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Quality 101: Certified Quality Improvement Associate Certification Preparation

Course ID SPCQIA2014ASQ
Format Web-based

ASQ’s Quality 101: Certified Quality Improvement Associate Certification Preparation online course is designed as an introduction to quality concepts and as an aid in preparing for the CQIA certification exam.


Defining quality can be a challenge because it means different things to different people. It could mean meeting or exceeding the needs of customers or it could mean products being free from defects. Perhaps it’s the excellent customer service you receive from an organization or the efficient processes used to provide a product or service.

Quality 101 introduces quality concepts to help you understand what quality means and how it is used every day. It is a fully narrated online course with examples gathered from a variety of industries.

The course outline follows the Certified Quality Improvement Associate (CQIA) body of knowledge (BoK) and explores the history and evolution of quality, quality tools, working with teams, assessing customer-supplier relationships, and more.

An eBook copy of the Certified Quality Improvement Associate Handbook is included in the course resources to aid in your learning.

If you’re planning on taking the CQIA exam, this course will help you check your understanding of the items in the CQIA BoK through the use of questions with feedback and interactive activities knowledge checks and tests built with exam-style, multiple-choice questions.

Please note that the questions in this product are not actual ASQ exam questions.

Course Data

  • CEU Hours: 0.9
  • Length: 0 Hours
  • ASQ RU: 0.9
  • Audience: New to Quality
  • Provider: ASQ - Online
Course Overview

Learning Objectives:

  • Learn about the history of Quality
  • Learn how Quality benefits people and organizations
  • Learn about tools that can help solve problems and improve processes
Outline
  • Welcome
  • Introduction: A Jumpstart into Quality
  • Pre-Test
  1. Quality Concepts
    1. Terms, concepts, and principles
    2. Benefits of quality
    3. Quality philosophies
  2. Team Basics
    1. Team organization
    2. Roles and responsibilities
    3. Team formation and group dynamics
  3. Continuous Improvement Techniques
    1. Continuous improvement
    2. Process improvement
    3. Quality improvement tools
  4. Customer-Supplier Relations
    1. Internal and external customers and suppliers
    2. Customer satisfaction
    3. Supplier management
  • Post-Test
Details

Format

This is a self-paced course that can be started at any time.

Course Requirements

  • Flash Version
    • Flash Player 10 or later http://www.adobe.com/go/getflash, and one of the following browsers:
      • Windows: Internet Explorer 6 and later, Firefox 1.x and later, Safari 3 and later, Google Chrome, Opera 9.5 and later
      • Mac: Safari 3 and later, Firefox 1.x and later, Google Chrome
      • Linux: Firefox 1.x and later
System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements

  • Computer – PC or Macintosh
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Web-based

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

SPCQIA2014ASQ Self-Paced English 365 Days List: $349 Member: $299

GROUP TRAINING


ON-SITE TRAINING FOR YOUR ORGANIZATION.


ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session