Corporate rates of improvement at Boston Scientific represent a yearly challenge and opportunity to improve and exceed different operation indicators such as service and efficiency, safety, quality, and cost within the company. A DMAIC roadmap provides a standardized and recognized set of tools to be used as methodology during part of the project implementation, based on a lean manufacturing point of view. Core team members and product builders within the Amplatz Super Stiff™ Guidewires area worked together to improve efficiency, increase safety, and save money using a DMAIC roadmap.
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
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In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
Quality Approaches in Higher Education has selected a case study in healthcare education as the recipient of its best paper award for 2014.
The open-access paper (PDF) by Rosa K. Hand, Mary A. Dolansky, E. Erin Hanahan, Vinothini M. Sundaram, and Nancy Tinsley presents a model for academic and clinical faculty to partner and teach quality improvement to interdisciplinary teams.
In the January 2015 Journal for Quality and Participation, Dave Eaton and Gabriella Kilby argue that strategy only can be achieved when an organization’s culture is aligned so that people understand the required behaviors and act accordingly.
This book provides an organizational infrastructure and systematic approach for transforming a healthcare system into a lean enterprise and lays out a road map that describes the processes and tools required for implementation.
The 2015-2016 Baldrige Excellence Framework includes the Criteria for Performance Excellence and features a renewed focus on managing all the components of your organization as a unified whole; managing change; and dealing with data analytics, data integrity, and cybersecurity.
Three versions are available:
See more resources related to the Baldrige Performance Excellence Program.
"Brainstorming - the act of speaking before thinking." - Capezio and Morehouse
In this 1985 article from Quality Progress, Hitoshi Kume explains that, from a management perspective, quality economics is more important than quality cost.