ISO 9001: Could It Be Better?

Abstract:Many well-intentioned people are using ISO 9001 to control and improve quality, but much of the standard should be disregarded. ISO 9001's unnecessary costs affect companies, their employees and customers, as well as society in general which depends heavily on the quality of products and services. Despite its definite benefits, the standard's main flaw is its reliance on third-party audits that waste a company's resources. Much of ISO 9001's requirements do not contribute directly to controlling or improving quality, resulting in overwhelming overhead burden. Guidelines are provided to help in determining ISO 9001 needs to be ignored or improved. While some of the standard's requirements can be used as recommendations or notes about what should be included in a quality system, there are better ways to control and improve …

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