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Customer Supplier Partnerships - An Introduction

Course ID CSP
Format Classroom

Lower your total costs and improve delivery times. This course teaches you how to cultivate successful business partnerships. When your training is complete, you’ll be able to write a certification program that benefits both your suppliers and organization.

Make a dramatic impact on customer satisfaction levels: boost quality, profits, and market share with customer-supplier partnerships.

Course Data

  • CEU Hours: 1.2
  • Length: 12 Hours
  • ASQ RU: 1.2
  • Audience: Practitioner
  • Provider: ASQ - ILT
Course Overview

Learning Objectives:

  • Understand the benefits of establishing long-term, mutually beneficial partnerships that lower total costs and provide better delivery performance
  • Know how to select a certification team to establish capability goals and identify ongoing performance targets
  • Realize the benefits of maintaining a system for agreement, post-certification, and decertification
  • Write a supplier certification program that will benefit both your suppliers and your organization
  • Recognize the value of establishing a partnership environment through the formation of teams, using surveys and audits, developing specifications, and applying benchmarking processes


Intermediate experience level
  1. Management philosophy
  2. Total quality management
  3. Quality standards
  4. Supplier selection
  5. Supplier contact
  6. Supplier feedback
  7. Building supplier relationships
  8. Malcolm Baldrige National Quality Program
Course Content / Main Topics % of Time
Management philosophy 10%
Total quality management 10%
Quality standards 15%
Selection of suppliers 25%
Supplier contact and feedback 25%
Building supplier relationships 15%


This is a two-day, instructor-led, face-to-face course.


Student manual
Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.
Philip Heinle CQA, CQE
Timothy King CMQ/OE, CQA, CQI

Enrollment Details

Format: Classroom
Format: Classroom

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

No Offerings Scheduled English List: $1299 Member: $1099



ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session