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Using DMAIC to Improve Nursing Shift-Change Assignments

Nurse Shift CS Img2In this case study, nursing department leaders sought to improve efficiency of a hospital staff’s shift change assignments. Using DMAIC and other quality tools, team members improved the sigma level from 0.7 to 3.3.

ASQ TV: Lean Risk Management

ASQ TVLance Coleman, senior quality engineer at The Tech Group, was approached with figuring how his the company's lean program would work within ISO 9001:2015. In this ASQ TV episode Coleman discusses how this brought him to what he calls lean risk management.

The Probability Handbook

H1499-MThe Probability Workbook is written for quality practitioners who are performing statistical and probability analyses at work, and for those seeking to learn probability concepts for the CQE, reliability engineer, or several Six Sigma-related exams.

The Audit Report - Winter 2016

In the latest edition of The Audit Report, published by the ASQ Audit Division, Exemplar Global shares latest survey findings at ASQ Audit Conference, and other topics include risk management in audit planning, auditing automated processes, transitioning to ISO 9001:2015, and more.

Quality and the World of Agile and Lean Product Development - Part 2

In this second part of a two-part webcast series, Scrum Master Russell Pannone further dives into agile and lean product development (with scrum). Also, view Part One.

The Partnership News - Winter 2016

The Partnership News logoIn the latest The Partnership News, a newsletter from the ASQ Customer-Supplier Division, contributors challenge readers to examine their relationships with suppliers, their customers, and more.


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"It is the first duty of a hypothesis to be intelligible." - Thomas Huxley

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ISO 9001:2015 Internal Audits Made Easy, Fourth Edition (book)

ASQ/ANSI/ISO 9001:2015: QMS - Requirements (standard)

Using DMAIC to Improve Nursing Shift-Change Assignments (case study)

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Quality Classic

Socio-Technical Analysis as a Religion

This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.

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