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Training

Introduction to Six Sigma – Services Version

Course ID ISSS01MS
Format E-Learning

Individuals seeking training, as well as companies embarked upon deployment of Six Sigma.


This course is designed as an introduction to Six Sigma concepts and methodologies. It is an overview course designed to provide a broad understanding of Six Sigma improvement methodologies, concepts, and language. The Define-Measure-Analyze-Improve-Control ('DMAIC') methodology is presented with case studies and practice exercises. This version of the Introductory course is a 'transactional services' version, which focuses the DMAIC approach to process improvement on transactional processes typically found in service-oriented industries, including insurance, healthcare, mortgage lending, and banking, to name a few, or administrative functions common to corporate operations. With a heavy practice orientation, as much as a third of your time will be spent working through interactive practice exercises and online assessments.
You will have 60 days to complete this course.

Course Data

  • CEU Hours: 0
  • Length: 3.65 Hours
  • ASQ RU: 0.3
  • Provider: Moresteam
Course Overview

Learning Objectives:

  • Understand the benefits and implications of a Six Sigma program, and relate Six Sigma concepts to the overall business mission and objectives
  • Think about your organization as a collection of processes, with inputs that determine the output
  • Use the concept of a Sigma Level to evaluate the capability of a process or organization
  • Recognize the five-step D-M-A-I-C model used to improve processes
  • Recognize the organizational factors that are necessary groundwork for a successful Six Sigma program
  • Integrate a Six Sigma effort with other process improvement initiatives
Outline
Details
Technical Requirements

Technical Requirements

Hardware Requirements

  • PC, Mac, or mobile device
  • Audio speakers or headset
  • High-speed internet connection

Supported Browsers

You can view courses on any devices that support these browsers. This includes mobile devices such as iPhones, iPads, and Android-enabled phones and tablets.

  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Required Browser Settings

  • JavaScript must be enabled for published courses to work.
  • Font downloads must be enabled to see the correct fonts and characters.
  • When using Internet Explorer, turn off Compatibility View for sites where courses are hosted.
  • Deactivate any pop-up blockers, spam filters, and company firewalls that could interfere with access to the e-learning.
  • Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Accessing Your E-learning

After registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ.
Refund Policy
Within thirty (30) days from purchase, if you have viewed five (5%) percent or more of the product, we reserve the right to decline your request for a refund.
If your request for a refund is made outside of thirty (30) days from purchase, we reserve the right to decline your request for a refund.

Enrollment Details

Format: Classroom
Format: E-Learning

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

ISSS01MS Self-Paced English 60 Days List: $200 Member: $180
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