Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr.  

If you have a favorite Quality Quote of your own, email it to us for consideration. Please note that because of the number of submissions that ASQ receives and in the interests of featuring a variety of voices, no more than one quote from any contributor will be accepted.    

Week of December 5

Friday, December 9: "Nothing happens unless first a dream." - Carl Sandburg

Thursday, December 8: "Quality cannot be copied; there is no step-by-step cookbook that applies equally to all company situations and cultures." - Ernst & Young

Wednesday, December 7: "The problem of quality management is not what people don't know about it. The problem is what they think they do know." - Philip Crosby

Tuesday, December 6: "Hitch your wagon to a star." - Ralph Waldo Emerson

Monday, December 5: "You can't sell from an empty wagon." - Charles Tandy (Tandy Corp.)

Week of November 28

Friday, December 2: "Little strokes fell great oaks." - Benjamin Franklin

Thursday, December 1: "The key is to get into the stores and listen." - Sam Walton

Wednesday, November 30: "Changing the culture of an institution is a slow process, and one that is best not rushed. If the effects of TQM are to be lasting, people have to want to be on board." - Edward Sallis

Tuesday, November 29: "If there is one consistent lesson from those who have led this effort [toward continuous improvement], it is that there is no universal strategy for success." - V. Daniel Hunt

Monday, November 28: "Effective SPC is 10% statistics and 90% management action." - John Hradesky

Week of November 21

Friday, November 25: "The greatest of faults is to be conscious of none." - Thomas Carlyle

Thursday, November 24: "Failure is simply a reason to strengthen resolve." - John W. Gardner

Wednesday, November 23: "We can be creative in our approach but never compromising in our quality."
- Jim Nelson (Lonza)

Tuesday, November 22: "Error 1 = opportunity 1. Error 1 repeated = opportunity missed." - Brian Mailhot, continuous improvement specialist

Monday, November 21: "Error is always in haste." - Thomas Fuller

Week of November 14

Friday, November 18: "The first job in decision making is to find the real problem and define it." - Peter Drucker

Thursday, November 17: "Quality improvement is a fragile process. All major processes are." - Edward Sallis

Wednesday, November 16: "To err is human, but to be paid for it is divine." - H. James Harrington

Tuesday, November 15: "Fear always represents objects in their worst light." - Livy

Monday, November 14: "A leader teaches with patience. A manager without patience is no leader."
- Rafael Aguayo

Week of November 7

Friday, November 11: "We are what we repeatedly do. Excellence, then, is not an act, but a habit."
- Aristotle

Thursday, November 10: "There are no eternal facts, as there are no absolute truths."
- Friedrich Nietzsche

Wednesday, November 9: "Difficult things take a long time; the impossible takes a little longer."
- Anonymous

Tuesday, November 8: "Two wrongs can never make a right." - English Proverb

Monday, November 7: "The market is never saturated with a good product but it is very quickly saturated with a bad one." - Henry Ford

Week of October 31

Friday, November 4: "No one knows what it is that he can do until he tries. - Publilius Syrus

Thursday, November 3: "Customer needs and satisfaction are constantly changing targets." - Juran Institute, Inc.

Wednesday, November 2: "Quality control is applicable to any kind of enterprise; in fact, it must be applied to every enterprise." - Kaoru Ishikawa

Tuesday, November 1: "Quality thinking is the same as profitable thinking in the long term." - Wasi Asghar, Suminter India Organics

Monday, October 31: "The great difficulty in education is to get experience out of ideas." - George Santayana

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