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Editor's Picks

Juran's Quality Handbook, Seventh Edition

P1620-MThis newly updated edition offers a roadmap for developing the discipline to know where you are in a process and how to get to the next level. Contains revised regulations and regulatory coverage.

Webcast: The Seven Team Tools

With this overview, you'll learn about the seven basic quality control team tools, including Forced Choice, Pairwise Ranking, Multi-voting, List Reduction, Nominal Group Technique, Mind Mapping, and the Delphi Method.

The Strategic Knowledge Management Handbook

H1488-MLearn how to implement a strategic knowledge management (KM) program and get results. Ideas shared are relevant to any business: manufacturing, service, education, not-for-profit, government, and more.

Refocusing Your Goals

QP: 10th month 2016 CoverTanweer Imam, a quality professional, lost his vision but didn’t lose his way. By applying new methods, he was able to refocus and reach his goals. Read his inspirational story in October's Quality Progress.

Webcast: The Client Experience Matters

Ryan Suydam, co-founder of Client Savvy, explains how to effectively capture and translate customer feedback to make real positive changes to your organization's products and services. 

October Roundtable: Inviting Innovation 

In this new roundtable, our Influential Voices bloggers address the question of how employers can encourage innovation from their quality and continuous improvement teams.

ISO 31000: Enterprise Risk Management

P1606-MThis is the first book to address the ISO 31000 risk management standard in terms of ISO Risk Based Thinking; risk based, problem solving; risk based, decision making; and Enterprise Risk Management. 

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Today's Quality Quote:

"Mediocrity knows nothing higher than itself, but talent instantly recognizes genius." - Sir Arthur Conan Doyle

More on Quality Quotes....

This Week's Most Popular:

Standardized Work with TWI (book)

- Fishbone (Ishikawa) Diagram (Learn About Quality)

YMCA Upgrades Day Camps Using Six Sigma (case study)

An Introduction to the PDCA Cycle (webcast)

Quality Classic

Effectively Using the Cost of Quality 

A cost of quality (COQ) system helps an organization measure the impact of quality systems on business performance. This 2003 article from the World Conference on Quality and Improvement explores why COQ systems aren't always used effectively and offers suggestions to address obstacles.

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