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Webcast: An Introduction to Total Quality Management

Jack ReVelleIn this webcast, ASQ author and quality tools expert, Dr. Jack ReVelle, introduces total quality management (TQM), a management system for a customer-focused organization that involves all employees in continual improvement.

Call for Proposals: 2016 QECW

The conference committee of the ASQ Quality Education Conference and Workshops (QECW) is seeking proposals for the 2016 QECW set for Nov. 11-13, 2016 in Houston, Texas. Click here to download the call for proposals sheet, and to learn of the review process and this year's focus areas. Deadline to submit is May 27, 2016. 

The Oracle Way to Consulting

P1596-MOracle’s world-famous consultants are leaders in delivering best-in-class services, solutions, and client satisfaction. This book provides a virtual crash course in the best practices and proven methods that can take your career to the next level.

A View from the Q: Voice of the Customer Roundtable

ViewFromQRoundtableWhat exactly should voice of the customer mean to the quality professional? Read the opinions of quality professionals explain their answer to this and more in this month's A View from the Q Roundtable.

Is the Workplace a Zombie Breeding Ground?

JQPv39i1In this Journal for Quality and Participation article (open access), learn how creating an environment that fosters the development of spiritual intelligence can be a key leadership strategy for encouraging individuals to not choose to become zombies. Subscribe to JQP.

Ask the Experts: Standard vs. Specification and Guidance Documents

In this recent Ask the Experts question, learn the difference between a standard and a specification. For more answers, visit the Ask the Experts page.


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Today's Quality Quote:

"The leader must have infectious optimism." - Field Marshall Bernard Montgomery

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This Week's Most Popular:

Handbook of Investigation and Effective CAPA Systems, Second Edition (book)

- The 7 Basic Quality Tools for Process Improvement (Learn About Quality)

Using DMAIC to Improve Nursing Shift-Change Assignments (case study)

Root Cause Analysis for Beginners-Part 1 Webcast (webcast)

Quality Classic

Socio-Technical Analysis as a Religion

This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.