Chris Hayes

Professional Experience

Chris has almost 30 years as a proven business performance improvement leader, international speaker, author and instructor. She is a full spectrum coach and adult learning instructor with practical experience from the shop floor to the boardroom. She has partnered with fortune 100 companies where she utilizes organizational excellence best practices to engage the workforce, drive ideal behaviors, meet objectives, and sustain results. She has sat on the ASQ Board of Directors, has received the honor of ASQ Fellow, and is currently the chair of the ASQ Quality Innovations Summit Technical Program Committee and ASQ Lean Enterprise Division. Because of her extensive experience helping companies achieve organizational excellence, Chris is one of only 36 in the world to be accepted as a Shingo Licensed Affiliate.

Chris has served in various executive positions throughout her career including CEO, COO, VP of Quality, and Director of Quality and Continuous Improvement. She has also served as an adjunct professor where she developed and taught numerous adult-learning-centric courses. Chris has participated in the development and update of ASQ’s Lean and Six Sigma curriculum and continually earns top-box scores as an instructor as a result of her practical, engaging, humorous, and down to earth teaching style.

Chris has an MBA as well as an undergrad degree in Project Management and has earned certifications that include Lean Six Sigma Master Black Belt, Supplier Quality Professional (CSQP), Quality Engineer (CQE), Quality Auditor (CQA), Manager of Quality / Operational Excellence (CMQ/OE), Project Management Professional (PMP), and Human Resource Development specialist. Chris is a certified ISO 9001 and AS9100 auditor and uses this knowledge to help organizations implement and maintain efficient quality management systems and solve internal quality related problems. She is a builder of relationships and, as a forever student, loves to share knowledge with others.

Current Courses

• Auditing for Improved Supplier Performance
• Applied Lean
• Certified Quality Auditor Certification Preparation
• Certified Quality Engineer Certification Preparation
• Certified Supplier Quality Professional Certification Preparation
• Design Failure Mode and Effects Analysis
• Failure Mode and Effects Analysis (FMEA)
• Introduction to Supplier Management
• Lean 101
• Lean Foundations
• Leading Lean
• Lean Problem-Solving Tools
• Lean Six Sigma Yellow Belt
• Process Failure Mode and Effects Analysis (PFMEA)
• Quality/Engineering Tools for Supplier Management
• Lean Six Sigma Black Belt Transition
• Supplier Quality Professional: An Introduction
• Lean Six Sigma Black Belt
• Lean Six Sigma Green Belt

IoE Categories of Excellence

• Operations
• Leadership
• Strategy