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The Impact of Human Factors on Lead

JQPv39i2In this Journal for Quality and Participation article (open access), read how the root causes of excessive lead times for processes often involve human factors instead of cycle-time issues, as demonstrated in this lean Six Sigma project. Subscribe to JQP.

Pursuing and Preparing for an ASQ Certification

In this View from the Q, we pose questions to the quality community regarding the benefits of an ASQ certification, why they sought the achievements, and how to successfully prepare for an exam.

Innovating Lean Six Sigma

P1601-MThis book shows you how to customize and apply the principles of lean Six Sigma to your organizational needs, allowing you to mold and shape your strategy, making small adjustments along the way that can have a big impact.

Moving Your Quality Efforts Toward the Customer Experience Webcast

In this webcast, author John Goodman presents this second of a three-part series on managing the customer experience. Watch Part 1 here.

ASQ TV: Change Management

ASQ TVIn this ASQ TV episode learn from change management experts as they discuss key steps to consider when approaching employees with change and helping them through the process.

Partitioning a Large Simulation as it Runs

Technometrics CoverAs computer simulations continue to grow in size and complexity, they present a particularly challenging class of big data problems. In this Technometrics article (open access), read about strategies in how to handle these problems. Subscribe to Technometrics.

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Today's Quality Quote:

"The process of change (like charity) begins with the individual." - Harry Forsha

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ISO 9001:2015 Handbook for Small and Medium-Sized Businesses, Third Edition (book)

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PDCA Cycle (webcasts)

Quality Classic

Socio-Technical Analysis as a Religion

This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.

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