Column: Standards Outlook: The Big Picture: A Context for ISO 9001 and ISO 9004

Abstract:[Abstract from article]

This is part four of a series of articles on the year 2000 revision of the ISO 9000 series. The first three articles explained changes in requirements, format, presentation, and terminology and in the processes and approaches used for developing the revisions. This article will elaborate on the bigger picture: the major driving force for the change and the corresponding …

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