Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr.  

If you have a favorite Quality Quote of your own, email it to us for consideration. Please note that because of the number of submissions that ASQ receives and in the interests of featuring a variety of voices, no more than one quote from any contributor will be accepted.    

Week of August 29

Friday, September 2: "Use every person's skill set to the fullest. Both optimists and pessimists contribute. An optimist invents the hot air balloon, and a pessimist invents the parachute." - Ramesh Lohia and Surbhi Lohia, consultants, Six Sigma, Kaizen

Thursday, September 1: "Failure is not an option; it's a result of poor quality." - Walter "Pete" Rohrig, Lockheed Martin Aero Sr. QAE 

Wednesday, August 31: "Management's principal job is to get the herd heading roughly west." - Peters and Waterman

Tuesday, August 30: "A world of facts lies outside and beyond the world of words." - Thomas Huxley

Monday, August 29: "The best way to predict the future is to create it." - Peter Drucker

Week of August 22

Friday, August 26: "Quality needs to be constantly improved, but it is just as necessary to make sure that quality never deteriorates." - Shigeru Mizuno

Thursday, August 25: "Self-generated quality control is more effective than inspector-generated quality control." - Thomas J. Peters

Wednesday, August 24: "The rung of a ladder was never meant to rest upon, but only to hold a man's foot long enough to enable him to put the other somewhat higher." - Thomas Huxley

Tuesday, August 23: "The customers do not feel the average. They feel the variation." - Tom Groark

Monday, August 22: "There is no such thing as a perfect method. Methods ALWAYS can be improved upon." - Walter Daiber

Week of August 15

Friday, August 19: "That which we persist in doing becomes easier - not that the nature of the task has changed, but our ability to do has increased." - Ralph Waldo Emerson

Thursday, August 18: "Do not let the tiniest problem escape your notice. Remember: little brooks grow into mighty rivers." - Katsuyoshi Ishihara

Wednesday, August 17: "Thee findeth a solution and I promise thee to findeth another problem to mull...." - Sameer B. Chougle

Tuesday, August 16: "Running a company by profit alone is like driving a car by looking in the rearview mirror. It tells you where you've been, not where you are going." - Rafael Aguayo

Monday, August 15: "Quality comes not from inspection but from improvement of the process." - Mary Walton

Week of August 8

Friday, August 12: "Invention is only the beginning. Product reengineering and cloning are driving the product technology advantage out and the process technology advantage in." - A. Blanton Godfrey

Thursday, August 11: "Quality improvement will result from people improving their processes and from management improving the system." - Thomas Pyzdek

Wednesday, August 10: "When an employee's eyes glaze over and he refuses a customer's request because of 'company policy,' the social process--the moment of truth--screeches to a halt." - Davidow and Uttal

Tuesday, August 9: "Quality means doing it right when no one is looking." - Henry Ford

Monday, August 8: "I am a great believer in luck. The harder I work, the more of it I seem to have." - Coleman Cox

Week of August 1

Friday, August 5: "If change is to occur, it must come about through hard work within the organization itself." - Gordon Lippitt

Thursday, August 4: "In the U.S.A. about a third of what we do consists of redoing work previously 'done.'" - J.M. Juran

Wednesday, August 3: "We have 50,000 moments of truth out there every day." - Jan Carlzon

Tuesday, August 2: "To change is to risk something. That makes us insecure. Not to change is the bigger risk, but it seldom feels that way." - Robert H. Waterman, Jr.

Monday, August 1: "The only stability possible is stability in motion." - John W. Gardner

Week of July 25

Friday, July 29: "You've got to be willing to fail." - James Burke (Johnson & Johnson)

Thursday, July 28: "The process of change (like charity) begins with the individual." - Harry Forsha

Wednesday, July 27: "Quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost." - Robert A. Broh

Tuesday, July 26: "Continuous improvement is nothing but the development of ever better methods."
- Mary Walton

Monday, July 25: "Once you adopt and communicate a quality policy, stick with it, live it, and protect it. You get only one chance!" - Thomas Berry

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