Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of July 28

Friday, August 1: "There are no eternal facts, as there are no absolute truths." - Friedrich Nietzsche

Thursday, July 31: "We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle

Wednesday, July 30: "Curious that we spend more time congratulating people who have succeeded than encouraging people who have not." - Neil deGrasse Tyson

Tuesday, July 29: "Difficult things take a long time; the impossible takes a little longer." - Anonymous

Monday, July 28: "Who Dares Wins." - Special Air Service (SAS), Elite UK Forces

Week of July 21

Friday, July 25: "'What is our business?' is not determined by the producer but by the customer." - Peter Drucker

Thursday, July 24: "The only thing that counts as a mistake is doing it twice." - Larry Roberts, quality control manager, CMC Howell Metal

Wednesday, July 23: "Customer needs and satisfaction are constantly changing targets." - Juran Institute, Inc.

Tuesday, July 22: "Quality control is applicable to any kind of enterprise; in fact, it must be applied to every enterprise." - Kaoru Ishikawa

Monday, July 21: "Think quality and do quality to be quality." - Karen L. Hansen, assistant director, Quality Assurance & Compliance, Allied Community Resources

Week of July 14

Friday, July 18: "Manage from the left [side of the brain]; lead from the right." - Steven Covey

Thursday, July 17: "Managers do things right, leaders do the right things." - Bennis and Nanus

Wednesday, July 16: "Mediocrity knows nothing higher than itself, but talent instantly recognizes genius." - Sir Arthur Conan Doyle

Tuesday, July 15: "I believe the leader's ultimate job is to spread hope." - Bob Galvin (Motorola)

Monday, July 14: "Human beings are more alike than one would think at first." - Abraham Maslow

Week of July 7

Friday, July 11: "The spirit of the thing lives in the details." - Mies van der Rohe

Thursday, July 10: "He who runs his company on visible figures alone will soon have neither company nor visible figures to work with." - W. Edwards Deming

Wednesday, July 9: "Just as passion without a system will fail, so will a system without passion fail. We must have a system with passion." - Thomas Berry

Tuesday, July 8: "A good plan violently executed right now is far better than a perfect plan executed next week." - General George Patton

Monday, July 7: "It requires a very unusual mind to undertake the analysis of the obvious." - Alfred North Whitehead

Week of June 30

Friday, July 4: "People learn most rapidly when they have a genuine sense of responsibility for their actions." - Peter Senge

Thursday, July 3: "What gets measured gets done." - Mason Haire

Wednesday, July 2: "It has been well said that the effective leader must know the meaning and master the technique of the educator." - Philip Selznick

Tuesday, July 1: "The biggest challenge in maintaining a quality management system is ensuring consistency in established practice, in a consistently changing business environment." - Sng Yang Seng, senior manager, quality assurance, LSG ST Electronics

Monday, June 30: "Preaching quality won't help." - Hammer and Champy

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