To further meet the needs of its customers, the Environmental Monitoring Laboratory (EML) of Edgewood Chemical Biological Center sought ISO 17025 accreditation. The laboratory helps the U.S. Department of Defense establish quality control requirements when testing for chemical warfare agents (CWA). In preparation for accreditation, EML created or modified more than 60 controlled documents. The laboratory became the first lab of its kind to achieve ISO 17025 accreditation for CWA in October 2014. Read the online case study presentation or download U.S. Defense Department Lab First to Achieve ISO 17025 Accreditation for Analyzing Chemical Warfare Agents (PDF).
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Jump-start your career, and see how your salary compares to others in the field.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
This ASQ TV episode discusses the importance of having engaged employees to boost initiative and creativity in the workplace, which ultimately leads to breakthrough performance.
In this members-only webcast, author Janet B. Smith introduces the art of integrating systems and auditing to position internal auditing as a feedback mechanism.
In this book, author Daniel Markovitz explains the process of making lean as intrinsic to your company as the pursuit of profits, including how to commit to increasing the value provided by doing the right work in the right way.
In this month's roundtable blog, ASQ Influential Voices bloggers tackle employee engagement, explaining how they believe companies should approach engaging their employees.
In this webcast, ASQ author and compliance expert Stephanie L. Skipper walks us through the foundational concepts of document control and compliance with FDA and ISO 9001:2015 requirements. Buy Skipper's book.
"It has been said that figures rule the world. Maybe. But I am not sure that figures show us whether it is being ruled well or badly." - Goethe
- What is Root Cause Analysis (RCA)? (Learn About Quality)
This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.