In this case study involving an anonymous hospital, nursing department leaders sought to improve efficiency of their staff’s shift change assignments. Upon value stream mapping the process, team members identified the shift nursing report took 43 minutes on average to complete. Using DMAIC and other quality tools, team members improved the process’ sigma level from 0.7 to 3.3. Read the online case study presentation or download Using DMAIC to Improve Nursing Shift-Change Assignments (PDF).
John Goodman, author of Customer Experience 3.0, defines customer experience (CE) and how it differs from customer relationship management (CRM) and customer service. He also shares four strategies for enhancing the bottom line with CE.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
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In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
In this case study, nursing department leaders sought to improve efficiency of a hospital staff’s shift change assignments. Using DMAIC and other quality tools, team members improved the sigma level from 0.7 to 3.3.
Lance Coleman, senior quality engineer at The Tech Group, was approached with figuring how his the company's lean program would work within ISO 9001:2015. In this ASQ TV episode Coleman discusses how this brought him to what he calls lean risk management.
The Probability Workbook is written for quality practitioners who are performing statistical and probability analyses at work, and for those seeking to learn probability concepts for the CQE, reliability engineer, or several Six Sigma-related exams.
In the latest edition of The Audit Report, published by the ASQ Audit Division, Exemplar Global shares latest survey findings at ASQ Audit Conference, and other topics include risk management in audit planning, auditing automated processes, transitioning to ISO 9001:2015, and more.
"It is the first duty of a hypothesis to be intelligible." - Thomas Huxley
- ASQ/ANSI/ISO 9001:2015: QMS - Requirements (standard)
- Using DMAIC to Improve Nursing Shift-Change Assignments (case study)
- Quality tools (search term)
This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.