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ASQ TV: Quality and Forensics

Forensic ASQ TV screencapIn this ASQ TV episode, we'll see how quality plays an important role in the forensic community and how forensic techniques were used to resolve a construction dispute; we'll learn how to create a Corrective Action Request; and we talk to one of the stars of the hit television show, “CSI.”

Measuring and Quantifying the Customer Experience Webcast

John Goodman authorJohn Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management and customer service. He also shares four strategies for enhancing the bottom line with CE.

Insights to Performance Excellence 2015-2016

H1475 Title ImageInsights to Performance Excellence 2015–2016 helps leaders, performance-excellence examiners, and organization-improvement practitioners to understand the 2015–2016 Baldrige Framework and Performance Excellence Criteria and the linkages and relationships among the Items.

Engineers Precision Data Pocket Reference

P1566-MEngineers Precision Data Pocket Reference has all the fundamental data that engineers need in their daily work. Taping and drilling charts, hole coordinate charts with common sizes already worked out, speeds/feeds, material specs, drawing symbols and standards, CNC machine codes, plus much more.

Call for Proposals - Quality Education Conference

The 23rd annual ASQ Quality Education Conference and Workshops (QECW), to be held November 14-15 in Houston, Texas, seeks proposals. Find details (PDF) and see more calls for content.

ASQ Healthcare Survey

ASQ is asking members of the healthcare quality profession about potential quality solutions and practices that could help improve patient experience for healthcare organizations and patients. The results of the ASQ survey will be shared with media to continue raising awareness of healthcare quality initiatives as well as to ASQ Healthcare Division members.

Lean Potion #9

P1568-MLean Potion #9 demonstrates that communication is a process and illustrates how lean champions like you can adapt familiar lean concepts and tools--such as Five S, PDCA, and the 7 Wastes--to address miscommunications that cause unbudgeted costs, confusion, and frustration. Lean Potion #9 is a call to action for leaders at all levels to embrace the power of lean to reengineer communication processes.

ISO/IEC 29110 in an IT Startup

SQP V16i2 coverIn the March 2015 Software Quality Professional, learn about how ISO/IEC 29110 certification facilitated access to new clients and larger projects for a Peruvian very small entity (VSE).

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Quality Classic

Business Management and Quality Cost: The Japanese View (PDF)

In this 1985 article from Quality Progress, Hitoshi Kume explains that, from a management perspective, quality economics is more important than quality cost.

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