The third largest school district in the United States, the Chicago Public Schools (CPS), manages more than $2 billion in annual contract obligations for services and supplies. Identifying a need to improve a procurement process that had long grown inefficient, CPS officials hired consultant George Chemers to support the implementation of the new vision for an efficient process. Through a number of workshops, Chemers helped staff identify opportunities to streamline the contract procurement process while also improving budget forecasting. The lean review cut the process in half while saving the school district millions of dollars. Read the online case study presentation or download Cutting Wasteful Steps, Improving Efficiency in Contract Procurement Process Saves Chicago Public Schools Millions (PDF).
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
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John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
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In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
In this edition of Continuity, the ASQ Electronics and Communications Division newsletter, Chair Marion Bize shares info on next year's conference, a new award program, and member Michael Parrillo writes on the power of motivation, empowerment, and engagement.
In this ASQ Standards Connection article, author Paul Palmes, chairman of the International Technical Committee 176, subcommittee 1, responsible for the revision of ISO 9000, explains how the new 2015 requirements will make leadership involvement a critical first step in the transition.
Executing Lean Improvements promotes practical applications and equips readers with skills to implement lean concepts and tools within their work setting. The book also provides insight and strategies for avoiding failure and developing buy-in.
Whatever industry you work in, you are called upon to deliver a service. This could be to a customer, co-worker, patient, student, or constituent. This episode of ASQ TV explores ways to deliver excellent service.
Have a success story of adaptation and implementation of quality standards in your organization? Submit your proposal for ASQ’s newest conference, the International Conference on Quality Standards. Click here for submissions requirements; deadline is May 27.
In the latest The Partnership News, an ASQ Customer-Supplier Division newsletter, authors tackle whether innovation and technology impact customer satisfaction, offer tools for improving relationships, and more.
"There's no great success without great commitment." - Anthony Robbins
An article by Beryl Spiers for the 1989 Annual Quality Congress presents a statistical approach to analyzing a tensile strength measuring system, noting that the same approach can be used for all destructive measurement systems.