SeaDek used supply chain techniques and Six Sigma to reduce major inventory stockouts in 2015. Inventory control tools were applied using DMAIC methodology. The company went from 14 major stockouts in 2014 to one stockout in 2015, resulting in a materials cost savings of more than $250,000 and improving on-time delivery from 44 percent the previous year to 95 percent in 2015. Read the online case study presentation or download Supply Chain Techniques Applied to Six Sigma Saves SeaDek Marine Products $250,000 (PDF).
In this new exclusive webcast for members, Robert Jasper, the author of "High Performance QMS", and Phil Jamison, a 30-year veteran expert in supplier quality management, walk us through the key changes in ISO 9001:2015, share transition best practices, and show us how to leverage technology to implement a risk based quality management process..
ASQ webcasts feature authors, speakers, and other subject matter experts delivering presentations to share their knowledge, experiences, and lessons learned. Browse the full collection.
Change management experts discuss key steps to consider when approaching employees with change and helping them through the process. Learn about the carrot-and-stick technique—which can be used to motivate employees—and a tool that can make meetings more efficient and keep change management plans on track.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
This newly updated edition offers a roadmap for developing the discipline to know where you are in a process and how to get to the next level. Contains revised regulations and regulatory coverage.
With this overview, you'll learn about the seven basic quality control team tools, including Forced Choice, Pairwise Ranking, Multi-voting, List Reduction, Nominal Group Technique, Mind Mapping, and the Delphi Method.
Learn how to implement a strategic knowledge management (KM) program and get results. Ideas shared are relevant to any business: manufacturing, service, education, not-for-profit, government, and more.
Tanweer Imam, a quality professional, lost his vision but didn’t lose his way. By applying new methods, he was able to refocus and reach his goals. Read his inspirational story in October's Quality Progress.
Ryan Suydam, co-founder of Client Savvy, explains how to effectively capture and translate customer feedback to make real positive changes to your organization's products and services.
In this new roundtable, our Influential Voices bloggers address the question of how employers can encourage innovation from their quality and continuous improvement teams.
This is the first book to address the ISO 31000 risk management standard in terms of ISO Risk Based Thinking; risk based, problem solving; risk based, decision making; and Enterprise Risk Management.
"Mediocrity knows nothing higher than itself, but talent instantly recognizes genius." - Sir Arthur Conan Doyle
- Standardized Work with TWI (book)
- Fishbone (Ishikawa) Diagram (Learn About Quality)
- YMCA Upgrades Day Camps Using Six Sigma (case study)
- An Introduction to the PDCA Cycle (webcast)
A cost of quality (COQ) system helps an organization measure the impact of quality systems on business performance. This 2003 article from the World Conference on Quality and Improvement explores why COQ systems aren't always used effectively and offers suggestions to address obstacles.