ASQ CEO: Lessons from the Military Can Help Businesses Build a Culture of Quality
Milwaukee, Wis., Aug. 30, 2018 — The same principles and tools that produce an effective military culture can be applied to organizations seeking a successful culture of quality, according to ASQ CEO William Troy.
Troy, a retired three-star general of the United States Army, believes that an organization’s values must serve as the foundation on which lasting cultures of quality are built and that shaping culture is about shaping human behavior.
On Sept. 12, Troy will speak at the Excellence Summit in Gothenburg, Sweden, exploring the model the military uses to create its culture, and extract lessons that can be applied to organizations seeking to build a quality culture. The inaugural summit — which provides attendees access to some of the most influential voices in quality — begins Sept. 11.
“Militaries all over the world are remarkably effective in building cultures that reflect their values,” Troy said. “Organizations that value excellence can build a similarly strong and effective culture that is responsive to the needs of customers, cognizant of risks, and continually improving.”
Troy joins other ASQ members speaking at the event, including ASQ board of directors Chair Elmer Corbin. Corbin, a global delivery excellence executive for the IBM Watson Health, will speak on transforming digital business with cognitive technologies.
ASQ, headquartered in Milwaukee, Wis., USA, is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With individual and organizational members in more than 140 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s organizations and communities to meet tomorrow’s critical challenges.