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csdtraining

Customer Supplier Division Course Offerings

Certified Supplier Quality Professional Certification Preparation
Certified Supplier Quality Professional Certification Preparation

A course designed to review and refresh all the areas of the Certified Supplier Quality Professional Body of Knowledge in preparation for the CSQP exam.

WHO SHOULD ATTEND?

  • Anyone interested in sitting for the Certified Supplier Quality Professional exam

INSTRUCTOR: Ed Cook, Daniella (Dani) Picciotti, Kevin Posey, James Shore

Auditing for Improved Supplier Performance
Auditing for Improved Supplier Performance

A course designed for management, professional, and technical personnel who want to improve supplier relations and customer performance.

WHO SHOULD ATTEND?

  • Anyone interested in supplier auditing
  • Those seeking to improve supplier relations and performance

INSTRUCTOR: Pam Carvell, Dick Gould, Phil Heinle, Patricia La Londe

Handling Supplier Nonconformances
Handling Supplier Nonconformances

A one-day seminar designed for management, professional and technical personnel who want to gain an in-depth insight into the differences between short-term and long term action when dealing with supplier issues.

WHO SHOULD ATTEND?

  • Quality assurance and materials professionals
  • Supply Chain management professionals

INSTRUCTOR: Phillip Heinle

COURSE COMBO SAVINGS: Auditing for Improved Supplier Performance and Handling Supplier Nonconformances
Improving Customer Satisfaction
Improving Customer Satisfaction

Improve your organization’s service culture, the customer experience, and your measurement and improvement of customer satisfaction. Tailor your approach to meet current objectives and foster changes that are more transformative in nature.

WHO SHOULD ATTEND?

  • Quality, marketing, or customer service leaders
  • Managers of customer-focus and satisfaction measurement initiatives.

INSTRUCTOR: Jeff Israel

Introduction to Supplier Management
Introduction to Supplier Management

A one-day seminar designed for management, professional, and technical personnel who want to learn or refresh knowledge of supplier management.

WHO SHOULD ATTEND?

  • Any technical personnel wanting to learn or refresh knowledge of supplier management

INSTRUCTOR: Pam Carvell, Dick Gould