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Striking Pay Dirt

SSFMv15i3In this Six Sigma Forum Magazine article (open access), learn from author Rajeev Chadha on using kaizen to unearth the power of process orientation in complex mining operations. Subscribe to SSFM.

ASQ TV: Risk Management and FMEA

ASQ TVIn this ASQ TV episode, hear from Denise Robitaille on why the ISO 9001:2015 revision moved away from preventive action toward risk-based thinking, and learn how traditional preventive actions tools can satisfy the new requirements.

How to Audit ISO 9001:2015

H1505-MISO 9001:2015 includes many changes that not only affect the companies aiming to achieve certification to it, but also auditors. This book is the resource auditors need to fully understand ISO 9001:2015 and help them perform audits to it.

Process Management Approach Reduces Scrap, Saves Alcoa Millions

Alcoa CS Fig1A team at Alcoa Power and Propulsion sought to improve product quality, reduce waste and inefficiency, and cut costs. In this case study, the team developed and implemented a structured process management approach across the business unit.

ASQ World Conference Recaps

ASQ 70th Anniversary LogoThe ASQ World Conference on Quality and Improvement wrapped up this week after a successful event in Milwaukee, WI. Read about Day 1, Day 2, and Day 3 in these A View from the Q blog posts. Also, get ready for the 2017 WCQI in Charlotte, N.C.

Ask the Experts: Receiving a signed audit report post-audit

Is it acceptable for an auditor to submit an UNSIGNED audit report in Word version? Learn the answer and more in this Ask the Experts post.


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"The free, exploring mind of the individual human is the most valuable thing in the world." - John Steinbeck

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The ASQ Auditing Handbook, Fourth Edition (book)

- Fishbone (Ishikawa) Diagram (Learn About Quality)

Using Control Charts in a Healthcare Setting (case study)

ASQ/ANSI/ISO 9001:2015: Quality management systems - Requirements (standard)

Quality Classic

Socio-Technical Analysis as a Religion

This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.

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