Benchmarking Studies
ASQ members have access to hundreds of benchmarking studies, as well as opportunities to participate in new projects that are under way.
Benchmarking the Global State of Quality
ASQ is partnering with APQC to collect and study data on the global state of quality. The goal is provide an initial view and regular updates to help organizations compare quality and continuous improvement advancements to each other, their regions, and their economic sectors.
Sponsorship opportunities for the project are open to select partners. Learn more.
Benchmarking Reports Available for ASQ Members
Through an agreement with APQC, ASQ offers access to a collection of benchmarking reports and metrics documents to members.
Log in with your member ID and password to access benchmarking data from organizations in a variety of industries. Each benchmarking study also includes case studies on individual organizations.
Featured Benchmarking Studies
Using Enterprise Quality Measurement to Drive Business Value
Learn about foundational practices for evaluating quality, as well as emerging practices in use at leading organizations to stay on top of quality efforts. Along with comprehensive analysis of study findings, you’ll find case studies of Altera Corporation and Chemonics International.
Using Knowledge: Advances in Expertise Location and Social Networking
Learn about how best-practice organizations use wikis, blogs, and social networking to help employees locate the answers and expertise they need on the job. This report includes case studies on IBM Global Business Services, MITRE Corp., NASA, Rockwell Collins, Inc., and Sun Microsystems Inc.
Rewarding, Engaging, and Retaining Key Talent
This report details 15 employee engagement best practices that organizations rely on to engage and retain key talent. Case studies offer a more detailed look at 3M. Infosys, and Schlumberger.
Featured Metrics Documents
See a collection of documents offering definitions and key performance indicators (KPIs) recommended by APQC for six topic areas:
Customer service
Financial management
Human capital
Knowledge, improvement, and change management
Marketing and sales
Product and service development
Search All Benchmarking Studies and Metrics Documents
- Use the Knowledge Center search to find more benchmarking studies by topic. See the full list of search results for all benchmarking and metrics documents; then use the Refine Your Search button to narrow results by keyword and topic.
- Need help finding the right information? Research assistance is a member benefit!
Ask ASQ's librarian.