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Author Interview: Making Change in Complex Organizations 

George StrodtbeckGeorge Strodtbeck, author of the book Making Change in Complex Organizations, shares his thoughts on what it takes for an organization to handle change successfully.

Cracking the Case of ISO 9001:2015
for Manufacturing, Third Edition

H1482-MThis guide provides a simplified explanation of each clause of ISO 9001:2015, including what's required, why to do it, tips for implementation, and questions to ask to assess conformity.

Train and Deliver

SSFMv15i3In the August 2016 issue of Six Sigma Forum Magazine, Matthew Barsalou and Borg Warner share key elements of an effective Six Sigma training--dedication, planning, and coaching.

Author Interview: The ISO 9001:2015 Implementation Handbook

Milt DentchMilt Dentch, author of The ISO 9001:2015 Implementation Handbook, clarifies some changes from the 2008 revision of ISO 9001, explains his take on risk-based thinking, and shares what he envisions future revisions to include.

The ISO 9001:2015 Implementation Handbook

H1515-MWritten by an implementer and auditor with decades of ISO 9001 experience, this handbook guides organizations through the process of connecting their current practices to the requirements of ISO 9001:2015.

ASQ TV: Top Management's Role in ISO 9001:2015

ASQ TVLearn how the requirements for leadership involvement have changed in the ISO 9001:2015 revision. Joseph Muratore, commercial director at BSI Americas, discusses how organizations can meet these new requirements. View the video.

The Three Tools to Help Manage the Customer Experience Webcast

In this webcast, John Goodman, author of Customer Experience 3.0, presents his 3-part series on managing the customer experience. Also view Part 1 and Part 2.

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Today's Quality Quote:

"The best way to predict the future is to create it." - Peter Drucker

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The Certified Six Sigma Green Belt Handbook, Second Edition (book)

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Quality Classic

Socio-Technical Analysis as a Religion

This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.

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