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Certified Software Quality Engineer Question Bank

Course ID QBCSQEASQ
Format Web-based

Simulate the CSQE exam from the convenience of your home or office. ASQ’s online certification preparation course teaches you the concepts you’ll see on your test, and provides practice exams so you can review the material. This gives you the best chance to learn effectively and pass your exam.


Increase the effectiveness of your study for ASQ's Certified Software Quality Engineer (CSQE) exam through access to hundreds of practice questions developed and based on the CSQE Body of Knowledge (BOK)*. Use these questions to identify your strengths and weaknesses, so you know where to concentrate your studies.Study by topic or simulate the exam experience with at least three completely unique sets of questions drawn from the CSQE BOK. Take a different random practice exam as many times as you want during the 365-day access period.*Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam.

Course Data

  • CEU Hours: 0
  • Length: 0 Hours
  • ASQ RU: 0
  • Audience: Practitioner; Professional
  • Provider: ASQ - Online
Course Overview

Learning Objectives:

Who Should Attend:

The CSQE Question Bank is perfect for anyone interested in preparing for and pursuing the CSQE certification.
Outline

Software Quality Engineer Body of Knowledge

The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which the questions will be written. This information will provide useful guidance for both the Examination Development Committee and the candidates preparing to take the exam. The subtext is not intended to limit the subject matter or be all-inclusive of what might be covered in an exam. It is intended to clarify the type of content to be included in the exam. The descriptor in parentheses at the end of each entry refers to the highest cognitive level at which the topic will be tested. A more comprehensive description of cognitive levels is provided at the end of this page.


