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Instructors

Education

ABD in Applied Management and Decision Sciences
Walden University
Minneapolis, MN

MA in Adult Education
Tusculum College
Greeneville, TN

BS in Business
Tusculum College
Greeneville, TN

AS in Mechanical Technology
Notheast State
Blountville, TN

AS in Electronics Technology
Northeast State
Blountville, TN

Languages

  • English

Duke Okes

CMQ/OE, CQA, CQE, CQT

Education

ABD in Applied Management and Decision Sciences
Walden University
Minneapolis, MN

MA in Adult Education
Tusculum College
Greeneville, TN

BS in Business
Tusculum College
Greeneville, TN

AS in Mechanical Technology
Notheast State
Blountville, TN

AS in Electronics Technology
Northeast State
Blountville, TN

Languages

  • English

Professional Experience

Duke Okes is a knowledge architect specializing in quality management. In private practice since 1985 working with organizations in the U.S., Aruba, Bermuda, Canada, England, India, Mexico, Netherlands, South Korea and Wales. Formerly, he was a quality professional in TRW's automotive sector.

An ASQ Fellow and instructor of review courses for CMQ/OE, CQA, CQT and CQIA certifications, he is also the developer and primary instructor for the Root Cause Analysis and Measuring Organizational/Process Performance courses. Duke has served as adjunct university faculty member teaching statistics and management research, and is a graduate of the international program in the Gestalt approach to organization and system development.

Duke is the author of two books, "Root Cause Analysis: The Core of Problem Solving and Corrective Action" and "Performance Metrics: The Levers for Process Management," and was co-editor of "The Certified Quality Manager Handbook (2nd Ed.)". He has written numerous articles for publications such as Quality Progress, Quality World, Business Improvement Journal, APICS-The Performance Advantage, Manufacturing Engineering, The Auditor, and Quality Management Forum.

Duke is a frequent speaker for professional and trade audiences at the local, regional, national and international levels, including AEM, AISC, APICS, ASQ, ASTD, AITP, AOQ, IIA, IIE, IMA, ISM, NAHQ, NAPM, NCSLI, PMI, SHRM and SME. He has served as examiner for the Tennessee Performance Excellence award, and has volunteered with SCORE, Counselors to America’s Small Business.