Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of April 14

Friday, April 18: "No army can withstand the strength of an idea whose time has come." - Victor Hugo

Thursday, April 17: "You've got to be willing to fail." - James Burke (Johnson & Johnson)

Wednesday, April 16: "The process of change (like charity) begins with the individual." - Harry Forsha

Tuesday, April 15: "Quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost." - Robert A. Broh

Monday, April 14: "When you change the way you look at things, the things you look at change." - quoted by Wayne Dyer

Week of April 7

Friday, April 11: "The only way to get people to adopt constant improvement as a way of life in doing daily business is by empowering them." - Byham and Cox

Thursday, April 10: "To desire to have things done quickly prevents their being done thoroughly." - Confucius

Wednesday, April 9: "In considering quality, it is often necessary to turn your thinking upside down and to realize that quality and profit are not mutually exclusive." - Shigeru Mizuno

Tuesday, April 8: "The ability to learn faster than your competitors may be the only sustainable competitive advantage." - Arie De Geus (Royal Dutch/Shell)

Monday, April 7: "In world-class organizations, working to improve quality is not an extracurricular activity. It is a minimum requirement." - Chang, Labovitz, and Rosansky

Week of March 31

Friday, April 4: "Service is not a competitive edge, it is the competitive edge." - Albrecht and Zemke

Thursday, April 3: "Change begins at the top." - John Hradesky

Wednesday, April 2: "Is this based on real data?" - Denis Barry, senior process engineer and statistician, corporate quality, Verallia North America

Tuesday, April 1: "There's no great success without great commitment." - Anthony Robbins

Monday, March 31: "Only data can convince an unprepared mind." - Moses Thompson, quality auditor, Discovery Health South Africa

Week of March 24

Friday, March 28: "Life may not always be fair or as you expect. You came with a birth certificate, not a guarantee." - Larry Roberts, quality control manager, CMC Howell Metal

Thursday, March 27: "Success is getting up one more time than you fall down." - From a fortune cookie, submitted by Christopher Ridorfino, quality auditor, Educational Testing Service

Wednesday, March 26: "Work that delights the customer must fulfill the totality of Time (delivered on schedule), Quality (satisfies requirements for use), and Cost (delivered at the right price), or TQC." - Sng Yang Seng, senior manager, quality assurance, LSG ST Electronics

Tuesday, March 25: "The risk of not deciding is often the greatest of all risks to the organization." - Everard and Morris

Monday, March 24: "Not everything that counts can be counted; not everything that can be counted counts." - Albert Einstein

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