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Internal Auditing to ISO/IEC 17020

Course ID IA20
Format Classroom

Gain an understanding of the ISO/IEC 17020 requirements and how to coordinate an ISO/IEC 17020 internal audit for your organization.

The Internal Auditing to ISO/IEC 17020 training course prepares the internal auditor to clearly understand technical issues relating to an audit. Attendees of this course will learn how to coordinate a quality management system audit to ISO/IEC 17020 and collect audit evidence and document observations, including techniques for effective questioning and listening.

Note: All attendees are required to bring their own copy of the ISO/IEC 17020:2012 standard to this training course. This standard will not be provided for you. You can purchase an electronic copy of this standard from ASQ.

Course Data

  • CEU Hours: 2
  • Length: 20 Hours
  • ASQ RU: 2
  • Audience: New to Quality
  • Provider: ASQ - ILT
Course Overview

Learning Objectives:

  • Understand the ISO/IEC 17020:2012 requirements
  • Learn how to coordinate a quality management system audit against ISO/IEC 17020:2012
  • Develop an understanding of the technical systems and issues of the accredited inspection body
  • Know how to collect audit evidence and document observations, including techniques for effective questioning and listening
  • Learn how to report the findings and conclusions

Who Should Attend:

This course is perfect for managers, technical staff, and consultants and auditors who want or need to learn better audit practices.
I.           Background of ISO/IEC 17020:2012
II.          Definitions, Terminology: ISO 9000, VIM etc.
III.         Assessment and Auditing Requirements: ISO/IEC 17011, ISO 19011
IV.        ILAC, IAAC, APLAC Recognition and Oversight
V.         AB Symbols, Inspection reports, Certificates, Equipment Stickers
VI.        ISO/IEC 17020 Requirements     
VII.       Clause 4, 5 & 6 Review 

                 a. Case Studies on General, Structural & Resource Requirements   
VIII.      Auditing Guidelines: ISO 19011                   
IX.        Training, Traceability and Documentation
X.        Opening and Closing Meeting Activities    
XI.       ISO/IEC 17020 Requirements
XII.      ISO 19011 relationship to ISO/IEC 17020 
XIII.     Clause 7 & 8 Review  
                a. Case Studies on Process & Management System Requirements  
XIV.    Auditing Technical Inspection methods
XV.     Reporting Audit Results
XVI.    Audit Checklists and Audit reports
XVII.   Review of Standards and Internal Auditing issues     
XVIII.  Exam      


This is a two and half day, instructor-led, classroom course
Cancellation Policy

Requests for course cancellations or transfers received 30 or more calendar days prior course start date will receive a full refund/transfer. 

Requests for course cancellations or transfers received less than 30 calendar days prior to course start date can transfer fees paid to another course offering or transfer the registration to another attendee. 

ANAB is not liable for failure to perform its obligations under this contract as a result of strikes, riots, curtailment of transportation, acts of God, or any other cause beyond its control. If the session is cancelled, the registration fee will be refunded or the fee can be transferred to an alternate session. 

If you have a question regarding the ANAB cancellation policy, please call Caroline Trenner at 414-501-5466 or 


Enrollment Details

Format: Classroom
Format: Classroom

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

No Offerings Scheduled English List: $950 Member: $850



ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session