Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of November 23

Friday, November 27: "Quality is creating the right mindset and passionately working toward excellence through a proactive approach and effective systems." - Himanshu M. Trivedi, Ph.D., ASQ Fellow

Thursday, November 26: "There can be no freedom without the freedom to fail." - Eric Hofer

Wednesday, November 25: "The time to repair the roof is when the sun is shining." - John F. Kennedy

Tuesday, November 24: "A useful motto during the start-up phase is, 'Think big - start small.' " - Ernst & Young

Monday, November 23: "The most demanding (and usually most frustrating) customers tend to be the ones that make your company better. Don't curse them, thank them!" - Brian Mailhot, continuous improvement specialist

Week of November 16

Friday, November 20: “Strive for excellence: If you aim for maintaining your current quality standards, you will lose customers and business to your fierce competitors.” - Paul Tang, quality and project manager 

Thursday, November 19: "All roads that lead to success have to pass through Hardwork Boulevard at some point." - Eric Thomas

Wednesday, November 18: "Slow and steady wins the race." - Aesop

Tuesday, November 17: "An old error is always more popular than a new truth." - German Proverb

Monday, November 16: "All excellence involves discipline and tenacity of purpose." - John W. Gardner

Week of November 9

Friday, November 13: "While pursuing quality, design for routine and prepare for adventure." - Haim Berman, a voice for quality

Thursday, November 12: "He who stops being better stops being good." - Oliver Cromwell

Wednesday, November 11: "Problems breed problems, and the lack of a disciplined method of openly attacking them breeds more problems." - Philip Crosby

Tuesday, November 10: "Problems are only opportunities in work clothes." - Henry J. Kaiser

Monday, November 9: "Failure increases knowledge; therefore, I would rather try and fail than not try at all." - B. Sanford, Honeywell

Week of November 2

Friday, November 6: "The quality control function doesn't make other departments look bad or good. It just shines a light on what they are doing." - James Harrington, QC, SEMCO, LLC

Thursday, November 5: "The knowledge of an effect depends on and involves the knowledge of a cause." - Baruch Spinoza

Wednesday, November 4: "Success is on the far side of failure." - Thomas Watson (IBM)

Tuesday, November 3: "Until you implement a decision, it is not really a decision at all." - Edward C. Schleh

Monday, November 2: "TQM does not and will not bring results overnight. The essence of TQM is a change of culture." - Edward Sallis

Week of October 26

Friday, October 30: "Unfortunately, no Gantt chart survives contact with reality." - Donald Sull, Rebecca Homkes, and Charles Sull

Thursday, October 29: "Chaotic action is preferable to orderly inaction." - Karl E. Weick

Wednesday, October 28: "[Quality control] will not usually succeed if it consists merely of a handful of engineers studying statistics in a corner of a factory." - Kaoru Ishikawa

Tuesday, October 27: "Teaching quality principles is like publishing a book for a diverse audience: you need to translate it to the individual reader." - Brian J. Lewis, quality engineering manager, Green Industrial Supply, Inc.

Monday, October 26: "The Voice of the Customer guides world-class leaders' every action and decision." - Chang, Labovitz, and Rosansky

Week of October 19

Friday, October 23: "Partial understanding of and involvement in quality can produce only partial success or total failure." - Townsend and Gebhardt

Thursday, October 22: "We move families, not just furniture." - Allied Van Lines (slogan)

Wednesday, October 21: "Everyone wants better quality and lower costs, but just doing what comes naturally or what is recommended by some consultant may backfire." - Rafael Aguayo

Tuesday, October 20: "There is no substitute for hard work." - Thomas Edison

Monday, October 19: "Nothing happens unless first a dream." - Carl Sandburg

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