  1. General Knowledge (16 questions)
    1. Quality principles
      1. Benefits of software quality
        Describe the benefits that software quality engineering can have at the organizational level. (Understand)
      2. Organizational and process benchmarking
        Use benchmarking at the organizational, process, and project levels to identify and implement best practices. (Apply)
    2. Ethical and Legal Compliance
      1. ASQ Code of Ethics
        Determine appropriate behavior in situations requiring ethical decisions, including identifying conflicts of interest, recognizing and resolving ethical issues, etc. (Evaluate)
      2. Legal and regulatory issues
        Define and describe the impact that issues such as copyright, intellectual property rights, product liability, data privacy, the Sarbanes-Oxley Act, etc., can have on software development. (Understand)
    3. Standards and models
      Define and describe the following standards and assessment models: ISO 9000 standards, IEEE software standards, and the SEI Capability Maturity Model Integrated (CMMI). (Understand)
    4. Leadership skills
      1. Organizational leadership
        Use leadership tools and techniques, such as organizational change management, knowledge-transfer, motivation, mentoring and coaching, recognition, etc. (Apply)
      2. Facilitation skills
        Use various approaches to manage and resolve conflict. Use negotiation techniques and identify possible outcomes. Use meeting management tools to maximize performance. (Apply)
      3. Communication skills
        Use various communication elements (e.g., interviewing and listening skills) in oral, written, and presentation formats. Use various techniques for working in multi-cultural environments, and identify and describe the impact that culture and communications can have on quality. (Apply)
    5. Team Skills
      1. Team management
        Use various team management skills, including assigning roles and responsibilities, identifying the classic stages of team development (forming, storming, norming, performing, adjourning), monitoring and responding to group dynamics, and working with diverse groups and in distributed work environments. (Apply))
      2. Team tools
        Use decision-making and creativity tools, such as brainstorming, nominal group technique (NGT), multi-voting, etc. (Apply)
  2. Software Quality Management (26 questions)
    1. Quality Management System
      1. Quality goals and objectives
        Design quality goals and objectives for programs, projects, and products that are consistent with business objectives. Develop and use documents and processes necessary to support software quality management systems. (Create)
      2. Customers and other stakeholders
        Describe and distinguish between various stakeholder groups, and analyze the effect their requirements can have on software projects and products. (Analyze)
      3. Planning
        Design program plans that will support software quality goals and objectives. (Evaluate)
      4. Outsourcing
        Determine the impact that acquisitions, multi-supplier partnerships, outsourced services, and other external drivers can have on organizational goals and objectives, and design appropriate criteria for evaluating suppliers and subcontractors. (Analyze)
    2. Methodologies
      1. Cost of quality (COQ)
        Analyze COQ categories (prevention, appraisal, internal failure, external failure) and their impact on products and processes. (Evaluate)
      2. Process improvement models
        Define and describe elements of lean tools and the six sigma methodology, and use the plan-do-check-act (PDCA) model for process improvement. (Apply)
      3. Corrective action procedures
        Evaluate corrective action procedures related to software defects, process nonconformances, and other quality system deficiencies. (Evaluate)
      4. Defect prevention
        Design and use defect prevention processes such as technical reviews, software tools and technology, special training, etc. (Evaluate)
    3. Audits
      1. Audit types
        Define and distinguish between various audit types, including process, compliance, supplier, system, etc. (Understand)
      2. Audit roles and responsibilities
        Identify roles and responsibilities for audit participants: client, lead auditor, audit team members and auditee. (Understand)
      3. Audit process
        Define and describe the steps in conducting an audit, developing and delivering an audit report, and determining appropriate follow-up activities. (Apply)
  3. Systems and Software Engineering Processes (27 questions)
    1. Lifecycles and process models
      Evaluate various software development lifecycles (iterative, waterfall, etc.) and process models (V-model, Feature Driven Development, Test Driven Development, etc.) and identify their benefits and when they should be used. (Evaluate)
    2. Systems architecture
      Identify and describe various architectures, including embedded systems, client-server, n-tier, web, wireless, messaging, collaboration platforms, etc., and analyze their impact on quality. (Analyze)
    3. Requirements engineering
      1. Requirements types
        Define and describe various types of requirements, including feature, function, system, quality, security, safety, regulatory, etc. (Understand)
      2. Requirements elicitation
        Describe and use various elicitation methods, including customer needs analysis, use cases, human factors studies, usability prototypes, joint application development (JAD), storyboards, etc. (Apply)
      3. Requirements analysis
        Identify and use tools such as data flow diagrams (DFDs), entity relationship diagrams (ERDs), etc., to analyze requirements. (Apply)
    4. Requirements management
      1. Participants
        Identify various participants who have a role in requirements planning, including customers, developers, testers, the quality function, management, etc. (Understand)
      2. Requirements evaluation
        Assess the completeness, consistency, correctness and testability of requirements, and determine their priority. (Evaluate)
      3. Requirements change management
        Assess the impact that changes to requirements will have on software development processes for all types of lifecycle models. (Evaluate)
      4. Bidirectional traceability
        Use various tools and techniques to ensure bidirectional traceability from requirements elicitation and analysis through design and testing. (Apply)
    5. Software analysis, design, and development
      1. Design methods
        Identify the steps used in software design and their functions, and define and distinguish between software design methods such as object-oriented analysis and design (OOAD), structured analysis and design (SAD), and patterns. (Understand)
      2. Quality attributes and design
        Analyze the impact that quality-related elements (safety, security, reliability, usability, reusability, maintainability, etc.) can have on software design. (Analyze)
      3. Software reuse
        Define and distinguish between software reuse, reengineering, and reverse engineering, and describe the impact these practices can have on software quality. (Understand)
      4. Software development tools
        Select the appropriate development tools to use for modeling, code analysis, etc., and analyze the impact they can have on requirements management and documentation. (Analyze)
      5. Software development methods
        Define and describe principles such as pair programming, extreme programming, cleanroom, formal methods, etc., and their impact on software quality. (Understand)
    6. Maintenance management
      1. Maintenance types
        Describe the characteristics of corrective, adaptive, perfective, and preventive maintenance types. (Understand)
      2. Maintenance strategy
        Describe various factors affecting the strategy for software maintenance, including service-level agreements (SLAs), short- and long-term costs, maintenance releases, product discontinuance, etc., and their impact on software quality. (Understand)
  4. Project Management (24 questions)
    1. Planning, scheduling, and deployment
      1. Project planning
        Use forecasts, resources, schedules, task and cost estimates, etc., to develop project plans. (Apply)
      2. Project scheduling
        Use PERT charts, critical path method (CPM), work breakdown structure (WBS), Scrum, burn-down charts, and other tools to schedule and monitor projects. (Apply)
      3. Project deployment
        Use various tools, including milestones, objectives achieved, task duration, etc., to set goals and deploy the project. (Apply)
    2. Tracking and controlling
      1. Phase transition control
        Use phase transition control tools and techniques such as entry/exit criteria, quality gates, Gantt charts, integrated master schedules, etc. (Apply)
      2. Tracking methods
        Calculate project-related costs, including earned value, deliverables, productivity, etc., and track the results against project baselines. (Apply)
