Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr.  

If you have a favorite Quality Quote of your own, email it to us for consideration. Please note that because of the number of submissions that ASQ receives and in the interests of featuring a variety of voices, no more than one quote from any contributor will be accepted.    

Week of June 20

Friday, June 24: "Nothing has really happened until it has been recorded." - Virginia Woolf

Thursday, June 23: "The smallest fact is a window through which the infinite may be seen." - Aldous Huxley

Wednesday, June 22: "The best prophet of the future is the past." - Lord Byron

Tuesday, June 21: "The carpenter's rule is 'measure twice, cut once.'" - Steven Covey

Monday, June 20: "Both processes and results are important for a well-functioning system. Processes without results are useless, and results without processes are unsustainable." - Govind Ramu, SunPower Corporation

Week of June 13

Friday, June 17: "Truth is more important than the facts." - Frank Lloyd Wright

Thursday, June 16: "A successful TQM organization [is] based on facts and genuine understanding, rather than rumor and assumptions." - Murgatroyd and Morgan

Wednesday, June 15: "The starting point for improvement is to recognize the need." - Masaaki Imai

Tuesday, June 14: "What we know prevents us from seeing what is and what can be." - Micah Woodard, behavioral health director, Western Oregon Service Unit

Monday, June 13: "Small improvements are believable and therefore achievable." - Anthony Robbins

Week of June 6

Friday, June 10: "Quality is to understand (thoroughly), communicate (adequately--from the front end of the process to the back), and achieve (consistently) customers' requirements." - Wasi Asghar, Suminter India Organics

Thursday, June 9: "Experimentation is the lifeblood of the high-value enterprise, because customization requires continuous trial and error." - Robert B. Reich

Wednesday, June 8: "It is only when management supports, in both word and deed, the goal of continuous improvement, that it will begin to see increases in both quality and productivity." - Wheeler and Chambers

Tuesday, June 7: "Only mediocre people are always at their best." - W. Somerset Maugham

Monday, June 6: "Eighty percent of success is showing up." - Woody Allen

Week of May 30

Friday, June 3: "All of life is education and everybody is a teacher and everybody is forever a pupil." - Abraham Maslow

Thursday, June 2: "The theory doesn't mean anything unless it is accompanied by the practice. The important thing is to start now. Get your hands dirty. Find the problems. And fix them." - Takashi Osada

Wednesday, June 1: "Employee satisfaction is the first and fundamental step on the way to customer satisfaction." - Shaymaa Hegazy, IBM Client Innovation Center, Malaysia

Tuesday, May 31: "Better a diamond with a flaw than a pebble without." - Confucius

Monday, May 30: "As for self-actualization, even Mozart had to wait until he was three or four." - Abraham Maslow

Week of May 23

Friday, May 27: "Corporations need to become people factories--places that develop people--not human warehouses that only produce window watchers." - A. William Wiggenhorn (Motorola University)

Thursday, May 26: "The organizations that will truly excel in the future will be the organizations that discover how to tap people's commitment and capacity to learn at all levels in an organization." - Peter Senge

Wednesday, May 25: "In an ideal world, inspection should not be necessary, and the goal should always be to minimize the need for inspection through the continuous improvement of processes." - David Hutchins

Tuesday, May 24: "Wisdom denotes the pursuit of the best ends by the best means." - Francis Hutcheson

Monday, May 23: "The genius of the leadership function is articulating a vision of the future that is at once simple, easily understood, clearly desirable, and energizing." - Bennis and Nanus

Week of May 16

Friday, May 20: "Leadership is more than just leading; it is providing opportunities for others to grow and to contribute more to the overall achievements of the organization." - Wynn and Guditus

Thursday, May 19: "If management is split about teams, implementing them won't work, plain and simple." - Harrington-Mackin

Wednesday, May 18: "We know what we are, but know not what we may be." - William Shakespeare

Tuesday, May 17: "[Great TQM leaders are] in the habit of asking 'Why?' (not 'Who?') when things go wrong." - Chang, Labovitz, and Rosansky

Monday, May 16: "Fear is the main source of superstition, and one of the many sources of cruelty. To conquer fear is the beginning of wisdom." - Bertrand Russell

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