Knowledge Center

Editor's Picks

Critical Success Factors Lead to Second Baldrige Award

After its flagship hospital received a Baldrige Award in 2006, North Mississippi Health Services deployed the Criteria for Performance Excellence across the rest of the organization. Focusing on its five critical success factors, the system received the Baldrige in 2012. Read the case study.

Save Your Steps

A case study in the May 2013 Six Sigma Forum Magazine shows how a global gases and engineering organization applied lean and Sigma at its facilities, increasing productivity by up to 48% and decreasing production costs by as much as 35%, depending on the site.     

The Essential Deming

This book is filled with articles, papers, and lectures that focus on W. Edwards Deming’s overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well.

Design of Experiments in Search Engine Optimization

A mini-paper from the May 2013 Statistics Division Newsletter presents a case study in which design of experiments contributed to the improvement of online marketing. Experimentation identified a combination of settings expected to optimize click rate, with a projected recovery of $185,000 in lost opportunity the first year.  

The Statistics Division Newsletter and mini-papers are member-benefit publications of the Statistics Division. 

The FTA's Quality Management System Guidelines

In DCD Quality Connections, available open access from the Design and Construction Division, read an overview of the Federal Transit Administration's (FTA) quality management system guidelines.

The recently updated guidelines place additional focus on establishing quality objectives, increase the scope of document control, and stress continual improvement. 

Permission to Forget,
10th Anniversary Edition

Ten years ago the first edition of Permission to Forget was published, and now this landmark anniversary edition is available. The book describes 10 decades of wasteful practices buried deep within U.S. schools.

Preview the first chapter and full table of contents.

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