Culture of Quality

A View from the Q: A Leader's Roadmap to a Culture of Quality

Robin LawtonIn this final installment of a three-part series, author Robin Lawton shares the importance of developing a formal quality policy, a common language, and leader behaviors as deployment mechanisms. Also read Part 1 and Part 2.

Ritz-Carlton's Culture of Quality

ASQ TVIn this ASQ TV episode, Ritz-Carlton’s Herve Humler, co-founder and president, describes how empowered employees lead to a solid quality culture and increased bottom-line results.

Five-Star Indian Hotel Chain Case Study

Sunil Kaushik Hotel Art1While the hotel industry is growing very fast across the world, employee attrition can become a problem. This case study discusses the techniques that were used to understand the root causes of employee stress, quantify it, devise solutions at a popular Indian hotel chain.

Does Your Organizational Culture Support Your Business Strategy?

JQP vol 37 issue 4 coverIn the January 2015 Journal for Quality and Participation, Dave Eaton and Gabriella Kilby argue that strategy only can be achieved when an organization’s culture is aligned so that people understand the required behaviors and act accordingly.

Read their open-access article (PDF) and browse more articles from the January 2015 issue on culture and strategy.  

Self-Assessment Tool

Culture Report Card cover imageTake this short self-assessment to receive a report card that gives you a clear view of your culture of quality across 10 essential themes, pinpoints areas of strengths and opportunities, and offers practical recommendations.

Culture of Quality: Accelerating Growth and Performance in the Enterprise

Culture of Quality white paper coverA global study by Forbes Insights and ASQ investigates how a more quality driven culture can accelerate business performance.
Download the whitepaper.

Create a Vibrant, Thriving Culture

Rivenburgh webcastIn this webcast from the Journal for Quality and Participation, Diana Rivenburgh, author of the best-selling book The New Corporate Facts of Life, shares the steps to creating an ethical, vibrant, collaborative culture that fosters high performance profitability.

Quality Culture and Organizational Performance

ASQ TV CultureASQ TV explores the ways that quality culture contributes to organizational performance.
Also in this episode, learn what quality leaders can do to take organizational culture into their own hands. 

Process Improvement Roadmap Using the Capability Maturity Model

PI and CMMIn a paper presented at the 2014 World Conference on Quality and Improvement, Grace L. Duffy identifies the basics of the Capability Maturity Model as a reflection of the culture of the organization. (Member access only.) 

Creating An Innovation Culture Webcast

Peter MerrillPeter Merrill walks through the complete innovation process, from concept to culture, and strategy to implementation (members only).

Establish an Environment Where Employees Live Quality

CS Division Webinar on Culture of QualityIn this Webinar from the Customer-Supplier Division, Jenn Callaway of CEB Quality discusses research findings on how leading organizations enable employees to "live" quality, rather than simply follow it.

View the webinar and download the presentation slides (PDF, members only). 

Creating a Quality Culture Webcast

Steve Gerhardt, a quality practitioner with 30+ years of experience in manufacturing and process improvement, shares how he led the transformation of Ford's Asia Pacific and Africa Operations into a culture of quality.



Case Studies and Benchmarking 

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Manager of Quality/Organizational Excellence (CMQ/OE)

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ASQ is a global community of people passionate about quality, who use the tools, their ideas and expertise to make our world work better. ASQ: The Global Voice of Quality.