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Implementing and Auditing an ISO 9001:2015 Quality Management System

Course ID ISO2015
Format Classroom

This course, designed for ISO program managers, is a complete summary of the ISO 9001:2015 standard. Topics include designing a process for implementing ISO, identifying the context of the organization, risk management, business processes and quality metrics, and creating level I policy documents and level II procedures. You will use case studies to audit an ISO program and review the registration and upgrade process.

This course gives you a complete review of the ISO 9001:2015 standard that includes the process approach to business, risk-based thinking, and the 14 implementation steps. You’ll learn how to identify business processes and quality metrics, create level I policy documents and level II procedures, and examine the audit program management process with a case study. You’ll also learn the stage 1 and stage 2 registration process as well as the upgrading requirements.

Course Data

  • CEU Hours: 2.1
  • Length: 21 Hours
  • ASQ RU: 2.1
  • Audience: Professional
  • Provider: ASQ - ILT
Course Overview

Learning Objectives:

  • Summarize the concepts of ISO 9001:2015.
  • Identify key business processes and interactions.
  • Address risks in the quality systemDetermine quality objectives/metrics.
  • Use the ISO 9001:2015 standard to document a quality management system.
  • Design an implementation plan.
  • Describe components of an internal audit program.
  • Explain the stage 1 and stage 2 registration process.


Participants are required to bring a copy of the Quality Management Standard - ANSI/ISO/ASQ 9001:2015 (Item #: T1040) with them to training in order to successfully complete this course.

Who Should Attend:

Personnel responsible for developing, implementing, auditing, and managing an ISO quality management system; personnel interested in updating their documented ISO 9001:2015-based QMS.
  1. General Quality Management System Requirements, Contents, and Models
  2. ISO 9001:2015 Standard Requirements (Including changes from the 2008 standard)
  3. Implementation Strategy
  4. Specific “How to” Training and Discussion on More Subjective Sections of the Standard in Your QMS
  5. Quality Objectives and Metrics
  6. Defining Your System
    1. Documentation types and levels
    2. Level 1 policy manual
    3. Process flows and interactions
    4. Project timeline
    5. Procedures
    6. Work instructions
  7. Registration Process
  8. Internal Auditing
    1. Value of auditing
    2. Process auditing
    3. Auditor objectivity and communication
    4. Audit program management
    5. Audit process
    6. Corrective actions


Participants are required to bring a copy of the ASQ/ANSI/ISO 9001:2015: Quality management systems-Requirements with them to training in order to successfully complete this course.

All students will receive a course material packet on-site.


Two additional standards that participants will find valuable, but are not required for training, include the ASQ/ANSI/ISO 19011:2011: Guidelines for auditing management systems (or electronic PDF version) and ANSI/ISO/ASQ Q9004-2009: Quality management systems - Managing for the sustained success of an organization to support the achievement of a sustained quality management system.


Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Classroom

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

No Offerings Scheduled English List: $2189 Member: $1839



ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session