A quality improvement project at Medcare Hospital in Dubai centered on unreported medication errors. A cross-functional team used the FOCUS-PDCA model to determine root causes and identify potential improvements. Upon implementing a variety of low-cost solutions, staff members felt more comfortable in reporting errors, thus providing valuable information for building safer systems. Read the online case study presentation or download Lack of Reported Medication Errors Spurs Hospital to Improve Data Focus, Patient Safety (PDF).
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Learn how the world's best teams work to improve quality.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
In Part 2 of this webcast series, Dr. Jack ReVelle explains consumer segmentation and what steps to take when applying Blitz QFD, a streamlined approach to quality function deployment. Click here to view Part 1.
This edition of Statistics Digest, a member-benefit publication of the ASQ Statistics Division, includes a mini-paper on "Predictive Analysis of System Capability," a feature on how "Paper Helicopters Demonstrate Advantages of Split-Plot Experimental Design," and more.
Keeping a team on track can be a challenge, especially if it's virtually-based. In this ASQ TV episode, learn about effective virtual teams, a tool for prioritizing team projects, and tips for keeping your project on track.
Innovation Never Stops discusses the relationship between innovation and quality, the need for innovation management, a management system approach to innovation, and risk management as it relates to innovation metrics.
In this ASQ case study, a cross-functional team at Medcare Hospital in Dubai used the FOCUS-PDCA model and other quality tools to determine root causes and ways to improve a lack of reported medication errors by employees. Click here to view the online presentation or download the entire article (PDF).
In this Quality for Life video, ASQ member Daro Mott shares how quality helped city leaders in Louisville implement process improvement and lean methodologies.
"You can blame Murphy’s Law but zero defects (ZD) is the only acceptable solution!" - Paul Tang, quality and project manager
Originally published in 1950, this military standard covers "the inspection of gages, special tools, and measuring devices." It was canceled in 1996 but is still available through Quick Search, a public website focusing on documents published as part of the Defense Standardization Program (DSP).