Column: Emerging Sectors: "You Just Print Checks, Right?"
Abstract:[Abstract partially from article]
Dominion Systems, with 20 employees, is currently the largest local payroll processor in Western Michigan, handling payroll for nearly 400 different companies. But the challenge was that Dominion was growing at a very steady rate and needed to do something to ensure the integrity of its product. Instituting a Quality Department was only the first step. The author addresses three myths about ISO 9000 in describing the company's implementation …