Knowledge Center

Quality Quotes

Every day the Knowledge Center brings you a different one-sentence take on the world of quality. If you have a favorite of your own, email it to us.

See recently featured quotes below, and find past quotes on the Knowledge Center Tumblr

Week of September 15

Friday, September 19: "Problems are only opportunities in work clothes." - Henry J. Kaiser

Thursday, September 18: "Failure increases knowledge; therefore, I would rather try and fail than not try at all." - B. Sanford, Honeywell

Wednesday, September 17: "Although 'to err is human,' intelligence is also a human characteristic, and we must never stop trying to find ways of not making mistakes." - Ishihara

Tuesday, September 16: "In the service sector, consumers expect and demand more, because they know they can get more." - Hammer and Champy

Monday, September 15: "The first step toward cure is to know what the disease is. (Ad sanitatem gradus est novisse morbum.)" - Latin Proverb

Week of September 8

Friday, September 12: "Until you implement a decision, it is not really a decision at all." - Edward C. Schleh

Thursday, September 11: "TQM does not and will not bring results overnight. The essence of TQM is a change of culture." - Edward Sallis

Wednesday, September 10: "You cannot manipulate people into doing quality work." - Townsend and Gebhardt

Tuesday, September 9: "Without u and i, quality is meaningless." - Shivaji Shastry

Monday, September 8: "Making quality work really is ‘ninety percent attitude’—your attitude.” - Chang, Labovitz, and Rosansky

Week of September 1

Friday, September 5: "Teaching quality principles is like publishing a book for a diverse audience: you need to translate it to the individual reader." - Brian J. Lewis, Quality Engineering Manager, Green Industrial Supply, Inc.

Thursday, September 4: "I'm right only when someone tells me, Sorry, I was wrong!" - Paul Tang, Quality & Project Manager

Wednesday, September 3: "Your customers may not be always right, but sometimes they are always right." - Douglas C. Krumm, Pr Project Manager, Rockwell Collins

Tuesday, September 2: "The systems perspective tells us that we must look beyond individual mistakes or bad luck to understand important problems." - Peter Senge

Monday, September 1: "Everyone believes that what suits him is the right thing to do." - Goethe

Week of August 25

Friday, August 29: "There is no substitute for hard work." - Thomas Edison

Thursday, August 28: "Nothing happens unless first a dream." - Carl Sandburg

Wednesday, August 27: "Quality cannot be copied; there is no step-by-step cookbook that applies equally to all company situations and cultures." - Ernst & Young

Tuesday, August 26: "The problem of quality management is not what people don't know about it. The problem is what they think they do know." - Philip Crosby

Monday, August 25: "The Voice of the Customer guides world-class leaders' every action and decision." - Chang, Labovitz, and Rosansky

Week of August 18

Friday, August 22: "A 'problem' is the distance between where you are now and where you could be--no matter how good you are now." - Townsend and Gebhardt

Thursday, August 21: "Quality people are quality people!" - Douglas W. Engelbrecht, quality assurance specialist, Defense Contract Management Agency

Wednesday, August 20: "The key is to get into the stores and listen." - Sam Walton

Tuesday, August 19: "Changing the culture of an institution is a slow process, and one that is best not rushed. If the effects of TQM are to be lasting, people have to want to be on board." - Edward Sallis

Monday, August 18: "If there is one consistent lesson from those who have led this effort [toward continuous improvement], it is that there is no universal strategy for success." - V. Daniel Hunt

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