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Root Cause Analysis 2 Day

Course ID RCA2D
Format Face-to-Face

Don’t put a bandage on a problem; fix the issue permanently. Root cause is the fundamental, underlying reason for a problem. This course allows you to identify the cause of a problem, solve it, and prevent it from occurring again. This saves your organization time, money, and resources.


This course will enable participants to understand root cause analysis as a procedure for ascertaining and analyzing the causes of problems in an effort to determine what can be done to solve or prevent them. Consisting of lectures, practice, and role-playing, this course is designed to provide attendees with an in-depth understanding of how to analyze a system to identify the root causes of problems.

Course Data

  • CEU Hours: 0
  • Length: 15 Hours
  • ASQ RU: 1.5
  • Audience: Professional, Practitioner
  • Provider: ASQ
Course Overview

Learning Objectives:

  • Enhance problem solving effectiveness by providing a model for more deeply analyzing problem situations.
  • Clarify the difference between analytical and creative thinking, and when each is most useful.
  • Promote the ability to provide problem-solving support in situations where one is not an expert in the process or technology involved.
  • Expand the range of tools available for analysis of problem situations.

Who Should Attend:

Quality, safety, risk, and reliability managers, process engineers, technicians, operations supervisors and personnel, process owners, occurrence investigators, analysts, maintenance directors, reliability professionals, and anyone who wants to improve their ability to solve recurring problems should attend this training. Manufacturing markets include core manufacturing markets in machinery and computer equipment, chemical and allied products, fabricated metals, electronics, transportation, and measurement/controlling industries. Service markets that could effectively leverage this course would include consulting/business services, financial services, wholesale/retail, transportation, utilities, and government.
Outline

Session 1:

MODELS AND COMPONENTS OF RCA
  • Correction versus corrective action
  • Separating problem diagnosis versus solution identification and implementation
  • Use of risk assessment within corrective action process
STEP 1 – PROBLEM DEFINITION
  • How to ensure that the right problem is being worked on
  • Tools and filters for priority setting
  • Developing a clear and sufficient problem statement (includes practice)
STEP 2 – UNDERSTANDING THE PROCESS
  • How every problem is a process failure
  • How a SIPOC diagram can set boundaries and define interrelationships
  • Using flowcharts to drill down into the right part of the process (includes practice)
STEP 3 – IDENTIFYING POSSIBLE CAUSES
  • Five ways to identify possible causes
  • Three options for selecting or eliminating causes
  • Logic trees as a cause and effect diagram on steroids (includes practice):
STEP 4 – DATA COLLECTION
  • Causal search techniques
  • The power of variable versus attribute data
  • Check sheets, graphs, diagrams and tables for data collection
  • Interviews observation for less precise data
STEP 5 – DATA ANALYSIS
  • Tools for numeric data analysis (run charts, histograms, pareto diagram, dot plot)
  • Tools for analyzing multiple factors simultaneously (pivot tables, multi-vari charts, Is/Is-Not table)
  • Logical methods of data analysis (thought experiments, change/difference analysis
BETWEEN SESSION CASE STUDY
  • Develop a diagnostic plan for a small but critical problem

Session 2:

CASE STUDY REVIEW
  • Review plans and key learning points
HUMAN ERROR AND INCIDENT/ACCIDENT ANALYSIS
  • Causes of and solutions for human error
  • How incident/accident analysis differs
THE REST OF THE PROBLEM-SOLVING PROCESS

STEPS 6 & 7 - Identifying and selecting solutions
  • Six methods for identifying solutions
  • Simple and complex solution selection methods
STEPS 8, 9 & 10 - Implementation, follow-up, and standardization
  • Some models for understanding resistance and planning change
  • Multiple aspects of follow-up
  • Spreading and sustaining results
CAPSTONE CASE STUDY

Details

Format

This two-day, face-to-face course provides an interactive learning design and a high level of support from an instructor in using specific tools to determine root cause and identify solutions.

Materials

Digital course content and Root Cause Analysis: The Core of Problem Solving and Corrective Action handbook are included in the purchase price of the course. 
Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Face-to-Face

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

November 07, 2022 - November 08, 2022 Tucson ILT0991 AZ US Douglas C. Wood CMQ/OE, CQA, CQE, CSSBB English Early Bird Ends October 02, 2022 List: $869.00     Member: $789.00 Regular List: $999     Member: $899
Monday-Tuesday: 8:00 am - 5:00 pm

 

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