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Pursuing Excellence in the Province of New Brunswick

Government Division News IconIn the Summer 2014 Government Division News, a member-benefit publication of the Government Division, Jane Washburn details how New Brunswick’s public service has undertaken a cultural change that has increased efficiency and accountability, improved services to the public, and streamlined administration.

Mastering Lean Six Sigma

P1541-MThis book develops a dynamic program to meet the requirements of a Master Black Belt (MBB) and covers the necessary skills for leading a company in a quality improvement initiative.

10-Year Quality Journey Leads to Baldrige Honor for School District

PSD Case Study 1 BaldrigeSee how the Pewaukee School District in Wisconsin has used the Baldrige framework and examiner feedback as it has embraced a systematic problem solving culture over the past ten years, resulting in innovative solutions for serving students, as well as a 2013 Baldrige Award. Read the case study.  

The Influence of Senior Leaders in Successful Change

JQP v37 i2Rick Maurer's article in the July 2014 issue of Journal for Quality and Participation discusses the findings of two surveys indicating that the direct presence of senior leaders can influence the effectiveness of change initiatives.

Simply Managing

P1540-MBased on observation of twenty-nine managers in settings ranging from a refugee camp to a symphony orchestra, this book explores the dynamics of the job of managing.

 

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Today's Quality Quote:

"We are what we repeatedly do. Excellence, then, is not an act, but a habit." - Aristotle

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Quality Classic

Accelerating Improvement

This article from the October 1991 issue of QP describes two techniques that can help solve problems and educate managers: the Seven Step Method and the Project Team Review Process. 

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