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ASQ Standards Channel

Standards Channel for KCView video interviews with top experts on the ISO 9001:2015 revision in the new Standards Channel from ASQ TV. Topics include the basics of the revision, key changes such as risk-based thinking, industry effects, transition tips, and the concurrent ISO 14001 revision.

Find more ISO 9001:2015 resources in Standards Central.

Quality Approaches in Higher Education

QAHE V4i1The February 2015 edition of Quality Approaches in Higher Education (PDF) is available open access from the Education Division. Articles in this issue focus on assessing learning outcomes, students’ changing expectations, course design, coproduction of knowledge, and experiential learning.

Accountability

P1564-MThis book explains why and how accountability is one of the biggest challenges business leaders face, as well as one of the most important factors leading to success.
 

When David Has to Satisfy Goliath

KC webcast iconIn a recorded Webinar for the Customer-Supplier Division, Deborah Hopen discusses concepts of social psychology that affect customer and supplier relationships, particularly when the supplier is a small organization and the customer is comparatively large. 

Process Improvement Does Not Always Have to Be a Complex Effort

Government Division News IconIn an article for the winter edition of Government Division News, a member-benefit publication of the Government Division, Mark Abrams outlines an approach that process owners can use to keep improvements simple and engage team members in a positive manner.

Project Quality Management

P1563-MThis book offers a step-by-step guide to project quality management. Case studies provide real-world examples, and discussion points and exercises present opportunities to practice tools and techniques before applying them to project work.

Transition Planning Guidance for
ISO 9001:2015

This document providing guidance for the transition from ISO 9001:2008 to ISO 9001:2015 has been prepared by the International Accreditation Forum (IAF) in cooperation with ISO/TC 176/SC 2/WG 23, the working group that focuses on communications and product support for standards including ISO 9001.

Download this Informative Document (PDF) from the IAF site, and see more ISO 9001:2015 resources in Standards Central.

Let It Flow

SSFMv14i2In February's Six Sigma Forum Magazine, Dennis R. Delisle and Kathleen Jaffe detail how Thomas Jefferson University Hospitals in Philadelphia used lean strategies to improve perioperative patient flow.

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Today's Quality Quote:

"There is little chance that your customers will be excited about your products or services unless your workers are." - Ernst & Young

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Quality Classic

Business Management and Quality Cost: The Japanese View (PDF)

In this 1985 article from Quality Progress, Hitoshi Kume explains that, from a management perspective, quality economics is more important than quality cost.

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