After its flagship hospital received a Baldrige Award in 2006, North Mississippi Health Services deployed the Baldrige Criteria across the rest of the organization. Focusing on its five critical success factors, the system received the Baldrige in 2012.
Read the first of a series of three reports providing data on quality operations and their impact on organizations worldwide. Learn about trends and review benchmark data to compare your organization to the current state of quality.
This episode explores key supply chain elements and preventing a breakdown. Also learn about the SIPOC diagram and how using ISO 9001 can create a reliable supply chain.
In the final segment of a three-part series, learn how you can use the Team Excellence framework to enhance success rates with team-based improvement projects. Also see part 1 and part 2, and find more webcasts on topics including quality tools, quality culture, and change management.
After its flagship hospital received a Baldrige Award in 2006, North Mississippi Health Services deployed the Criteria for Performance Excellence across the rest of the organization. Focusing on its five critical success factors, the system received the Baldrige in 2012. Read the case study.
A case study in the May 2013 Six Sigma Forum Magazine shows how a global gases and engineering organization applied lean and Sigma at its facilities, increasing productivity by up to 48% and decreasing production costs by as much as 35%, depending on the site.
This book is filled with articles, papers, and lectures that focus on W. Edwards Deming’s overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well.
A mini-paper from the May 2013 Statistics Division Newsletter presents a case study in which design of experiments contributed to the improvement of online marketing. Experimentation identified a combination of settings expected to optimize click rate, with a projected recovery of $185,000 in lost opportunity the first year.
The Statistics Division Newsletter and mini-papers are member-benefit publications of the Statistics Division.
The recently updated guidelines place additional focus on establishing quality objectives, increase the scope of document control, and stress continual improvement.
Ten years ago the first edition of Permission to Forget was published, and now this landmark anniversary edition is available. The book describes 10 decades of wasteful practices buried deep within U.S. schools.
"Mediocrity knows nothing higher than itself, but talent instantly recognizes genius." - Sir Arthur Conan Doyle
At the 1992 Annual Quality Congress, Hollis R. Lipscomb and John R. Lipscomb presented the "Customer Satisfaction Determination Model" as a departure from the traditional complaint-driven approach to understanding customer satisfaction. Read about their blueprint for developing a continuous improvement strategy to determine and drive customer satisfaction.