A decade ago, as the Pewaukee School District deployed the Baldrige framework, it also embraced a systematic problem solving culture, resulting in innovative solutions for serving students and improvements in graduation rates and ACT scores. Using quality examiner feedback as an improvement road map, the district captured three Wisconsin Forward Awards before earning the nation’s highest quality recognition, the Malcolm Baldrige National Quality Award, in 2013.
Read the executive summary or download 10-Year Quality Journey Leads to Baldrige Honor for Wisconsin School District (PDF).
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
Timothy Lozier of EtQ Inc. discusses how to measure compliance, how risk can drive new ways of looking at compliance, and the relationship between risk management and risk assessment.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Using quality tools for success in government agencies large and small.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
In the September 2014 Lean Enterprise News, a member-benefit publication of the Lean Enterprise Division, Kurt Stuke explores the idea of using the character of Don Quixote as a role model for reconstructing quality by prioritizing imagination, commitment, and purpose.
This handbook explains how to define and deploy Six Sigma projects focused on key stakeholder requirements and carry out data-driven management. New in the fourth edition are links to online quizzes for Six Sigma certification and videos walking through specific processes.
Watch interviews with the authors of two articles on ISO 9001 published in the September issue of QP.
ASQ member Christine Bales, working with her employer AABB, is implementing quality management systems (QMS) for blood transfusion services in Africa. The goal of the program is to ensure an abundant, safe blood supply for those in need. View the video.
The September 2014 issue of Software Quality Professional features an article detailing how a two-person startup enterprise used the ISO/IEC 29110 standard to plan and execute a software development project to build a social networking website for travelers.
"In the service sector, consumers expect and demand more, because they know they can get more." - Hammer and Champy
Read an interview with Eugene L. Grant, who played an instrumental role in developing Stanford University’s statistical methods courses for West Coast war industries in the 1940s.