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Quality Tools

Course ID QT01LF
Format Web-based

This program is intended for team members or individuals who need to identify and analyze challenges within their organization.

Participants become acquainted with a simple quality model - Deming's Shewhart Cycle - and then learn about tools to identify issues and to analyze problems.
The quality tools included are brainstorming, nominal group techniques, flow-charting, affinity diagrams, cause and effect diagrams, force field analysis, dot plots, tree diagrams, Pareto diagrams, scatter diagrams and prioritization matrices. Participants learn the definition for each tool, when to use it, how to use it, and specific guidelines and tips for applying these powerful, yet simple, quality tools.
This course includes interactive exercises, quizzes, Excel templates, a final exam, and a certificate of completion. Participants receive a downloadable workbook containing team building exercises, forms for team charters and responsibility matrices

Course Data

  • CEU Hours: 0.5
  • Length: 5 Hours
  • ASQ RU: 0.5
  • Provider: LearnFirm
Course Overview

Learning Objectives:

  • Describe the components in the Shewhart Cycle
  • Identify the different types of teams in an organization
  • Summarize which tools identify issues
  • Recognize the tools that analyze problems
  • Use quality tools to solve problems
  • Analyze scenarios and determine correct applications for each quality tool
  • Evaluate a situation and decide which quality tools are most appropriate to use
  1. Introduction to Quality Tools
    1. Define quality
    2. Understand why continuous improvement cannot happen without quality tools
    3. Identify the stages of the Shewhart Model
    4. Define each stage in Deming’s PDSA model
    5. Know the basic components of organizational change
    6. Identify the components of an effective team
  2. All the Tools
    1. Understand the importance of data in creating continuous improvement
    2. Identify tools that generate data
    3. Recognize tools that both generate and analyze data
    4. Know the tools that analyze data
  3. Brainstorming
    1. Know the reasons for brainstorming
    2. Understand when to use brainstorming
    3. Know the steps involved in three different types of brainstorming
    4. Understand the guidelines for conducting a brainstorming session
  4. Flow Charting
    1. Define flow charting
    2. Understand when to use a flow chart
    3. State the different uses for flow charting
    4. Identify the symbols used in flow charting
    5. Describe the guidelines for flow charting
  5. Affinity Diagrams
    1. Define affinity diagrams
    2. Identify when to use an affinity diagram
    3. State the steps for affinitizing information
    4. Describe the critical guidelines for using an affinity diagram
  6. Cause and Effect Diagrams
    1. Define a cause and effect diagram
    2. Understand when to use a cause and effect diagram
    3. Define the steps in creating a cause and effect diagram
    4. Identify guidelines for using a cause and effect diagram
  7. Force Field Analysis
    1. Understand all the components in a force field analysis
    2. Determine when to utilize force field analysis
    3. Identify the tools used in conjunction with a force field analysis
    4. Recall the steps in conducting a force field analysis
  8. Tree Diagrams
    1. Identify the meaning for a tree diagram
    2. Understand when to use a tree diagram
    3. Identify the steps needed to create a tree diagram
    4. Recognize critical guidelines needed for creating a tree diagram
  9. Prioritization Matrices
    1. Know the definition of a prioritization matrix
    2. Identify when to use a prioritization matrix
    3. Describe the meaning of a data set
    4. Know how to construct a prioritization matrix
    5. Define the guidelines for using a prioritization matrix
  10. Dot Plots
    1. Understand the definition of a dot plot
    2. Know when to use a dot plot
    3. Understand the steps in creating a dot plot
    4. Identify the guidelines in creating a dot plot
  11. Pareto Diagrams
    1. Know the definition of a Pareto diagram
    2. Identify when to use a Pareto diagram
    3. Recognize the steps in creating a Pareto diagram
    4. Understand the guidelines for creating a Pareto diagram
  12. Scatter Diagrams
    1. Understand the definition for a scatter diagram
    2. Know when to use a scatter diagram
    3. Differentiate between negative and positive correlations
    4. Identify the steps for creating a scatter diagram
    5. Understand the guidelines for using a scatter diagram
  13. Nominal Group Techniques
    1. Explain the meaning of the term nominal group technique
    2. Know when to use nominal group techniques
    3. Outline the purpose of using nominal group techniques
    4. Describe the order of steps in a nominal group exercise
    5. State the guidelines for conducting a successful team session using nominal group techniques
  14. Scenario Analysis
    1. Apply all of the tools in different scenarios
System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements

  • Computer – PC or Macintosh
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Web-based

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

QT01LF Self-Paced English 90 Days List: $299 Member: $279



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