A decade ago, as the Pewaukee School District deployed the Baldrige framework, it also embraced a systematic problem solving culture, resulting in innovative solutions for serving students. By tailoring instruction to meet students’ needs, key measures such as graduation rates and ACT scores improved significantly. Using quality examiner feedback as an improvement road map, the district captured three Wisconsin Forward Awards before earning the nation’s highest quality recognition, the Malcolm Baldrige National Quality Award, in 2013.
Read the executive summary or download 10-Year Quality Journey Leads to Baldrige Honor for Wisconsin School District (PDF).
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
Timothy Lozier of EtQ Inc. discusses how to measure compliance, how risk can drive new ways of looking at compliance, and the relationship between risk management and risk assessment.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Examine the connection between quality, athletics and fitness.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
In the Summer 2014 Government Division News, a member-benefit publication of the Government Division, Jane Washburn details how New Brunswick’s public service has undertaken a cultural change that has increased efficiency and accountability, improved services to the public, and streamlined administration.
See how the Pewaukee School District in Wisconsin has used the Baldrige framework and examiner feedback as it has embraced a systematic problem solving culture over the past ten years, resulting in innovative solutions for serving students, as well as a 2013 Baldrige Award. Read the case study.
Rick Maurer's article in the July 2014 issue of Journal for Quality and Participation discusses the findings of two surveys indicating that the direct presence of senior leaders can influence the effectiveness of change initiatives.
"Curious that we spend more time congratulating people who have succeeded than encouraging people who have not." - Neil deGrasse Tyson
This article from the October 1991 issue of QP describes two techniques that can help solve problems and educate managers: the Seven Step Method and the Project Team Review Process.