A team at Alcoa Power and Propulsion sought to improve product quality, reduce waste and inefficiency, and cut costs. To achieve these goals, the team developed and implemented a structured process management approach across the business unit. By defining and then standardizing key processes, the unit minimized variation, shared best practices, and sustained improvements. The project improved customer satisfaction, reduced costs of poor quality, and saved millions of dollars. The team was named a finalist in ASQ’s 2015 International Team Excellence Awards competition. Read the online case study presentation or download Process Management Approach Reduces Scrap, Saves Alcoa Millions (PDF).
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Jump-start your career, and see how your salary compares to others in the field.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
ISO 9001:2015 includes many changes that not only affect the companies aiming to achieve certification to it, but also auditors. This book is the resource auditors need to fully understand ISO 9001:2015 and help them perform audits to it.
A team at Alcoa Power and Propulsion sought to improve product quality, reduce waste and inefficiency, and cut costs. In this case study, the team developed and implemented a structured process management approach across the business unit.
The ASQ World Conference on Quality and Improvement wrapped up this week after a successful event in Milwaukee, WI. Read about Day 1, Day 2, and Day 3 in these A View from the Q blog posts. Also, get ready for the 2017 WCQI in Charlotte, N.C.
Is it acceptable for an auditor to submit an UNSIGNED audit report in Word version? Learn the answer and more in this Ask the Experts post.
"Wisdom denotes the pursuit of the best ends by the best means." - Francis Hutcheson
- The Quality Toolbox, Second Edition (book)
- Plan-Do-Check-Act (PDCA) Cycle (Learn About Quality)
- Fishbone Diagram (quality tool)
This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.