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Root Cause Analysis: Solve Problems by Eliminating Causes

Format E-Learning

Anyone interested in solving problems by identifying and fixing their root causes.

A proven 10-point methodology that starts by defining a problem and takes you step-by-step to implementing system-wide solutions. Root cause analysis works because it eliminates your problem before it can occur.
The course includes a step-by-step project that is fun and productive and results in tangible deliverables. The class is based on the very successful instructor-led class, titled Root Cause Analysis, utilizing the material and expertise of Duke Okes, a renowned knowledge architect and member of ASQ's faculty.
The course consists of a series of lessons, illustrations, diagrams, examples, supplemental handout information, forms, interactive exercises, and quizzes. The handy Desk Reference and QualityWBT Glossary are included in the class. It will take you about 12 hours to complete the training.

Access to this course is for 180 days from the date of purchase. Any assignment that is failed and retaken will incur a remarking fee.

Course Data

  • CEU Hours: 1.2
  • Length: 12 Hours
  • ASQ RU: 1.2
  • Audience: Practitioner
  • Provider: Quality WBT
Course Overview

Learning Objectives:

  • You'll learn about several organization based tools that you can use to analyze systems in order to identify the root causes of problems.
  1. Introduction
    1. Models
    2. Components
  2. Define the Problem
    1. Which Problem
    2. Scope of Problem
    3. Problem Statement
  3. Understand the Process
    1. Set Boundaries
    2. Flowcharting Steps Between Boundaries
  4. Identifying Possible Causes
    1. Flowchart, Logic Tree Approaches
    2. Brainstorming
    3. Application of Techniques
  5. Data Collection
    1. Identify Most Likely Causes
    2. Using Analysis Tools
    3. Technical vs Organizational Problems
  6. Analyze Data
    1. Discrete Data/Soft Data
    2. Technical vs Organizational
    3. Statistical Tools
  7. Testing Cause and Effect Relationships
    1. Supplemental Information
    2. Identify Possible Causes
    3. RCA Process
  8. Coming up with Solutions
    1. Physical Causes
    2. Root (System) Causes
  9. Implementation and Follow-up
    1. Implement the Solutions
    2. Evaluate the Effects
    3. Standardize the Process
  10. Summary
System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements (impacts all ASQ-owned eLearning)


  • PC, Mac, or mobile device
  • Audio speakers or headset
  • High-speed internet connection

Browsers for ASQ Courses

You can view courses on any devices that support these browsers. This includes mobile devices such as iPhones, iPads, and Android-enabled phones and tablets.

  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Required Browser Settings for Viewing Courses

  • JavaScript must be enabled for published courses to work.
  • Font downloads must be enabled to see the correct fonts and characters.
  • When using Internet Explorer, turn off Compatibility View for sites where courses are hosted.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: E-Learning

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

RCAQWBT Self-Paced English 180 Days List: $329 Member: $296
Employees in training meeting stock photo



ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session