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Instructors
Michael D Nichols

Education

MSE in Industrial Systems Engineering
University of Memphis
Memphis, TN

BBA in Finance
University of Memphis
Memphis, TN

Languages

  • English

Michael D. Nichols

CMQ/OE, CQA, CQE, CSSBB

Education

MSE in Industrial Systems Engineering
University of Memphis
Memphis, TN

BBA in Finance
University of Memphis
Memphis, TN

Languages

  • English

Professional Experience

Mike brings almost 40 years of people and project leadership, process improvement and performance engineering experience in addition to a proven track record for driving sustainable business results. Mike’s current focus as Tactegra’s director of training is on leading the strategic development, deployment and integration of our results driven training program helping our customers to grow and apply the skills needed to serve their customers more efficiently.

Mike comes with a wealth of experience having worked most recently at Bank of America where he was a Master Black Belt instructor in their Process Excellence function. Prior to that, Mike led his own consulting company, worked for American Express as Director of Six Sigma Design and Senior Master Black Belt, and spent 23 years with FedEx in a variety of management and performance engineering positions. He is experienced at identifying, establishing and communicating a clear and sustainable business process transformation strategy for any organization’s future.

Mike’s long-time interest in quality management has over the years led him to assume numerous leadership positions in the American Society for Quality, culminating in his service as President of the Society for the 2007-08 year and Chairman of the Board in 2008-09. He is also a fellow of the American Society for Quality and of the Israel Society for Quality.

He has also co-authored two successful books, “Six Sigma for Financial Services, How Leading Companies are Driving Results with Lean, Six Sigma, and Process Management” and “What is Six Sigma Process Management?” both published by McGraw-Hill. In addition to being a certified Lean Six Sigma Master Black Belt (AXP) he is also a Certified Six Sigma Black Belt, Certified Quality Engineer, Certified Quality Auditor and Certified Manager of Quality/Organizational Excellence (ASQ).