Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of November 17

Friday, November 21: "If no problem is recognized, there is no recognition of the need for improvement."
- Masaaki Imai

Thursday, November 20: "The definition of quality is simply 'conformance to requirements.' The complicated part is having a comprehensive understanding of those requirements to the extent that you can ensure they are met utilizing a preventive system." - Jeff Esselman, ASQ CSSBB, CMQ/OE, CBA, Nolato

Wedensday, November 19: "Quality control is more than just a state of mind. It requires effective tools."
- Shigeru Mizuno

Tuesday, November 18: "Without systems thinking, the seed of vision falls on harsh soil." - Peter Senge

Monday, November 17: "You cannot implement quality improvement in a hostile environment."
- A. Donald Stratton

Week of November 10

Friday, November 14: "A popular saying goes, 'It isn't that they can't see the solution. It is that they can't see the problem.' But solutions you don't see, you have to find. That's why we have quality engineers."
- Zaheer Babar Khan

Thursday, November 13: "The modern definition of quality depends upon understanding customers' expectations and their perception of what a good product or service is. When you deliver on expectations or change the perception of 'good,' you can say you have a quality product or service."
- Geetanjali Wheeler

Wednesday, November 12: "You can't accomplish anything unless you have some fun."
- Charles Knight (Emerson Electric)

Tuesday, November 11: "Easier said than done." - English Proverb

Monday, November 10: "Perhaps the hardest lesson of all is that there is no such thing as 'getting it right'least of all with the promulgation of quality." - Mary Walton

Week of November 3

Friday, November 7: "The most important events are often determined by very trivial causes." - Cicero

Thursday, November 6: "If you've higher priorities than 'meeting your customers' expectations,' you're in a whole lot more trouble than any book is going to bail you out of." - John Guaspari

Wednesday, November 5: "See the simple clearly." - Penny Pulz, Focus Determines Success

Tuesday, November 4: "If you think you can't, you're right, you can't." - Henry Ford (Ford)

Monday, November 3: "Plans are one thing, action is another." - Murgatroyd and Morgan

Week of October 27

Friday, October 31: "Great works are performed not by strength, but by perseverance." - Samuel Johnson

Thursday, October 30: "The secret of success is constancy to purpose." - Benjamin Disraeli

Wednesday, October 29: "If you are a middle manager avid to begin a quality initiative in a company ruled by an executive from the old school, look elsewhere for a job." - Mary Walton

Tuesday, October 28: "There is never enough time to do it right, but there is always enough time to do it over." - Walter "Pete" Rohrig, Lockheed Martin Aero Sr. QAE

Monday, October 27: "I don't like people who have never fallen or stumbled. Their virtue is lifeless and it isn't of much value. Life hasn't revealed its beauty to them." - Boris Pasternak

Week of October 20

Friday, October 24: "As with many other things, there is a surprising amount of prejudice against quality control, but the proof of the pudding is still in the eating." - Kaoru Ishikawa

Thursday, October 23: "Progress is impossible without change, and those who cannot change their minds cannot change anything." - George Bernard Shaw

Wednesday, October 22: "The deepest principle in human nature is the craving to be appreciated." - Mark McCormack

Tuesday, October 21: "We have learned that there is no direct correlation between employee satisfaction and productivity." - Douglas McGregor

Monday, October 20: "The significant problems we face cannot be solved at the same level of thinking we were at when we created them." - Albert Einstein

Week of October 13

Friday, October 17: "Unfortunately, problems do not come to the administrator carefully wrapped in bundles with the value elements and the factual elements neatly sorted." - Herbert Simon

Thursday, October 16: "Quality is an attitude, producing a stable outcome meeting or exceeding criteria, that begins at the birth of the process." - Larry Roberts, quality control manager, CMC Howell

Wednesday, October 15: "We may be very busy, we may be very efficient, but we will also be truly effective only when we begin with the end in mind." - Steven Covey

Tuesday, October 14: "Customers are like blood for an organization, and quality is like the soul."
- Muhammad Hashim, lecturer, Government College of Management Sciences, Peshawar, Pakistan

Monday, October 13: "The reason we don't have time to fix it today is that we didn't take the time to do it right yesterday." - Diljit S. Matharu, quality leader, Creation Technologies

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