ISO 9000 is a set of international standards on quality management and quality assurance developed to help companies effectively document the quality system elements to be implemented to maintain an efficient quality system. They are not specific to any one industry and can be applied to organizations of any size.
ISO 9000 can help a company satisfy its customers, meet regulatory requirements, and achieve continual improvement. However, it should be considered to be a first step, the base level of a quality system, not a complete guarantee of quality.
ISO 9000 is a series, or family, of standards. ISO 9001 is a standard within the family. The ISO 9000 family of standards also contains an individual standard named ISO 9000. This standard lays out the fundamentals and vocabulary of quality management systems (QMS).
The ISO 9000 family contains these standards:
ASQ is the only place to get the American National Standard versions of these standards in the ISO 9000 family.
Individuals and organizations cannot be certified to ISO 9000. ISO 9001 is the only standard within the ISO 9000 family to which organizations can certify.
ISO 9000:2000 refers to the ISO 9000 update released in the year 2000.
The Technical Committee responsible for the ISO 9000 family developed specifications for the ISO 9000:2000 revisions, leading to a significant advancement of the standards and reflecting contemporary concepts of quality management.
The ISO 9000:2000 revision had five goals:
(From ISO 9000:2000 Shifts Focus of Quality Management System Standards, by Jack West.)
ISO 9000:2000 was again updated in 2008 and 2015. ISO 9000:2015 is the most current version.
The ISO 9000:2015 and ISO 9001:2015 standards are based on seven quality management principles that senior management can apply for organizational improvement:
Learn more about employee involvement.
Learn more about approaches to continual improvement.
Please let us know what resources your organization needs to support its ISO 9000 efforts. If you would like a reply, please include an email address.