Forensic intelligence and forensic interviews can be used to assess the level of compliance and effectiveness of a project’s quality management system (QMS). In this case study, the extent of a contractor’s implementation of the project’s QMS, created for the engineering, procurement, and construction of a pipeline in West Africa, was disputed between the contractor and the project owner/client. To assess the effectiveness of the project’s QMS, data collection through forensic intelligence and forensic interviews was conducted to assist in resolving the dispute.
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
Timothy Lozier of EtQ Inc. discusses how to measure compliance, how risk can drive new ways of looking at compliance, and the relationship between risk management and risk assessment.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Creative ways to celebrate and raise awareness of World Quality Month.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
See how data collection through forensic intelligence and forensic interviews helped resolve a dispute about the extent of a contractor's implementation of a project's quality management system.
Read the case study.
See benchmarking data collected from contact centers for metrics including agent schedule adherence, response time for inbound requests coming from email, number of FTEs for the process of managing sales orders per $1 billion revenue, and more.
Download the table of benchmarks (PDF, members only) and also see benchmarks by industry.
See how Silfex, a manufacturer of silicon components and assemblies used in the solar, optics, and semiconductor equipment industries, has streamlined its manufacturing processes while being mindful of industry constraints.
Read the case study.
This book begins with a crime being committed: Excellence (personified) has been kidnapped, and Leadership assembles Excellence’s team (Passion, Flexibility, Communication, Competency, and Ownership) and challenges them to work together to get their Excellence back.
In a conference presentation (members only) newly available from the ASQ Audit Division, Lance Coleman details four phases of audit program evolution: compliance seeking, compliance maintenance, risk managing and continuously improving, and achieving delightful results.
The Audit Division also seeks proposals for its 2015 conference to be held in Reno, Nevada. Learn about conference focus areas and see full submission guidelines (PDF).
This members-only best practices report describes effective enterprise risk management program leadership and focuses on transforming an organization’s approach from a compliance-driven mind-set to one that supports strategy execution. Case studies from Rockwell Collins Inc., LEGO Group, Exxaro Resources Ltd., and Paychex Inc. are included.
"The secret of success is constancy to purpose." - Benjamin Disraeli
This popular article from Quality Engineering presents the complete approach and strategy for defining, developing, and implementing a quality plan for a manufacturing company.