SeaDek used supply chain techniques and Six Sigma to reduce major inventory stockouts in 2015. Inventory control tools were applied using DMAIC methodology. The company went from 14 major stockouts in 2014 to one stockout in 2015, resulting in a materials cost savings of more than $250,000 and improving on-time delivery from 44 percent the previous year to 95 percent in 2015. Read the online case study presentation or download Supply Chain Techniques Applied to Six Sigma Saves SeaDek Marine Products $250,000 (PDF).
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Change management experts discuss key steps to consider when approaching employees with change and helping them through the process. Learn about the carrot-and-stick technique—which can be used to motivate employees—and a tool that can make meetings more efficient and keep change management plans on track.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
George Strodtbeck, author of the book Making Change in Complex Organizations, shares his thoughts on what it takes for an organization to handle change successfully.
In the August 2016 issue of Six Sigma Forum Magazine, Matthew Barsalou and Borg Warner share key elements of an effective Six Sigma training--dedication, planning, and coaching.
Milt Dentch, author of The ISO 9001:2015 Implementation Handbook, clarifies some changes from the 2008 revision of ISO 9001, explains his take on risk-based thinking, and shares what he envisions future revisions to include.
Written by an implementer and auditor with decades of ISO 9001 experience, this handbook guides organizations through the process of connecting their current practices to the requirements of ISO 9001:2015.
Learn how the requirements for leadership involvement have changed in the ISO 9001:2015 revision. Joseph Muratore, commercial director at BSI Americas, discusses how organizations can meet these new requirements. View the video.
"The best way to predict the future is to create it." - Peter Drucker
- Problem Solving (Learn About Quality)
This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.