Look for Trouble

Abstract: Organizational excellence depends on people, but human error remains a persistent problem. Most of what people do throughout the day follows a pattern of recognition, selection, and action, with very little conscious thought, leaving the mind free for more meaning…

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This is a good article. Safety is no accident. We really need to take care of our people, coupled with paying attention to the right quality processes, standards and customer satisfaction.
--BUDS M. FERNANDO, 09-08-2011

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