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10-Year Quality Journey Leads to Baldrige Honor for School District

PSD Case Study 1 BaldrigeSee how the Pewaukee School District in Wisconsin has used the Baldrige framework and examiner feedback as it has embraced a systematic problem solving culture over the past ten years, resulting in innovative solutions for serving students, as well as a 2013 Baldrige Award. Read the case study.  

The Influence of Senior Leaders in Successful Change

JQP v37 i2Rick Maurer's article in the July 2014 issue of Journal for Quality and Participation discusses the findings of two surveys indicating that the direct presence of senior leaders can influence the effectiveness of change initiatives.

Simply Managing

P1540-MBased on observation of twenty-nine managers in settings ranging from a refugee camp to a symphony orchestra, this book explores the dynamics of the job of managing.


Mayo Clinic Named No. 1 Hospital in U.S. for 2014-2015

The Mayo Clinic has ranked as the No. 1 hospital in the United States in the U.S. News & World Report's Best Hospitals 2014-2015. See the 2014-2015 Honor Roll.    

Mayo FellowsLearn more about the Mayo Clinic in ASQ's Next Generation Quality Leadership case study, "Journey to Perfect." 

Process Optimization for Multiple Responses

QE Vol 22 No 3The open-access article in the July 2014 Quality Engineering presents Pareto front multiple objective optimization as an option to complement other statistical and mathematical models in the response surface methodology toolkit.

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Today's Quality Quote:

"The only thing that counts as a mistake is doing it twice." - Larry Roberts, quality control manager, CMC Howell Metal

More on Quality Quotes....

Quality Classic

Accelerating Improvement

This article from the October 1991 issue of QP describes two techniques that can help solve problems and educate managers: the Seven Step Method and the Project Team Review Process. 

More Quality Classics


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