The third largest school district in the United States, the Chicago Public Schools (CPS), manages more than $2 billion in annual contract obligations for services and supplies. Identifying a need to improve a procurement process that had long grown inefficient, CPS officials hired consultant George Chemers to support the implementation of the new vision for an efficient process. Through a number of workshops, Chemers helped staff identify opportunities to streamline the contract procurement process while also improving budget forecasting. The lean review cut the process in half while saving the school district millions of dollars. Read the online case study presentation or download Cutting Wasteful Steps, Improving Efficiency in Contract Procurement Process Saves Chicago Public Schools Millions (PDF).
The ASQ case study collection contains more than 1,700 examples of quality solutions to real-world problems.
Browse the collection, and learn how you can submit your own success story for publication.
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Learn how creative thinking can jump-start the quality process.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
In this Journal for Quality and Participation article (PDF, open access), author Marshall Goldsmith explains that while recognizing and resolving workplace obstacles that impede success are everyday considerations, so too are the hindrances associated with our personal practices. Click here to subscribe to JQP.
In the current newsletter, learn about a special award the division recently received, how to register for the upcoming Fall Technical Conference, and a call for nominations for elected positions.
Connectional Intelligence is the ability to combine knowledge, ambition, and human capital. Get Big Things Done explains how the world's movers and shakers use Connectional Intelligence to achieve goals.
In this Spring edition, learn the latest from ASQ Government Division Chair John Baranzelli, tales of recent public sector Baldrige Award recipients, how transparency can help governments continuously improve, and more.
This Journal for Quality Technology article, The Case Against Normal Plots of Effects (PDF, open access), discusses the ways in which normal or half-normal plots of the effects analyzed in an unreplicated experiment can be confusing and misleading. Click here to subscribe to JQT.
New from Quality Press, Integrated Management Systems (IMS) explains how instituting an IMS saves money, increases efficiency, and avoids process duplication when otherwise implementing ISO 9001, ISO 14001, or others as stand-alone systems.
As the ISO 9001 standard revision date approaches, sign up for Standards Connection, a new monthly ASQ e-newsletter providing revision updates, exclusive videos, and more. View the first edition and then click here to sign up for the newsletter.
In this Quality for Life video, ASQ member Ron Lear explains how his company helps organizations tackle complex problems using sophisticated quality methods.
"Truth is more important than the facts." - Frank Lloyd Wright
In this 1985 article from Quality Progress, Hitoshi Kume explains that, from a management perspective, quality economics is more important than quality cost.