The Regional Nephrology Centre (RNC) Dializa in Poland uses efficient and effective methods of lean philosophy to ensure patient safety and a high-quality level of medical services. The RNC was experiencing problems related to workspace organization, use of utility rooms, and treatment space shared among patients. Staff used visual management (VM) lean methods such as 5S, gemba, and kaizen to improve organization and efficiency of hospital space. Read the online case study presentation or download Polish Dialysis Center Employees Use Visual Management to Increase Safety, Improve Organization of Medical Facility (PDF).
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Explore the body of knowledge for the Yellow Belt Certification.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
View video interviews with top experts on the ISO 9001:2015 revision in the new Standards Channel from ASQ TV. Topics include the basics of the revision, key changes such as risk-based thinking, industry effects, transition tips, and the concurrent ISO 14001 revision.
Find more ISO 9001:2015 resources in Standards Central.
The February 2015 edition of Quality Approaches in Higher Education (PDF) is available open access from the Education Division. Articles in this issue focus on assessing learning outcomes, students’ changing expectations, course design, coproduction of knowledge, and experiential learning.
In a recorded Webinar for the Customer-Supplier Division, Deborah Hopen discusses concepts of social psychology that affect customer and supplier relationships, particularly when the supplier is a small organization and the customer is comparatively large.
In an article for the winter edition of Government Division News, a member-benefit publication of the Government Division, Mark Abrams outlines an approach that process owners can use to keep improvements simple and engage team members in a positive manner.
This book offers a step-by-step guide to project quality management. Case studies provide real-world examples, and discussion points and exercises present opportunities to practice tools and techniques before applying them to project work.
This document providing guidance for the transition from ISO 9001:2008 to ISO 9001:2015 has been prepared by the International Accreditation Forum (IAF) in cooperation with ISO/TC 176/SC 2/WG 23, the working group that focuses on communications and product support for standards including ISO 9001.
In February's Six Sigma Forum Magazine, Dennis R. Delisle and Kathleen Jaffe detail how Thomas Jefferson University Hospitals in Philadelphia used lean strategies to improve perioperative patient flow.
"There is little chance that your customers will be excited about your products or services unless your workers are." - Ernst & Young
In this 1985 article from Quality Progress, Hitoshi Kume explains that, from a management perspective, quality economics is more important than quality cost.