The Regional Nephrology Centre (RNC) Dializa in Poland uses efficient and effective methods of lean philosophy to ensure patient safety and a high-quality level of medical services. The RNC was experiencing problems related to workspace organization, use of utility rooms, and treatment space shared among patients. Staff used visual management (VM) lean methods such as 5S, gemba, and kaizen to improve organization and efficiency of hospital space. Read the online case study presentation or download Polish Dialysis Center Employees Use Visual Management to Increase Safety, Improve Organization of Medical Facility (PDF).
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
A look at risk in the ISO 9001:2015 revision, and more.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
In this ASQ TV episode, we'll see how quality plays an important role in the forensic community and how forensic techniques were used to resolve a construction dispute; we'll learn how to create a Corrective Action Request; and we talk to one of the stars of the hit television show, “CSI.”
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management and customer service. He also shares four strategies for enhancing the bottom line with CE.
Insights to Performance Excellence 2015–2016 helps leaders, performance-excellence examiners, and organization-improvement practitioners to understand the 2015–2016 Baldrige Framework and Performance Excellence Criteria and the linkages and relationships among the Items.
Engineers Precision Data Pocket Reference has all the fundamental data that engineers need in their daily work. Taping and drilling charts, hole coordinate charts with common sizes already worked out, speeds/feeds, material specs, drawing symbols and standards, CNC machine codes, plus much more.
ASQ is asking members of the healthcare quality profession about potential quality solutions and practices that could help improve patient experience for healthcare organizations and patients. The results of the ASQ survey will be shared with media to continue raising awareness of healthcare quality initiatives as well as to ASQ Healthcare Division members.
Lean Potion #9 demonstrates that communication is a process and illustrates how lean champions like you can adapt familiar lean concepts and tools--such as Five S, PDCA, and the 7 Wastes--to address miscommunications that cause unbudgeted costs, confusion, and frustration. Lean Potion #9 is a call to action for leaders at all levels to embrace the power of lean to reengineer communication processes.
In the March 2015 Software Quality Professional, learn about how ISO/IEC 29110 certification facilitated access to new clients and larger projects for a Peruvian very small entity (VSE).
"Forget your tired old ideas about leadership. The most successful corporation of the 1990s will be something called a learning organization." - Fortune magazine
In this 1985 article from Quality Progress, Hitoshi Kume explains that, from a management perspective, quality economics is more important than quality cost.