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The Strategic Knowledge Management Handbook

H1488-MLearn how to implement a strategic knowledge management (KM) program in your business and get results. Ideas shared in this book are relevant to any business—manufacturing or service, and also in education, not-for-profit, government, and other types of organizations.

Refocusing Your Goals

QP: 10th month 2016 CoverTanweer Imam, a quality professional, lost his vision but didn’t lose his way. By applying new methods, he was able to refocus and reach his goals. Read his inspirational story in October's Quality Progress.

Webcast: The Client Experience Matters

Ryan Suydam, co-founder of Client Savvy, explains how to effectively capture and translate customer feedback to make real positive changes to your organization's products and services. 

October Roundtable: Inviting Innovation 

In this new roundtable, our Influential Voices bloggers address the question of how employers can encourage innovation from their quality and continuous improvement teams.

ISO 31000: Enterprise Risk Management

P1606-MThis is the first book to address the ISO 31000 risk management standard in terms of ISO Risk Based Thinking; risk based, problem solving; risk based, decision making; and Enterprise Risk Management. 

Turning Data into Dollars with Excel  

ASQ TVJay Arthur, CEO of KnowWare International, shows you how to combine two important activities – data collection and spreadsheet creation – into profitable business practice. View this episode.

Networking in 20 Seconds 

QP COVER OCTOBER 2016In the October Issue of Quality Progress, author Peter Sherman shares a three-step approach you can use to master the elevator speech and leave people eager to hear more. 

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Today's Quality Quote:

"The biggest challenge in maintaining a quality management system is ensuring consistency in established practice, in a consistently changing business environment." - Sng Yang Seng, senior manager, quality assurance, LSG ST Electronics

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Quality Classic

Socio-Technical Analysis as a Religion

This 1992 article from the Journal for Quality and Participation explores the beliefs and values of socio-technical systems (STS) and self-managing teams.

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