A performance improvement team at Samarco's Brazil mining facility focused on reducing iron ore pellet production costs. Using the DMAIC methodology and a variety of quality tools, the team uncovered root causes and created solutions to improve the efficiency of natural gas consumption. By implementing five low-cost solutions, the project delivered fuel cost savings of $8 million.
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Learn about the role of quality in education -- and ways to teach quality methods.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
Based on numbers of visits and downloads, the most popular resources offered by the Knowledge Center during 2014 included:
ASQ magazine and journal articles are also available online. Based on website usage statistics, the most popular article topics of the 2014 publication year included lean and Six Sigma case studies, the upcoming ISO 9001 revision, and healthcare.
ASQ member Sheronda Jeffries describes how she uses "outside of the box" thinking and communicating techniques.
In the December issue of The Audit Report, J. P. Russell discusses the meaning of "documented information," the new term for either a documented procedure or record that is used in the Draft International Standard (DIS) of the next revision of ISO 9001.
The Audit Report is a member-benefit publication of the Audit Division.
Bonnie G. Mason's article in the December 2014 Software Quality Professional seeks to raise awareness of FDA requirements for validating software tools used to develop, verify, or validate medical device designs, and it discusses how to create a tools validation program to satisfy the regulations.
"It is the first duty of a hypothesis to be intelligible." - Thomas Huxley
In 1986, 25 past presidents of ASQ drafted, signed, and issued “The Quality Manifesto,” a summons-to-action for quality.