A team of doctors and nurses at Banner Health used quality approaches including define, measure, analyze, improve, and control (DMAIC) and Pareto analysis to help improve patient experience scores while also reducing litigation risks. Read the case study.
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
Denise Robitaille, author of ISO 9001:2008 for Small and Medium-Sized Businesses, introduces the ISO 9000 family of standards, offering a basic overview of the requirements and guiding documents for implementing and auditing a quality management system.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Learn why ISO 9001, one of the world's best known standards, is being revised. Plus, hear about the how and why of auditing standards.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
With the primary purpose of providing a reference guide for Black Belts to use throughout their busy days, this book is designed specifically to address topics that tend to cause problems, issues, and concerns.
Grace L. Duffy's article in Government Division News outlines the development of modular kaizen as an improvement model for a federal agency that could not make blocks of time available for kaizen blitz.
Government Division News is a member-benefit publication of the Government Division.
In December's QP, see the results of the 2013 Salary Survey. This year's report includes an analysis of the qualifications and traits hiring managers expect to see in candidates for specific job titles.
This book provides an approach to innovation that anyone can use to learn how to expose crucial links among observations, experiences, facts, and feelings that on the surface may not seem to be related.
In ASQ's Healthcare Update, Jeff Hollister, a director of compliance and quality at a health insurance organization, provides a look at the different factors and developments shaping service quality in the insurance industry.
Browse more articles in this issue exploring what the Patient Protection and Affordable Care Act means for the insurance sector.
"An improvement project can never be a secret. The involvement of everyone is the basic condition for success." - Ahmed Hussein, Birlacril Business Excellence Facilitator
In a 1992 column for Quality Engineering, George E.P. Box explains how using a paper helicopter for illustration helps advanced students grasp concepts such as variation, experimental validity, and fractional factorial design.