| Cart Total:

Continual Improvement Assessment (CIA)

Course ID CIA01JPR
Format Web-based

This course is ideal for managers and auditors interested in making continual improvement programs more effective. It demonstrates how audit program strategies can lower risk and improve organizational effectiveness by auditing for continual improvement.

Learn audit methods to determine if improvement actions are adding value and how to audit process performance for improved efficiency. In addition, gain assessment techniques for generating new improvement ideas to support Six Sigma, lean, TQM, ISO 9001, and other improvement programs. Managers and auditors interested in making their improvement program effective and efficient will benefit from the course’s focus on tactics to monitor improvement programs to ensure value-added results are achieved and sustained. Continual improvement assessments enhance your TQM, ISO 9001 and other management system standards, Six Sigma, and lean improvement programs. Modern audit program strategies can lower risk and improve organizational effectiveness by auditing for continual improvement. An aggressive assessment program will provide the oversight and factual data management needs to make informed decisions about current and future operations. A desk reference book comes with the class as a PDF file. Free tools included are a Continual Improvement Perception Survey and an example of the 9004 Assessment Criteria Checklist for selected clauses. Successful completion of the class will result in a certificate of completion with CEUs.

Access to this course is for 90 days from the date of purchase.

Course Data

  • CEU Hours: 0.8
  • Length: 8 Hours
  • ASQ RU: 0.8
  • Provider: Quality WBT
Course Overview

Learning Objectives:

  • Explain continual improvement to others.
  • Identify continual improvement actions.
  • Plan continual improvement assessments.
  • Collect continual improvement audit evidence.
  • Contrast necessary, value
  • added, and superficial types of improvement.
  • Distinguish between containment, corrective, preventive, and innovative improvement actions.
  • Appraise processes using process performance indicators.
  • Recognize process inefficiencies, risks, and opportunities.
  • Compare results to scorecard objectives.
  • Use data to report leading indicators.
  • Calculate the effect of findings on wealth (F/P matrix).
  • Understand management COR interests.
  • Assess gaps in the organization management system.
  • Conduct self-assessment perception surveys and analyze results.
  • Implement a continual improvement assessment (CIA) program.



Who Should Attend:

Managers and auditors

  1. Why Check Continual Improvement
    1. Highly Desirable and Beneficial
    2. What Is Continual Improvement
  2. Continual Improvement Assessment Planning
    1.  Purpose
    2. Strategies
    3. Planning
  3. Verifying Continual Improvement: Preparing
    1. The Key Characteristic of Continual Improvement
    2. Required Continual Improvement (Conformance or Compliance)
    3. Continual Improvement Test
    4. Continual Improvement Verification Audit Plan
  4. Verifying Continual Improvement: Performing and Reporting
    1. Performing
    2. Analyzing and Classifying
    3. Continual Improvement Reporting
    4. Auditor, Assessor, Examiner Qualifications
    5. Who and How Often
  5. Process Auditing for Continual Improvement: Preparing
    1. Process Auditing for Improving Performance
    2. Key Process Performance Indicators
    3. Assessment Planning
    4. Process Auditing for Continual Improvement: Audit Plan
  6. Process Auditing for Continual Improvement: Performing and Reporting
    1. Performing the Assessment
    2. Identifying Opportunities for Improvement
    3. Identifying Risks to the Organization
    4. Is the Process Optimized?
    5. Continual Improvement Reporting
    6. Predicting Performance
    7. Assessor Qualifications
  7. Reporting Performance and Wealth
    1. Link to Customer Interests
    2. Management Thinking
    3. Finding and Pain
  8. Assessment for Performance Improvement Gaps
    1. Criteria
    2. Purpose
    3. Scope
    4. Assessment Team
    5. Authority/Permission
    6. Audit Plan
    7. Conducting the Assessment
    8. Reporting
  9. Self-Assessment Perception Survey
    1. Quality Management Principles
    2. Results – Analysis
    3. Supplier Relations
    4. Organization Objectives
    5. Implementation
    6. Conclusion
  10. Managing the Continual Improvement Assessment Program
    1. Need
    2. Preparing
    3. Program Scope
    4. Responsibilities and Qualifications
    5. Program Guidelines
    6. Performing
    7. Measuring and Monitoring the Service
    8. Implementation of the Continual Improvement Assessment Process
    9. Organization Score-keeping


This is a self-paced course that can be started at any time. You have 90 days to complete the course. Course content is eight hours long and is worth .80 CEU hours or .80 ASQ RUs.

System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements

  • Computer – PC or Macintosh
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Web-based

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

CIA01JPR Self-Paced English 90 Days List: $199 Member: $179
Employees in training meeting stock photo



ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session