Question of the Week

Q: What is a “house of quality?” How can I build one?

A: The ASQ Quality Glossary defines a “house of quality” as: “a product-planning matrix, somewhat resembling a house, that is developed during quality function deployment and shows the relationship of customer requirements to the means of achieving these requirements.

Books

Diagrams and explanations can be found in:

The Quality Toolbox, 2nd edition
by Nancy L. Tague
ASQ Quality Press

Quality Essentials: A Reference Guide from A to Z
by Jack B. ReVelle

Journal Articles

Back to Basics: QFD Explained
by Corinne N. Johnson
Quality Progress, March 2003

DFX and DFSS: How QFD Integrates Them
by Jui-Chin Jiang, Ming-Li Shiu, and Mao-Hsiung Tu
Quality Progress, October 2007
Logged-in members/subscribers: Instant Access.
Or you can buy a PDF.

QFD's Evolution in Japan and the West
by Jui-Chin Jiang, Ming-Li Shiu, and Mao-Hsiung Tu
Quality Progress, July 2007
Logged-in members/subscribers: Instant Access.
Or you can buy a PDF.

How Useful Is QFD?
by John L. Sanford
Quality Progress, January 2005
Logged-in members/subscribers: Instant Access.
Or you can buy a PDF.

QFD: Validating Robustness
by Kinnar K. Ghiya, A. Terry Bahill, and William L Chapman
Quality Engineering, June 1999
Available only as a PDF.