Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of April 20

Friday, April 24: "What we know prevents us from seeing what is and what can be." - Micah Woodard, behavioral health director, Western Oregon Service Unit

Thursday, April 23: "Small improvements are believable and therefore achievable." - Anthony Robbins

Wednesday, April 22: "'This has been the first product recall in the company's 100-year history…' The past cannot always predict the future. Zero defects (ZD) is the only solution." - Paul Tang, quality and project manager

Tuesday, April 21: "The message of the kaizen strategy is that not a day should go by without some kind of improvement being made somewhere in the company." - Masaaki Imai

Monday, April 20: "Quality is to understand (thoroughly), communicate (adequately--from the front end of the process to the back), and achieve (consistently) customers' requirements." - Wasi Asghar, Suminter India Organics

Week of April 13

Friday, April 17: "When it comes to measuring the height of performance, quality is the quadrant of qualification." - Nguyen van Thien, senior officer, IT projects

Thursday, April 16: "Every day when you go to work, think what better you can do today for your customer." - Ankush Kumar, Siegwerk India Pvt Ltd.

Wednesday, April 15: "It is the first of all problems for a man to find what kind of work he is to do in this universe." - Thomas Carlyle

Tuesday, April 14: "If you do not get it right the first time, what will you change to do better the second or third time?" - Ronald L. Post, principal quality engineer, Westinghouse Electric Co.

Monday, April 13: "All of life is education and everybody is a teacher and everybody is forever a pupil."
- Abraham Maslow

Week of April 6

Friday, April 10: "Learn from yesterday to build a better tomorrow by doing well today." - Yousef Nasser

Thursday, April 9: "As for self-actualization, even Mozart had to wait until he was three or four."
- Abraham Maslow

Wednesday, April 8: "The free, exploring mind of the individual human is the most valuable thing in the world." - John Steinbeck

Tuesday, April 7: "The three building blocks of business are hardware, software and 'humanware.' TQC starts with humanware." - Masaaki Imai

Monday, April 6, "Corporations need to become people factories--places that develop people--not human warehouses that only produce window watchers." - A. William Wiggenhorn (Motorola University)

Week of March 30

Friday, April 3: "Wisdom denotes the pursuit of the best ends by the best means." - Francis Hutcheson

Thursday, April 2: "The genius of the leadership function is articulating a vision of the future that is at once simple, easily understood, clearly desirable, and energizing." - Bennis and Nanus

Wednesday, April 1: "The ability to deal with people is as purchaseable a commodity as sugar or coffee. And I will pay more for that ability than any other under the sun." - John D. Rockefeller

Tuesday, March 31: "The problem is not to get people to do what they are told, but to do what they are not told or even what they can't be told." - Richard Cornuelle

Monday, March 30: "Leadership is more than just leading; it is providing opportunities for others to grow and to contribute more to the overall achievements of the organization." - Wynn and Guditus

Week of March 23

Friday, March 27: "[Great TQM leaders are] in the habit of asking 'Why?' (not 'Who?') when things go wrong." - Chang, Labovitz, and Rosansky

Thursday, March 26: "Fear is the main source of superstition, and one of the many sources of cruelty. To conquer fear is the beginning of wisdom." - Bertrand Russell

Wednesday, March 25: "Effective delegation is perhaps the best indicator of effective management simply because it is so basic to both personal and organizational growth." - Steven Covey

Tuesday, March 24: "If you do not expect much, you will not get much." - Phill Hagan, quality supervisor, The Timken Company

Monday, March 23: "Everyone in an organization should be integrated in pursuing the dual goals of zero breakdowns and zero defects." - Ramesh Lohia and Jack T. Parker, consultants, iSixSigmaKaizen

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