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Training

Developing High-Performance Supplier and Partner Relationships

Course ID VDHPSPR
Format Virtual

To achieve success in a service industry, it is important to form and manage strategic partnerships. With a focus on service organizations, this virtual (online, instructor-led) course shows you how to build these crucial relationships. It includes examples, exercises, and case studies.


Finding and building strategic partner relationships is key to service sustainability. It provides a way to substantially supplement your organization’s core competencies. This course provides methods, tools, and suggestions for managing suppliers and forming strategic partner relationships.This course focuses on service sector organizations. Attendees will cover the fundamentals of supplier and partner relationship management. With examples, handouts, case studies, and individual and group exercises, attendees will take away lessons they can directly and immediately apply to their business.

ASQ also offers this training course in an instructor-led classroom setting, and on-site training is available for groups of five or more, offering convenience, cost-savings and even course customization when you bring our premier instructors to your organization.

Course Data

  • CEU Hours: 0.7
  • Length: 7 Hours
  • ASQ RU: 0.7
  • Provider: WebEx Training
Course Overview

Learning Objectives:

  • Differentiate between a supplier and a partner.
  • Recognize the benefits and requirements of partnering relationships.
  • Understand the characteristics and requirements of managing supplier relationships.
  • Apply the principles learned.

Prerequisites:

None

Who Should Attend:

Quality managers, purchasing personnel, managers responsible for developing supply chains, and process partners should attend this course.


Outline

Session 1

  1. Introductions
  2. Module 1: Partnering has strategic purpose and benefits
  3. Module 2: Quality system methods for Supplier Management
  4. Module 3: Application and case studies

Session 2

  1. Module 4: Quality system methods for Partnership Management
  2. Module 5: Application and case studies
  3. Course wrap-up

Percentage of time spent on Main Topics

  • Strategic Purpose and Benefits 10%
  • Fundamentals of Supplier Partnering 35%
  • Fundamentals of Developing Process Partners 30%
  • Case Studies and Application Exercises 25%
Details

Format


This course is a live, instructor-led, interactive virtual course. It runs as two half-day sessions (total class time: seven hours).

Materials


PDF version of slides, along with handouts.
System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements

  • Computer – PC or Macintosh
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.
Instructors
Timothy King CMQ/OE, CQA

Enrollment Details

Format: Classroom
Format: Virtual

An Internet-based, instructor led course utilizing web and teleconferencing technologies to allow students to interact without traveling.  Virtual courses offer interaction with instructor and students via phone and Internet capabilities. Students have access to interaction both with the instructor and other students in an Internet-based learning environment (white board, Q&A tools, application sharing, and breakout rooms).  Virtual courses are classroom-like experiences offered using the latest Internet tools.

No Offerings Scheduled English List: $699 Member: $599

GROUP TRAINING


ON-SITE TRAINING FOR YOUR ORGANIZATION.


ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session