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Social Responsibility and Performance Excellence

JQP volume 37 issue 1 coverIn the April 2014 Journal for Quality and Participation, Kay Kendall explores how the Baldrige Criteria for Performance Excellence provide a widely accepted perspective on addressing societal responsibility.

Read the open-access article and browse more content from this issue on the importance of integrating social responsibility with performance excellence.  

Value Stream Mapping

P1531-MThis guide presents a practical way to understand how work gets done—in any environment—and how to design improved work systems.

A Brief History of Auditing

The spring 2014 issue of The Audit Report, an Audit Division member-benefit publication, features part one in a series of articles by ASQ Fellow Dennis Arter on the history of auditing.

Management Eras Audit ReportEmphasizing the value that audits add for organizations and society, Arter explores audits in the context of different eras of organization management.       

Estimating the Change Point of Correlated Poisson Count Processes

QE Vol 22 No 3An article in the April 2014 Quality Engineering proposes an approach to detect the change in the parameters of correlated Poisson count processes as well as to estimate their change points.

Clean Approach Saves Pharmaceutical Manufacturer Time, Money

Mallinckrodt Facility ImageA Mallinckrodt Pharmaceuticals Lean Six Sigma project team used quality tools to create a new equipment cleaning procedure, reducing cleaning time and resulting in significant annual cost savings.

Read the case study.

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Today's Quality Quote:

"If change is to occur, it must come about through hard work within the organization itself." - Gordon Lippitt

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Quality Classic

Peer Assessments

At the 19th Annual Spring Conference of the Association for Quality and Participation, Tami Vickery and Mark Warner demonstrated the benefits of a structured approach to peer assessments and shared sample tools and worksheets for implementation. 

More Quality Classics


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