Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of August 25

Friday, August 29: "There is no substitute for hard work." - Thomas Edison

Thursday, August 28: "Nothing happens unless first a dream." - Carl Sandburg

Wednesday, August 27: "Quality cannot be copied; there is no step-by-step cookbook that applies equally to all company situations and cultures." - Ernst & Young

Tuesday, August 26: "The problem of quality management is not what people don't know about it. The problem is what they think they do know." - Philip Crosby

Monday, August 25: "The Voice of the Customer guides world-class leaders' every action and decision." - Chang, Labovitz, and Rosansky

Week of August 18

Friday, August 22: "A 'problem' is the distance between where you are now and where you could be--no matter how good you are now." - Townsend and Gebhardt

Thursday, August 21: "Quality people are quality people!" - Douglas W. Engelbrecht, quality assurance specialist, Defense Contract Management Agency

Wednesday, August 20: "The key is to get into the stores and listen." - Sam Walton

Tuesday, August 19: "Changing the culture of an institution is a slow process, and one that is best not rushed. If the effects of TQM are to be lasting, people have to want to be on board." - Edward Sallis

Monday, August 18: "If there is one consistent lesson from those who have led this effort [toward continuous improvement], it is that there is no universal strategy for success." - V. Daniel Hunt

Week of August 11

Friday, August 15: "There is one basic cause of all effects." - Giordano Bruno

Thursday, August 14: "The greatest of faults is to be conscious of none." - Thomas Carlyle

Wednesday, August 13: "Failure is simply a reason to strengthen resolve." - John W. Gardner

Tuesday, August 12: "We can be creative in our approach but never compromising in our quality." - Jim Nelson (Lonza)

Monday, August 11: "The first job in decision making is to find the real problem and define it." - Peter Drucker

Week of August 4

Friday, August 8: "Creativity is thinking up new things. Innovation is doing new things." - Theodore Levitt

Thursday, August 7: "Quality thinking is the same as profitable thinking in the long term." - Wasi Asghar, Suminter India Organics

Wednesday, August 6: "Quality improvement is a fragile process. All major processes are." - Edward Sallis

Tuesday, August 5: "To err is human, but to be paid for it is divine." - H. James Harrington

Monday, August 4: "Fear always represents objects in their worst light." - Livy

Week of July 28

Friday, August 1: "There are no eternal facts, as there are no absolute truths." - Friedrich Nietzsche

Thursday, July 31: "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle

Wednesday, July 30: "Curious that we spend more time congratulating people who have succeeded than encouraging people who have not." - Neil deGrasse Tyson

Tuesday, July 29: "Difficult things take a long time; the impossible takes a little longer." - Anonymous

Monday, July 28: "Who Dares Wins." - Special Air Service (SAS), Elite UK Forces

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