SeaDek used supply chain techniques and Six Sigma to reduce major inventory stockouts in 2015. Inventory control tools were applied using DMAIC methodology. The company went from 14 major stockouts in 2014 to one stockout in 2015, resulting in a materials cost savings of more than $250,000 and improving on-time delivery from 44 percent the previous year to 95 percent in 2015. Read the online case study presentation or download Supply Chain Techniques Applied to Six Sigma Saves SeaDek Marine Products $250,000 (PDF).
Author Janet B. Smith introduces the art of integrating various systems and auditing, in order to position internal auditing as a feedback mechanism not only for compliance verification, but also for the measurement and enhancement of a system’s effectiveness.
ASQ webcasts feature authors, editors, speakers, and other subject matter experts delivering recorded presentations to share their knowledge, experiences, and lessons learned. Browse the collection.
Change management experts discuss key steps to consider when approaching employees with change and helping them through the process. Learn about the carrot-and-stick technique—which can be used to motivate employees—and a tool that can make meetings more efficient and keep change management plans on track.
In 2013, ASQ unveiled groundbreaking research that creates a baseline of fundamental quality and continuous improvement practices around the world. Read more about the project and download the research reports.
Learn how to implement a strategic knowledge management (KM) program in your business and get results. Ideas shared in this book are relevant to any business—manufacturing or service, and also in education, not-for-profit, government, and other types of organizations.
Tanweer Imam, a quality professional, lost his vision but didn’t lose his way. By applying new methods, he was able to refocus and reach his goals. Read his inspirational story in October's Quality Progress.
Ryan Suydam, co-founder of Client Savvy, explains how to effectively capture and translate customer feedback to make real positive changes to your organization's products and services.
In this new roundtable, our Influential Voices bloggers address the question of how employers can encourage innovation from their quality and continuous improvement teams.
This is the first book to address the ISO 31000 risk management standard in terms of ISO Risk Based Thinking; risk based, problem solving; risk based, decision making; and Enterprise Risk Management.
Jay Arthur, CEO of KnowWare International, shows you how to combine two important activities – data collection and spreadsheet creation – into profitable business practice. View this episode.
In the October Issue of Quality Progress, author Peter Sherman shares a three-step approach you can use to master the elevator speech and leave people eager to hear more.
"The biggest challenge in maintaining a quality management system is ensuring consistency in established practice, in a consistently changing business environment." - Sng Yang Seng, senior manager, quality assurance, LSG ST Electronics
- Standardized Work with TWI (book)
- Fishbone (Ishikawa) Diagram (Learn About Quality)
- YMCA Upgrades Day Camps Using Six Sigma (case study)
- An Introduction to the PDCA Cycle (webcast)
This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.