To enhance the competitiveness of organizations and the nation as a whole, the United Arab Emirates (UAE) in the 1990s instituted numerous strategic quality and excellence initiatives to improve quality and customer service. The adoption of quality frameworks and standards has led to significant improvements in quality, productivity, customer experience, and improving UAE’s global competitive ranking.
See an executive summary of the case study, or download 20 Years of Quality Milestones Mark United Arab Emirates' Journey to Excellence (PDF).
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
Peter Merrill walks through the complete innovation process, from concept to culture, and strategy to implementation.
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Learn how to cultivate a business culture where quality is job No. 1.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
In the Statistics Division Newsletter, a member-benefit publication of the Statistics Division, read the 2013 W. J. Youden Memorial Address that Russell V. Lenth presented at the Fall Technical Conference.
Applying the concepts of quality and statistical engineering to statistical practice, Lenth encourages statisticians to consider "all the connections we make between ourselves and aspects of the work we are undertaking."
Read about 11 best practices of organizations that have embraced open innovation, with an emphasis on collaborating externally and internally. This benchmarking report also includes case studies from Amway, Cisco Systems Inc., Corning Inc., and more.
Since instituting strategic initiatives in the 1990s to enhance competitiveness of organizations and the nation as a whole, the United Arab Emirates has seen significant improvements in quality, productivity, customer experience, and its global competitive ranking.
Grace Duffy introduces her book Modular Kaizen and shows how you can achieve the results of kaizen improvements without removing critical personnel from daily operations.
Also learn to use "a school of fishbones" to guide teams to root causes and implementation of solutions.
"The best prophet of the future is the past." - Lord Byron
In 1994, Willard I. Zangwill conducted interviews with CEOs of Baldrige recipients and other top quality firms, uncovering 10 mistakes leaders make that might prevent their organizations from developing excellent quality programs.