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Training

Effective Communication Skills for Consultants

Course ID VECSC
Format Virtual

Internal and external consultants; Anyone who wants to understand communication principles


This virtual course is part of our series designed for new consultants and consultants-to-be. It will help you develop and leverage the communication skills you need to succeed. Strong communication skills are more important than ever in this world of rapidly changing business and customer demands. You need to communicate the value of quality initiatives to your clients and prospective clients, but how do you go about improving these skills? Emotional Intelligence principles - self-awareness, self-management, social awareness, relationship management - provide the basis for this virtual course. We'll explain these concepts, and give you exercises to practice them. Self-assessments help you determine what you need to do to improve. You'll develop your own personalized improvement plan that applies the principles learned. Please note: Registration is for one person only.

Course Data

  • CEU Hours: 0.7
  • Length: 7 Hours
  • ASQ RU: 0.7
  • Provider: WebEx Training
Course Overview

Learning Objectives:

Outline
  1. Introduction
  2. Sources of communication problems
  3. Listening self awareness assessment
  4. Active listening techniques
  5. Active listening exercise
  6. Characteristics of a good message sender
  7. Defensive vs. supportive behavior
  8. Application to client needs
  9. Sources of conflict
  10. Assessment of conflict styles
  11. Conflict resolution methods
  12. Giving constructive feedback
  13. Receiving constructive feedback
  14. Feedback exercise
  15. Feedback with the client
  16. Personal improvement plan based on feedback
  17. Course wrap-up
Details

Who Should Attend

  • Internal and external consultants
  • Anyone who wants to understand communication principles

Learning Outcomes

  • Understand basic communication principles, including listening, giving/receiving feedback, and conflict resolution.
  • Apply these principles to your business interactions.
System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements

  • Computer – PC or Macintosh
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.
Instructors

Enrollment Details

Format: Classroom
Format: Virtual

An Internet-based, instructor led course utilizing web and teleconferencing technologies to allow students to interact without traveling.  Virtual courses offer interaction with instructor and students via phone and Internet capabilities. Students have access to interaction both with the instructor and other students in an Internet-based learning environment (white board, Q&A tools, application sharing, and breakout rooms).  Virtual courses are classroom-like experiences offered using the latest Internet tools.

No Offerings Scheduled English List: $699 Member: $599

GROUP TRAINING


ON-SITE TRAINING FOR YOUR ORGANIZATION.


ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session