Management of the Process for Customer Reported Software Problems
This investigation would examine the impact on SLA’s as operational efficiencies and staffing levels change. The benefit to the audience is an opportunity to see how to model and simulate a real-life process for customer reported problems, and how changes in staffing or targeted improvements can impact the overall end-to-end cycle times for product and non-product change problems.
| WEB-BASED |
#WS81308 - Archived Version 
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| Length: 60 minutes |
| CEUs and ASQ RUs: None |
| Seminar Fee: FREE |
Presenter
John Kendrick, Management Consultant/Certified Six Sigma Master Black Belt
Sponsored by
The Service Quality Division
U.S./Canada