Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr.  

If you have a favorite Quality Quote of your own, email it to us for consideration. Please note that because of the number of submissions that ASQ receives and in the interests of featuring a variety of voices, no more than one quote from any contributor will be accepted.    

Week of May 2

Friday, May 6: "Security is when everything is settled, when nothing can happen to you; security is the denial of life." - Germaine Greer

Thursday, May 5: "Fear is the primary block to creativity." - Ernst & Young

Wednesday, May 4: "World-class leaders work for their people." - Chang, Labovitz, and Rosansky

Tuesday, May 3: "Quality without production or service does not exist, and production or service without quality has no value." - Wasi Asghar, Suminter India Organics

Monday, May 2: "A leader is a dealer in hope." - Napoleon Bonaparte

Week of April 25

Friday, April 29: "Come with ten, leave with ten (fingers and toes)." - Larry Roberts, quality control manager, CMC Howell Metal

Thursday, April 28: "Efficient management without effective leadership is, as one individual has phrased it, 'like straightening deck chairs on the Titanic.'" - Steven Covey

Wednesday, April 27: "Organizations are to be sailed rather than driven." - James March

Tuesday, April 26: "If you don't generate excitement, you don't generate much." - Bill Marriott

Monday, April 25: "The fact that the captain of the ship can clearly see the port is of no use if the crew continues to paddle in different directions." - Townsend and Gebhardt

Week of April 18

Friday, April 22: "Everyone in the company is the CEO’s customer." - Fred Smith (Federal Express)

Thursday, April 21: "There are no simple tricks for eliminating blame. You simply must stop doing it."
- Juran Institute, Inc.

Wednesday, April 20: "There is little chance that your customers will be excited about your products or services unless your workers are." - Ernst & Young

Tuesday, April 19: "I am not discouraged, because every wrong attempt discarded is another step forward." - Thomas Edison

Monday, April 18: "The economic losses from fear are appalling. To assure better quality and productivity, it is necessary that people feel secure." - Mary Walton

Week of April 11

Friday, April 15: “Chance is a word devoid of sense; nothing can exist without a cause." - Voltaire

Thursday, April 14: "Ideals and Standards - Actual Conditions = Problems." - Sigeru Nakamura

Wednesday, April 13: "For there are few things as useless - if not as dangerous - as the right answer to the wrong question." - Peter Drucker

Tuesday, April 12: "A problem well-defined is a problem half-solved." - Anonymous

Monday, April 11: "The easy way out usually leads back in." - Peter Senge

Week of April 4

Friday, April 8: “Mediocrity is the result when fear of failure permeates an organization.” - Scherkenbach

Thursday, April 7: "You could use the handle of a screwdriver to hammer a nail, but the best tool to use is a hammer." - Shigeru Nakamura

Wednesday, April 6: "Unless you change the process, the outcome will remain the same." - Gary Malcolm, quality manager, KSM Industries, Inc.

Tuesday, April 5: "Once in a while you come up with something for which there is no solution. Then you make a judgment and accept the situation, and life goes on. Count on one or two per career." - Philip Crosby

Monday, April 4: "It is time to stop perpetuating the myth of simplicity. The system of organization invented by mankind generates complex problems that cannot be solved by simple solutions." - Ralph H. Kilman

Week of March 28

Friday, April 1: "It may be said that those who succeed in problem-solving in quality control are those who succeed in making a useful cause-and-effect diagram." - Hitoshi Kume

Thursday, March 31: "Quality is an asset—not a cost or afterthought; it is insurance that the product will meet the customer's true needs with uninterrupted delivery and ample performance." - Bill Minckler, Program and Project Portfolio Management, State of Ohio Job and Family Services

Wednesday, March 30: "A 'problem' is the gap between the existing situation and the ideal situation or objective." - Katsuya Hosotani

Tuesday, March 29: "Bad quality acts like a boomerang. It will eventually come back and hit you." - Paul Tang, quality and project manager

Monday, March 28: "Ignorance never settles a question." - Benjamin Disraeli

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