A Six Sigma team at Samarco Mining developed a low-energy iron ore pellet to meet customer needs and internal goals. Using the DMADV methodology and a variety of quality tools, the team helped Samarco realize more than $2 million in savings annually through this project. The team was named a finalist in ASQ’s 2015 International Team Excellence Awards competition. Read the online case study presentation or download DMADV Project Saves $2 Million for Brazilian Mining Company (PDF).
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Jump-start your career, and see how your salary compares to others in the field.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
In this webcast, ASQ author and quality tools expert, Dr. Jack ReVelle, introduces total quality management (TQM), a management system for a customer-focused organization that involves all employees in continual improvement.
The conference committee of the ASQ Quality Education Conference and Workshops (QECW) is seeking proposals for the 2016 QECW set for Nov. 11-13, 2016 in Houston, Texas. Click here to download the call for proposals sheet, and to learn of the review process and this year's focus areas. Deadline to submit is May 27, 2016.
Oracle’s world-famous consultants are leaders in delivering best-in-class services, solutions, and client satisfaction. This book provides a virtual crash course in the best practices and proven methods that can take your career to the next level.
What exactly should voice of the customer mean to the quality professional? Read the opinions of quality professionals explain their answer to this and more in this month's A View from the Q Roundtable.
In this Journal for Quality and Participation article (open access), learn how creating an environment that fosters the development of spiritual intelligence can be a key leadership strategy for encouraging individuals to not choose to become zombies. Subscribe to JQP.
"The leader must have infectious optimism." - Field Marshall Bernard Montgomery
- The 7 Basic Quality Tools for Process Improvement (Learn About Quality)
- Using DMAIC to Improve Nursing Shift-Change Assignments (case study)
- Root Cause Analysis for Beginners-Part 1 Webcast (webcast)
This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.