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Six Sigma Yellow Belt-Services Version

Format Web-based

Anyone seeking Yellow Belt training, or companies who have embarked upon deployment of Six Sigma.

This course is designed to provide a broad understanding of the Six Sigma improvement methodology, concepts, and language, along with a complete toolbox of basic process improvement methods applied within a Six Sigma framework, including basic Statistical Process Control Charts. The course is targeted at a wide audience of Six Sigma team members who need familiarity with the overall process and the basic process improvement tools. The Define-Measure-Analyze-Improve-Control methodology is presented with case studies and examples drawn from service and business process applications. This version of the Six Sigma Yellow Belt course is a 'transactional services' version, which focuses the DMAIC approach to process improvement on transactional processes typically found in service-oriented industries, including insurance, healthcare, mortgage lending, and banking, to name a few, or administrative functions common to corporate operations. This service-oriented content supplements the standard Six Sigma Yellow Belt course content so that the this version of the Yellow Belt course delivers the same body of knowledge as the standard version, but provides a transactional context for the instruction. The integration of Lean Manufacturing and Six Sigma is also addressed. Because it's designed with a heavy practice orientation, as much as a third of your time will be spent working through interactive practice exercises and online assessments. You will have 90 days to access this course.

Course Data

  • CEU Hours: 0
  • Length: 27 Hours
  • ASQ RU: 2.7
  • Provider: Moresteam
Course Overview

Learning Objectives:

  • Understand the benefits and implications of a Six Sigma program, and relate Six Sigma concepts to the overall business mission and objectives.
  • Communicate using Six Sigma concepts and language.
  • Think about your organization as a collection of processes, with inputs that determine the output.
  • Use the concept of a Sigma Level to evaluate the capability of a process or organization.
  • Recognize the five-step D-M-A-I-C model used to improve processes.
  • Recognize the organizational factors that are necessary groundwork for a successful Six Sigma program.
  • Apply the following basic process improvement tools within the Six Sigma DMAIC improvement model: project charter, process map, thought process map, affinity diagram, CTQC tree diagram, Pareto chart, trend chart, XmR control chart, histogram, fishbone diagram, 5-why analysis, scatter plots, FMEA, benchmarking, brainstorming, error-proofing, corrective action matrix, documented process changes, and control plan.
System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements

  • Computer – PC or Macintosh
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Web-based

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

SSYBS01MS Self-Paced English 365 Days List: $695 Member: $595



ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session