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Editor's Picks

2014 Best Paper Announcement:
"Quality Comes Alive"

QAHE V4i1Quality Approaches in Higher Education has selected a case study in healthcare education as the recipient of its best paper award for 2014.

The open-access paper (PDF) by Rosa K. Hand, Mary A. Dolansky, E. Erin Hanahan, Vinothini M. Sundaram, and Nancy Tinsley presents a model for academic and clinical faculty to partner and teach quality improvement to interdisciplinary teams.

ISO 17258:2015: Statistical methods - Six Sigma - Basic criteria underlying benchmarking for Six Sigma

e-standard iconISO 17258:2015 describes a methodology for establishing the level of quality, performance, and productivity of processes, products, and services according to Six Sigma principles.

Beyond Heroes

P1560-MThis book explains how the ThedaCare Health System, based in northeast Wisconsin, transformed its culture by redesigning its system of daily management.

Does Your Organizational Culture Support Your Business Strategy?

JQP vol 37 issue 4 coverIn the January 2015 Journal for Quality and Participation, Dave Eaton and Gabriella Kilby argue that strategy only can be achieved when an organization’s culture is aligned so that people understand the required behaviors and act accordingly.

Read their open-access article (PDF) and browse more articles from the January 2015 issue on culture and strategy.  

Lean Healthcare Deployment and Sustainability

P1559-MThis book provides an organizational infrastructure and systematic approach for transforming a healthcare system into a lean enterprise and lays out a road map that describes the processes and tools required for implementation.

2015-2016 Baldrige Excellence Framework

T1541-KCThe 2015-2016 Baldrige Excellence Framework includes the Criteria for Performance Excellence and features a renewed focus on managing all the components of your organization as a unified whole; managing change; and dealing with data analytics, data integrity, and cybersecurity. 

Three versions are available: 

See more resources related to the Baldrige Performance Excellence Program.

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Quality Classic

Business Management and Quality Cost: The Japanese View (PDF)

In this 1985 article from Quality Progress, Hitoshi Kume explains that, from a management perspective, quality economics is more important than quality cost.

More Quality Classics


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