Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of December 15

Friday, December 19: "It is in general more profitable to reckon up our defects than to boast of our attainments." - Thomas Carlyle

Thursday, December 18: "The road to continuous improvement is and must be an appropriately tailored, optimized, and personal one." - V. Daniel Hunt 

Wednesday, December 17: "Rewarding those who successfully fight quality fires but do not eliminate the root causes encourages arson." - Phil Scott, director, quality assurance, Chemring Energetic Devices 

Tuesday, December 16: "There are some remedies worse than the disease." - Publilius Syrus

Monday, December 15: "Today's problems come from yesterday's 'solutions.'" - Peter Senge

Week of December 8

Friday, December 12: "Team up means: Together Everyone Achieves Most Ultimate Power." - Yousef Nasser

Thursday, December 11: "Quality and frustration have one core thing in common: They are both based on someone’s expectations!" - Kenneth Estep, Cisco Systems, Inc.

Wednesday, December 10: "Quality is understanding, accepting and meeting the needs and expectations of customers." - W. David Hall, ProSolve Consulting Ltd.

Tuesday, December 9: "Slogans, posters on the wall, appearances in company videos and at occasional in-house quality award ceremonies are always impersonal and inadequate." - Allan Sayle

Monday, December 8: "Well begun is half done." - Horace

Week of December 1

Friday, December 5: "For every problem there is a solution: simple, neat, and wrong." - Mobil Oil Company (advertising)

Thursday, December 4: "Overreliance on experience, intuition, and gut feeling is a surefire way of increasing waste." - Katsuya Hosotani

Wednesday, December 3: "Cause and effect are two sides of one fact." - Ralph Waldo Emerson

Tuesday, December 2: "Don't tell me you've found a problem; tell me you've found a process improvement." - Walter "Pete" Rohrig, Lockheed Martin Aero Sr. QAE

Monday, December 1: "It's not what the vision is, it's what the vision does." - Robert Fritz

Week of November 24

Friday, November 28: "Make sure you generate a reasonable number of mistakes." - Fletcher Byrom

Thursday, November 27: "The wisest of the wise may err." - Aeschylus

Wednesday, November 26: "Performance improvement claims in the absence of substantive, objective metrics are little more than expressions of opinion." - Jeff Donaldson, The Logistics Company, Inc.

Tuesday, November 25: "It is the true nature of mankind to learn from mistakes, not from example."
- Fred Hoyle

Monday, November 24: "Quality—you can choose to take it or leave it, but the market will find ways to reciprocate." - Abhijit B. Mepadan, lean engineer, ASQ CSSBB

Week of November 17

Friday, November 21: "If no problem is recognized, there is no recognition of the need for improvement."
- Masaaki Imai

Thursday, November 20: "The definition of quality is simply 'conformance to requirements.' The complicated part is having a comprehensive understanding of those requirements to the extent that you can ensure they are met utilizing a preventive system." - Jeff Esselman, ASQ CSSBB, CMQ/OE, CBA, Nolato

Wedensday, November 19: "Quality control is more than just a state of mind. It requires effective tools."
- Shigeru Mizuno

Tuesday, November 18: "Without systems thinking, the seed of vision falls on harsh soil." - Peter Senge

Monday, November 17: "You cannot implement quality improvement in a hostile environment."
- A. Donald Stratton

Week of November 10

Friday, November 14: "A popular saying goes, 'It isn't that they can't see the solution. It is that they can't see the problem.' But solutions you don't see, you have to find. That's why we have quality engineers."
- Zaheer Babar Khan

Thursday, November 13: "The modern definition of quality depends upon understanding customers' expectations and their perception of what a good product or service is. When you deliver on expectations or change the perception of 'good,' you can say you have a quality product or service."
- Geetanjali Wheeler

Wednesday, November 12: "You can't accomplish anything unless you have some fun."
- Charles Knight (Emerson Electric)

Tuesday, November 11: "Easier said than done." - English Proverb

Monday, November 10: "Perhaps the hardest lesson of all is that there is no such thing as 'getting it right'least of all with the promulgation of quality." - Mary Walton

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