning

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

PDSAQTASQ Self-Paced English 365 Days List: $229 Member: $159
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ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

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