Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of March 2

Friday, March 6: "If you don't generate excitement, you don't generate much." - Bill Marriott

Thursday, March 5: "The fact that the captain of the ship can clearly see the port is of no use if the crew continues to paddle in different directions." - Townsend and Gebhardt

Wednesday, March 4: "Developing complex quality systems without honestly assessing the resources to monitor and comply will destroy the workforce that is expected to accomplish the task." - Phil Preston, aerospace & ‚Äčautomotive operations, maintenance and quality management (retired)

Tuesday, March 3: "Poor quality is like a disease. Identifying and treating it early is better than facing the consequences later." - Rafiq Darji, construction and materials engineer, US Department of Transportation

Monday, March 2: "Everyone in the company is the CEO's customer." - Fred Smith (Federal Express)

Week of February 23

Friday, February 27: "Organizational excellence is not about the management of quality. It is about the quality of management." - Haim Berman, a voice for quality

Thursday, February 26: "The economic losses from fear are appalling. To assure better quality and productivity, it is necessary that people feel secure." - Mary Walton

Wednesday, February 25: "For any business decision, there are only two choices: action or inaction. The best option is to take action." - Ramesh Lohia and Jack T. Parker, consultants, iSixSigmaKaizen

Tuesday, February 24: "If the problem is vague and unobservable, the same will be true for the solution." - Plsek and Onnias

Monday, February 23: "Chance is a word devoid of sense; nothing can exist without a cause." - Voltaire

Week of February 16

Friday, February 20: "A problem well-defined is a problem half-solved." - Anonymous

Thursday, February 19: "The easy way out usually leads back in." - Peter Senge

Wednesday, February 18: "Not being able to see any problem is itself a problem." - Shigeru Mizuno

Tuesday, February 17: "Life is a continual problem-solving process." - Katsuya Hosotani

Monday, February 16: "Mediocrity is the result when fear of failure permeates an organization."
- Scherkenbach

Week of February 9

Friday, February 13: "Once in a while you come up with something for which there is no solution. Then you make a judgment and accept the situation, and life goes on. Count on one or two per career." - Philip Crosby

Thursday, February 12: "It is time to stop perpetuating the myth of simplicity. The system of organization invented by mankind generates complex problems that cannot be solved by simple solutions." - Ralph H. Kilman

Wednesday, February 11: "You need the ability to fail. You cannot innovate unless you are willing to accept mistakes." - Charles Knight (Emerson Electric)

Tuesday, February 10: "Quality screams its presence or absence within the first minutes of a consumer's experience with a product or a service. It may not be visible, but it is tangible." - Shobha Mittal, director of quality, Allegheny County Dept. of Human Services, Area Agency on Aging

Monday, February 9: "It may be said that those who succeed in problem-solving in quality control are those who succeed in making a useful cause-and-effect diagram." - Hitoshi Kume

Week of February 2

Friday, February 6: "Bad quality acts like a boomerang. It will eventually come back and hit you." - Paul Tang, quality and project manager

Thursday, February 5: "Ignorance never settles a question." - Benjamin Disraeli

Wednesday, February 4: "If we can really understand the problem, the answer will come out of it, because the answer is not separate from the problem." - Jiddu Krishnamurti

Tuesday, February 3: "Those who cannot remember the past are condemned to repeat it." - George Santayana

Monday, February 2: "He is always right who suspects that he makes mistakes." - Spanish Proverb

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