Knowledge Center

Benchmarking Studies

ASQ members have access to hundreds of benchmarking studies, as well as opportunities to participate in new projects that are under way.  

Benchmarking the Global State of Quality

ASQ is partnering with APQC to collect and study data on the global state of quality. The goal is to provide an initial view and regular updates to help organizations compare quality and continuous improvement advancements to each other, their regions, and their economic sectors. Learn more. 

State of global quality 

Benchmarking Reports Available for ASQ Members

Through an agreement with APQC, ASQ offers access to a collection of benchmarking reports and metrics documents to members.

Log in with your member ID and password to access benchmarking data from organizations in a variety of industries. Each benchmarking study also includes case studies on individual organizations.

Featured Benchmarking Resources

Transferring and Applying Critical Knowledge

KM Transfer Benchmarking Study CoverRead about 19 best practices for identifying, transferring, and applying knowledge. This benchmarking report includes case studies from organizations including Accenture, Kraft Foods Group Inc., Lockheed Martin, Wipro Ltd., and more.




Manufacturing Tune-Up Diagnostic

Manufacturing KPI DiagnosticExamine benchmarking data updated for 2013 related to key performance indicators of cost effectiveness, process efficiency, and cycle time.



Effective Project Management Offices

Project Management Offices coverThis research report uncovers trends among best-practice project management offices. Learn about thirteen best practices in four main areas: strategy, practices, technology and automation, and measures and reporting.





Building Strong Process Management Capabilities

Building Strong Process Management Capabilities CoverRead about three best practices - focus, maturity, and motivation - used by organizations that excel in process management. This new best practices report also includes in-depth case studies on Energias de Portugal, Hospira Inc., Lincoln Trust Co., Northrop Grumman Corp., and more.




Using Enterprise Quality Measurement to Drive Business Value
Enterprise Quality Report CoverLearn about foundational practices for evaluating quality, as well as emerging practices in use at leading organizations to stay on top of quality efforts. Along with comprehensive analysis of study findings, you’ll find case studies of Altera Corporation and Chemonics International.



Using Knowledge: Advances in Expertise Location and Social Networking
Using Knowledge CoverLearn about how best-practice organizations use wikis, blogs, and social networking to help employees locate the answers and expertise they need on the job. This report includes case studies on IBM Global Business Services, MITRE Corp., NASA, Rockwell Collins, Inc., and Sun Microsystems Inc. 




 Search All Benchmarking Resources

  • Use the Knowledge Center search to find more benchmarking studies by topic. See the full list of search results for all benchmarking and metrics documents; then use the Refine Your Search button to narrow results by keyword and topic.
  • Need help finding the right information? Research assistance is a member benefit!
    Ask ASQ's librarian.


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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.