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ISO: Risk Based Thinking, 2015 Edition

P1589-MISO: Risk Based Thinking is the first book to address risk management in the new ISO families of standards. Learn what risk based thinking really means and understand how to adopt risk based thinking.

Soar to the Pinnacle of Leadership Excellence Webcast

Adil F. DilalIn this webcast,  Adil Dalal, author and leadership expert, presents a framework and process for taking leadership skills to a higher level, which he calls "Sensei Leadership."

Four Organizations Receive 2015 Baldrige Award

Baldrige Award CrystalA November 17 press release from the U.S. Secretary of Commerce announced that four organizations from four different sectors are recipients of the 2015 Malcolm Baldrige National Quality Award:

Building Momentum

SSFMv15n1In this open access article from the latest Six Sigma Forum Magazine, author Chris Hayes explains how using the first law of motion can accelerate your lean transformation. Subscribe to SSFM.

ISO 9001:2015 Internal Audits Made Easy, Fourth Edition

H1477-MThis book helps professionals implement a practical internal audit process that meets the requirements of ISO 9001:2015 while adding significant, measurable value to the organization.

Model Specifications and Confidence Intervals for Voice Communication

This Quality Engineering case study (open access) presents data from a human-in-the-loop experiment with a simulated flight environment conducted by NASA to investigate airborne spacing procedures. Subscribe to QE.

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"There can be no freedom without the freedom to fail." - Eric Hofer

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ISO 9001:2015 Explained, Fourth Edition (book)

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Quality Classic

How Good Is Good Enough? (PDF)

In the December 1992 Quality Progress, Pete Babich presents an analytical approach to customer retention.

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