Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of August 24

Friday, August 28: "It requires a very unusual mind to undertake the analysis of the obvious." - Alfred North Whitehead

Thursday, August 27: "There are as many different approaches to starting SPC as there are companies trying to do it." - Thomas Pyzdek

Wednesday, August 26: "Where is quality made? Quality is made in the boardroom." - W. Edwards Deming

Tuesday, August 25: "People learn most rapidly when they have a genuine sense of responsibility for their actions." - Peter Senge

Monday, August 24: "What gets measured gets done." - Mason Haire

Week of August 17

Friday, August 21: "Quality is when customer satisfaction goes far north and when scrap and rework rates go way south." - Paul Tang, quality and project manager

Thursday, August 20: "The most common source of mistakes in management decisions is the emphasis on finding the right answer rather than the right question." - Peter Drucker

Wednesday, August 19: "It is a capital mistake to theorize before you have all the evidence. It biases the judgment." - Sir Arthur Conan Doyle

Tuesday, August 18: "The Only Easy Day Was Yesterday." - Navy SEALs (Sea, Air & Land)

Monday, August 17: "Preaching quality won't help." - Hammer and Champy

Week of August 10

Friday, August 14: "Organizational learning is a cultural state of mind. It should be more than just a task, a procedure, or a project." - Haim Berman, a voice for quality

Thursday, August 13: "I believe that every right implies a responsibility; every opportunity, an obligation; every possession, a duty." -  John D. Rockefeller

Wednesday, August 12: "Empowerment is all about letting go so that others can get going." - Jack Welch

Tuesday, August 11: "Plans are nothing. Planning is everything." - Dwight Eisenhower

Monday, August 10: "If you don't have time to do it right, when will you have time to do it over?" - John Wooden

Week of August 3

Friday, August 7: "The secret to preparing for success is no secret at all." - Robb E. Dalton

Thursday, August 6: "Coordination and productive use of differences should be achieved by group decision making processes used skillfully throughout the company." - Rensis Likert

Wednesday, August 5: "The team concept conveys the message that PQI [= Productivity and Quality Improvement] is everybody's business." - John Hradesky

Tuesday, August 4: "My first message is: Listen, listen, listen to the people who do the work." - H. Ross Perot

Monday, August 3: "Only through the collective efforts of their individual members do companies change; companies are incapable of changing themselves." - V. Daniel Hunt

Week of July 27

Friday, July 31: "High-quality companies treat their human resource as a resource, not a commodity."
- Steven George

Thursday, July 30: "Thinking is the hardest work there is, which is the probable reason so few engage in it." - Henry Ford (Ford)

Wednesday, July 29: "Compliance is an intended consequence of quality." - Paula Burdick Parsons, Certified Manager of Quality/Organizational Excellence (CMQ/OE)

Tuesday, July 28: "The most difficult problem to solve is employee indifference: people closing their eyes and choosing to do nothing." - Katsuyoshi Ishihara

Monday, July 27: "If management thinks people don't care, it's likely that people won't care." - F. James McDonald (General Motors Corporation)

Week of July 20

Friday, July 24: "If you do what you've always done, you'll get what you've always gotten." - Anonymous

Thursday, July 23: "He that will not apply new remedies, must expect new evils; for time is the greatest innovator." - Francis Bacon

Wednesday, July 22: "All good things which exist are the fruits of originality." - John Stuart Mill

Tuesday, July 21: "Management's job is not to promote satisfaction with the way things are but to create dissatisfaction with the way things are and could be." - Edward M. Baker

Monday, July 20: "... my advice to all students is to question everything! You never know where a 'silly question' may lead you." - Derek Abbott, School of Electrical & Electronic Engineering, University of Adelaide

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