Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of March 23

Friday, March 27: "[Great TQM leaders are] in the habit of asking 'Why?' (not 'Who?') when things go wrong." - Chang, Labovitz, and Rosansky

Thursday, March 26: "Fear is the main source of superstition, and one of the many sources of cruelty. To conquer fear is the beginning of wisdom." - Bertrand Russell

Wednesday, March 25: "Effective delegation is perhaps the best indicator of effective management simply because it is so basic to both personal and organizational growth." - Steven Covey

Tuesday, March 24: "If you do not expect much, you will not get much." - Phill Hagan, quality supervisor, The Timken Company

Monday, March 23: "Everyone in an organization should be integrated in pursuing the dual goals of zero breakdowns and zero defects." - Ramesh Lohia and Jack T. Parker, consultants, iSixSigmaKaizen

Week of March 16

Friday, March 20: "Quality is free; however, the management systems that proliferate it are not." - Jay Watson, process excellence development director, Ports America

Thursday, March 19: "Leadership fails when it concentrates on sheer survival." - Philip Selznik

Wednesday, March 18: "Total Quality Management depends on people more than anything else, and people lead or are led--they are not managed." - Daniel V. Hunt

Tuesday, March 17: "Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall." - Steven Covey

Monday, March 16: "Security is when everything is settled, when nothing can happen to you; security is the denial of life." - Germaine Greer

Week of March 9

Friday, March 13: "Quality without production or service does not exist, and production or service without quality has no value." - Wasi Asghar, Suminter India Organics

Thursday, March 12: "A leader is a dealer in hope." - Napoleon Bonaparte

Wednesday, March 11: "First-rate people hire first-rate people; second-rate people hire third-rate people." - Leo Rosten

Tuesday, March 10: "The leader must have infectious optimism." - Field Marshall Bernard Montgomery

Monday, March 9: "Come with ten, leave with ten (fingers and toes)." - Larry Roberts, quality control manager, CMC Howell Metal

Week of March 2

Friday, March 6: "If you don't generate excitement, you don't generate much." - Bill Marriott

Thursday, March 5: "The fact that the captain of the ship can clearly see the port is of no use if the crew continues to paddle in different directions." - Townsend and Gebhardt

Wednesday, March 4: "Developing complex quality systems without honestly assessing the resources to monitor and comply will destroy the workforce that is expected to accomplish the task." - Phil Preston, aerospace & ‚Äčautomotive operations, maintenance and quality management (retired)

Tuesday, March 3: "Poor quality is like a disease. Identifying and treating it early is better than facing the consequences later." - Rafiq Darji, construction and materials engineer, US Department of Transportation

Monday, March 2: "Everyone in the company is the CEO's customer." - Fred Smith (Federal Express)

Week of February 23

Friday, February 27: "Organizational excellence is not about the management of quality. It is about the quality of management." - Haim Berman, a voice for quality

Thursday, February 26: "The economic losses from fear are appalling. To assure better quality and productivity, it is necessary that people feel secure." - Mary Walton

Wednesday, February 25: "For any business decision, there are only two choices: action or inaction. The best option is to take action." - Ramesh Lohia and Jack T. Parker, consultants, iSixSigmaKaizen

Tuesday, February 24: "If the problem is vague and unobservable, the same will be true for the solution." - Plsek and Onnias

Monday, February 23: "Chance is a word devoid of sense; nothing can exist without a cause." - Voltaire

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