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The Customer-Driven Organization: Employing the Kano Model

P1578-MMerely meeting customer needs is no longer enough for today’s organizations. The Customer-Driven Organization book explains how to establish a value proposition for your organization and how and when to provide "delightful" service.

The Uncertainty of Storm Season Changes

TechnometricsIn oceanography, there is interest in determining storm season changes including the number and location of them. This Technometrics article (open access) proposes a framework to quantify the uncertainty of autocovariance changepoints in time series motivated by this oceanographic application.

Gift of Knowledge Transfer Leveraging Technology

Manu Vora Q4LIn this Quality for Life video, ASQ member Manu Vora discusses how technology like Google Hangouts and webinars can be used to transfer quality knowledge throughout the world.

Continuity: Summer 2015

In this Continuity, the ASQ Electronics and Communications Division newsletter, Chair Marion Bize breaks down the happenings from ASQ's World Conference on Quality and Improvement, recipients of the 2015 division scholarship are announced, and much more.

QMJ: Why and How TQM Leads to Performance Improvements

QMJv22i3Evidence shows that total quality management (TQM) improves organizational performance, but researchers disagree on why and how such improvements occur and on who really benefits. This Quality Management Journal paper (open access) tests hypotheses relating to TQM adoption and the path from wealth creation to wealth appropriation. Subscribe to QMJ.

Making the Case for Change

P1577-MThis book provides the information required to make better business case decisions. Making the Case for Change can be used throughout the life cycle of the project to gain a better understanding of developing a business case.

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Military Standard: Gage Inspection (MIL-STD-120)

Originally published in 1950, this military standard covers "the inspection of gages, special tools, and measuring devices." It was canceled in 1996 but is still available through Quick Search, a public website focusing on documents published as part of the Defense Standardization Program (DSP).

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