This investigation would examine the impact on SLA’s as operational efficiencies and staffing levels change. The benefit to the audience is an opportunity to see how to model and simulate a real-life process for customer reported problems, and how changes in staffing or targeted improvements can impact the overall end-to-end cycle times for product and non-product change problems.
WEB-BASED |
#WS81308 - Archived Version ![]() |
Length: 60 minutes |
CEUs and ASQ RUs: None |
Seminar Fee: FREE |
Presenter
John Kendrick, Management Consultant/Certified Six Sigma Master Black Belt
Sponsored by
The Service Quality Division