Column: One Good Idea: Listen to the workers

Abstract:[Abstract from article]

All too often, managers get so caught up in their day-to-day activities that they fail to listen to the workers. This can result in missing the bottom-line successes that TQM offers. These case studies, one occurring within a TQM environment and one taking place outside such an environment, illustrate how listening to workers can result in big TQM payback …

Access this article
Other ways to access this article

Social Bookmarking

Digg, delicious, NewsVine, Furl, Google, StumbleUpon, BlogMarks, Facebook

Average Rating


Out of 0 Ratings
Rate this article

Add Comments

View comments
Comments FAQ

Follow QP
Facebook Twitter Linkedin

Featured advertisers