Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of January 26

Friday, January 30: "Quality is not just a system. It is a culture." - Haim Berman, a voice for quality

Thursday, January 29: "There is no learning without mistakes." - Mary Walton

Wednesday, January 28: "How many 'fixes' backfire because the assumptions on which the fix was based turn out to be false?" - Murgatroyd and Morgan

Tuesday, January 27: "The more complex the task, the better it serves as preparation for a more complicated task the next time. One puzzle leads to another." - Robert B. Reich

Monday, January 26: "There is only one valid definition of business purpose: to create a customer."
- Peter Drucker

Week of January 19

Friday, January 23: "For every complex question there is a simple answer, and it is wrong." - H. L. Mencken

Thursday, January 22: "The worst thing a person can do is to ignore or cover up a problem." - Masaaki Imai

Wednesday, January 21: "How many people work for Quality in your organization?" - Paul Tang, quality and project manager at a company of 100% enthusiastic quality contributors

Tuesday, January 20: "There is no such thing as failure. There are only results." - Anthony Robbins

Monday, January 19: "People do not just buy things, they also buy expectations." - Albrecht and Zemke

Week of January 12

Friday, January 16: "All problems become smaller if, instead of indulging them, you confront them. Touch a thistle timidly and it pricks you; grasp it boldly and its spine crumbles." - William S. Halsey

Thursday, January 15: "The mission of the quality department is to hold back the forces of production until the customer has been prepared." - Anonymous

Wednesday, January 14: "If I wasn't making mistakes, I wasn't making decisions." - General Johnson (Johnson & Johnson)

Tuesday, January 13: "When the customer says, 'That ain't it,' then that, in fact, ain't it." - John Guaspari

Monday, January 12: "Quality, like anything else worth doing, doesn't just happen. It's not like tomorrow; you can't just wait and it will come to you." - H. James Harrington

Week of January 5

Friday, January 9: "Quality depends not just on you or me; it depends on us." - Yousef Nasser

Thursday, January 8: "The first faults are theirs that commit them; the second faults are theirs that permit them." - Thomas Fuller

Wednesday, January 7: "Don't make Quality happy; make quality happen!" - Jatinder Verma, QA Supervisor, Linamar Corporation

Tuesday, January 6: "Mistakes live in the neighborhood of truth and therefore delude us." - Rabindranath Tagore

Monday, January 5: "Life is the art of drawing sufficient conclusions from insufficient premises." - Samuel Butler

Week of December 29

Friday, January 2: "A mistake is an event, the full benefit of which has not yet been turned to your advantage." - Ed Land (Polaroid)

Thursday, January 1: "Fear is a bad guardian for a thing that ought to last." - Cicero

Wednesday, December 31: "I keep six honest serving men (They taught me all I knew); Their names are What and Why and When And How and Where and Who." - Rudyard Kipling

Tuesday, December 30: "True problem solving is impossible with the type of behavior that tries to shift the responsibility on to others." - Katsuya Hosotani

Monday, December 29: "Happy is he who can find out the causes of things. (Felix qui potuit rerum cognoscere causas.)" - Virgil

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