      3. Project reviews
        Use various types of project reviews such as phase-end, management, and retrospectives or post-project reviews to assess project performance and status, to review issues and risks, and to discover and capture lessons learned from the project. (Apply)
      4. Program reviews
        Define and describe various methods for reviewing and assessing programs in terms of their performance, technical accomplishments, resource utilization, etc. (Understand)
    3. Risk management
      1. Risk management methods
        Use risk management techniques (assess, prevent, mitigate, transfer) to evaluate project risks. (Evaluate)
      2. Software security risks
        Evaluate risks specific to software security, including deliberate attacks (hacking, sabotage, etc.), inherent defects that allow unauthorized access to data, and other security breaches, and determine appropriate responses to minimize their impact. (Evaluate)
      3. Safety and hazard analysis
        Evaluate safety risks and hazards related to software development and implementation and determine appropriate steps to minimize their impact. (Evaluate)
  5. Software Metrics and Analysis (24 questions)
    1. Metrics and measurement theory
      1. Terminology
        Define and describe metrics and measurement terms including reliability, internal and external validity, explicit and derived measures, etc. (Understand)
      2. Basic measurement theory and statistics
        Define the central limit theorem, and describe and use mean, median, mode, standard deviation, variance, and range. Apply appropriate measurement scales (nominal, ordinal, ratio, interval) in various situations. (Apply)
      3. Psychology of metrics
        Describe how metrics and measuring affect the people whose work is being measured and how people affect the ways in which metrics are used and data are gathered. (Understand)
    2. Process and product measurement
      1. Software metrics
        Use metrics to assess various software attributes such as size, complexity, number of defects, the amount of test coverage needed, requirements volatility, and overall system performance. (Apply)
      2. Process metrics
        Measure the effectiveness and efficiency of software using functional verification tests (FVT), cost, yield, customer impact, defect detection, defect containment, total defect containment effectiveness (TDCE), defect removal efficiency (DRE), process capability and efficiency, etc. (Apply)
      3. Metrics reporting tools
        Use various metric representation tools, including dashboards, stoplight charts, etc., to report results efficiently. (Apply)
    3. Analytical techniques
      1. Sampling
        Define and distinguish between sampling methods (e.g., random, stratified, cluster) as used in auditing, testing, product acceptance, etc. (Understand)
      2. Data collection and integrity
        Describe the importance of data integrity from planning through collection and analysis, and apply various techniques to ensure its quality, accuracy, completeness, and timeliness. (Apply)
      3. Quality analysis tools
        Describe and use classic quality tools (flowcharts, Pareto charts, cause and effect diagrams, control charts, histograms, etc.) and problem-solving tools (affinity and tree diagrams, matrix and activity network diagrams, root cause analysis, etc.) in a variety of situations. (Apply)
  6. Software Verification and Validation (V&V) (27 questions)
    1. Theory
      1. V&V methods
        Select and use V&V methods, including static analysis, structural analysis, mathematical proof, simulation, etc., and analyze which tasks should be iterated as a result of modifications. (Analyze)
      2. Software product evaluation
        Use various evaluation methods on documentation, source code, test results, etc., to determine whether user needs and project objectives have been satisfied. (Analyze)
    2. Test planning and design
      1. Test strategies
        Select and analyze test strategies (test-driven design, good-enough, risk-based, time-box, top-down, bottom-up, black-box, white-box, simulation, automation, etc.) for various situations. (Analyze)
      2. Test plans
        Develop and evaluate test plans and procedures, including system, acceptance, validation, etc., to determine whether project objectives are being met. (Create)
      3. Test designs
        Select and evaluate various test designs, including fault insertion, fault-error handling, equivalence class partitioning, boundary value, etc. (Evaluate)
      4. Software tests
        Identify and use various tests, including unit, functional, performance, integration, regression, usability, acceptance, certification, environmental load, stress, worst-case, perfective, exploratory, system, etc. (Apply)
      5. Tests of supplier components and products
        Determine appropriate levels of testing for integrating third-party components and products. (Apply)
      6. Test coverage specifications
        Evaluate the adequacy of specifications such as functions, states, data and time domains, interfaces, security, and configurations that include internationalization and platform variances. (Evaluate)
      7. Code coverage techniques
        Identify and use techniques such as branch-to-branch, condition, domain, McCabe's cyclomatic complexity, boundary, etc. (Apply)
      8. Test environments
        Select and use simulations, test libraries, drivers, stubs, harnesses, etc., and identify parameters to establish a controlled test environment in various situations. (Analyze)
      9. Test tools
        Identify and use utilities, diagnostics, and test management tools. (Apply)
    3. Reviews and inspections
      Identify and use desk-checks, peer reviews, walk-throughs, Fagan and Gilb inspections, etc. (Apply)
    4. Test execution documentation
      Review and evaluate documents such as defect reporting and tracking records, test completion metrics, trouble reports, input/output specifications, etc. (Evaluate)
    5. Customer deliverables
      Assess the completeness of customer deliverables, including packaged and hosted or downloadable products, license keys and user documentation, marketing and training materials, etc. (Evaluate)
  7. Software Configuration Management (16 questions)
    1. Configuration infrastructure
      1. Configuration management team
        Describe the roles and responsibilities of a configuration management group. (Understand)
        [NOTE: The roles and responsibilities of the configuration control board (CCB) are covered in area VII.C.2.]
      2. Configuration management tools
        Describe these tools as they are used for managing libraries, build systems, defect tracking systems, etc. (Understand)
      3. Library processes
        Describe dynamic, static, and controlled processes used in library systems and related procedures, such as check-in/check-out, merge changes, etc. (Understand)
    2. Configuration identification
      1. Configuration items
        Describe configuration items (documentation, software code, equipment, etc.), identification methods (naming conventions, versioning schemes, etc.), and when baselines are created and used. (Understand)
      2. Software builds
        Describe the relationship between software builds and configuration management functions, and describe methods for controlling builds (automation, new versions, etc.). (Understand)
    3. Configuration control and status accounting
      1. Item, baseline, and version control
        Describe processes for documentation control, tracking item changes, version control, etc., that are used to manage various configurations, and describe processes used to manage configuration item dependencies in software builds and versioning. (Understand)
      2. Configuration control board (CCB)
        Describe the roles and responsibilities of the CCB and its members and the procedures they use. (Understand)
        [NOTE: The roles and responsibilities of the configuration management team are covered in area VII.A.1.]
      3. Concurrent development
        Describe the use of configuration management control principles in concurrent development processes. (Understand)
      4. Status accounting
        Discuss various processes for establishing, maintaining, and reporting the status of configuration items. (Understand)
    4. Configuration audits
      Define and distinguish between functional and physical configuration audits and how they are used in relation to product specifications. (Understand)
    5. Product release and distribution
      1. Product release
        Review product release processes (planning, scheduling, defining hardware and software dependencies, etc.) and assess their effectiveness. (Evaluate)
      2. Archival processes
        Review the source and release archival processes (backup planning and scheduling, data retrieval, archival of build environments, retention of historical records, offsite storage, etc.) and assess their effectiveness. (Evaluate)

Levels of Cognition
based on Bloom’s Taxonomy – Revised (2001)

In addition to content specifics, the subtext for each topic in this BOK also indicates the intended complexity levelof the test questions for that topic. These levels are based on “Levels of Cognition” (from Bloom’s Taxonomy – Revised, 2001) and are presented below in rank order, from least complex to most complex.

Remember
Recall or recognize terms, definitions, facts, ideas, materials, patterns, sequences, methods, principles, etc.

Understand
Read and understand descriptions, communications, reports, tables, diagrams, directions, regulations, etc.

Apply
Know when and how to use ideas, procedures, methods, formulas, principles, theories, etc.
 
Analyze
Break down information into its constituent parts and recognize their relationship to one another and how they are organized; identify sublevel factors or salient data from a complex scenario.

Evaluate
Make judgments about the value of proposed ideas, solutions, etc., by comparing the proposal to specific criteria or standards.

Create
Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before; identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn.

Details

This program is an Internet-based, self-paced training course. Web-based courses require a computer and Internet access. You set the pace making you responsible for your own learning experience.

Materials

The learner can take a different random practice exam as many times as they want during the 365-day access period. After attempting each question, you'll see the correct answer and an explanation specific to your choice. Upon completion of a practice exam, you'll get a graphical summary of your scores on each main topic of the BOK.

Additional Notes

  • Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam.
System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements

  • Computer – PC or Macintosh
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Web-based

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

QBCSQEASQ Self-Paced English 365 Days List: $109 Member: $99

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