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Certified Manager of Quality/Organizational Excellence Question Bank

Course ID QBCMQOE2013ASQ
Format Web-based

Simulate the CMQ/OE exam from the convenience of your home or office. Identify knowledge gaps and target your studies from the test results. Review and reinforce your learning as part of your exam preparation.


Increase the effectiveness of your study for ASQ's Certified Manager of Quality/Organization Excellence (CMQ/OE) exam through access to hundreds of practice questions developed and based on the 2013 CMQ/OE Body of Knowledge (BOK)*. Use these questions to identify your strengths and weaknesses, so you know where to concentrate your studies.Study by topic or simulate the exam experience with at least three completely unique sets of questions drawn from the CMQ/OE BOK. Take a different random practice exam as many times as you want during the 365-day access period.*Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam. This question bank does not include constructed response questions; it includes constructed response examples, tips and scoring guidelines.

Course Data

  • CEU Hours: 0
  • Length: 0 Hours
  • ASQ RU: 0
  • Audience: Professional
  • Provider: ASQ - Online
Course Overview

Learning Objectives:

  • Test your knowledge in the seven main domains in the CMQ/OE Body of Knowledge.
  • -Become familiar with questions similar to those within the ASQ CMQ/OE exam.

Prerequisites:

Prior knowledge of quality or quality management is recommended as this Question Bank is designed as practice in the subject areas needed for the CMQ/OE exam.

Who Should Attend:

The CMQ/OE Question Bank is perfect for quality managers or individuals looking to achieve their ASQ Certification in Certified Quality Manager/Organizational.

Outline

Certified Manager of Quality/Organizational Excellence (CMQ/OE) Body of Knowledge (BOK) – 2013

The topics in this new BOK include descriptive details (subtext) that will be used by the Exam Development Committee as guidelines for writing test questions. This subtext is also designed to help candidates prepare for the exam by identifying specific content within each topic that may be tested. The subtext is not intended to limit the subject matter or be all-inclusive of what might be covered in an exam but is intended to clarify how the topics relate to a Manager’s role. The descriptor in parentheses at the end of each entry refers to the maximum cognitive level at which the topic will be tested. A complete description of cognitive levels is provided at the end of this document.

  1. Leadership     (25 Questions)
    1. Organizational Structures
      Define and describe organizational designs (i.e., matrix, flat, and parallel) and the effect that a hierarchical management structure can have on an organization.  (Apply)
    2. Leadership Challenges
      1. Roles and responsibilities of leaders
        Describe typical roles, responsibilities, and competencies of people in leadership positions and how those attributes influence an organization’s direction and purpose.  (Analyze)
      2. Roles and responsibilities of managers
        Describe typical roles, responsibilities, and competencies of people in management positions and how those attributes contribute to an organization’s success.  (Analyze)
      3. Change management
        Use various change management strategies to overcome organizational roadblocks and achieve desired change levels, and review outcomes for effectiveness. Define and describe factors that contribute to an organization’s culture.  (Evaluate)
      4. Leadership techniques
        Develop and implement techniques that motivate employees and sustain their enthusiasm. Use negotiation techniques to enable parties with different or opposing outlooks to recognize common goals and work together to achieve them. Determine when and how to use influence to resolve a problem or move a project forward. (Create)
      5. Empowerment
        Apply various techniques to empower individuals and teams. Identify typical obstacles to empowerment and appropriate strategies for overcoming them. Describe and distinguish between job enrichment and job enlargement, job design and job tasks. (Apply)
    3. Teams and Team Processes
      1. Types of teams
        Identify different types of teams and their purpose, including process improvement, self-managed, temporary or ad hoc (special project), and work groups or workcells.  (Understand)
      2. Stages of team development
        Define and describe the classic stages of team development: forming, storming, norming, performing.  (Apply)
      3. Team-building techniques
        Apply basic team-building steps such as using ice-breaker activities to enhance team introductions and membership, developing a common vision and agreement on team objectives, identifying and assigning specific roles on the team.  (Apply)
      4. Team roles and responsibilities
        Define and describe typical roles related to team support and effectiveness such as facilitator, leader, process owner, champion, project manager, and contributor. Describe member and leader responsibilities with regard to group dynamics, including keeping the team on task, recognizing hidden agendas, handling disruptive behavior, and resolving conflict.  (Analyze) 
      5. Team performance and evaluation
        Evaluate team performance in relation to established metrics to meet goals and objectives. Determine when and how to reward teams and celebrate their success. (Evaluate)
    4. ASQ Code of Ethics
      Identify and apply behaviors and actions that comply with this code.  (Apply)
       
  2. Strategic Plan Development and Deployment (18 Questions)     
    1. Strategic Planning Models
      Define, describe, and use basic elements of strategic planning models, including how mission, vision, and values as guiding principles relate to the plan.  (Apply)
    2. Business Environment Analysis
      1. SWOT analysis
        Analyze an organization’s strengths, weaknesses, opportunities, and threats, and develop and prioritize actions to take in response to that analysis. Identify and analyze risk factors that can influence strategic plans (Analyze)
      2. Market forces
        Define and describe various forces that drive strategic plans, including existing competition, the entry of new competitors, rivalry among competitors, the threat of substitutes, bargaining power of buyers and suppliers, current economic conditions, and how well the organization is positioned for growth and changing customer expectations.  (Apply)
      3. Stakeholder analysis
        Identify and differentiate various internal and external stakeholders, as well as their perspectives, needs, and objectives to ensure that the organization’s strategic objectives are aligned with those of the stakeholders.  (Analyze)
      4. Technology
        Describe how changes in technology can have long- and short-term influences on strategic planning.  (Understand)         
      5. Internal capability analysis
        Identify and describe the effects that influence an organization’s internal capabilities:  human resources, facilities capacity, and operational capabilities. Analyze these factors in relation to strategy formation.  (Analyze)
      6. Legal and regulatory factors
        Define and describe how these factors can influence strategic plans.  (Understand)
    3. Strategic Plan Deployment
      1. Tactical plans
        Identify basic characteristics of tactics: specific, measurable, attainable, relevant, time-specific, and linked to strategic objectives. Evaluate proposed plans to determine whether they meet these criteria.  (Evaluate)
      2. Resource allocation and deployment
        Evaluate current resources to ensure they are available and deployed in support of strategic initiatives. Identify and eliminate administrative barriers to new initiatives. Ensure that all internal stakeholders understand the strategic plan and have the competencies and resources to carry out their responsibilities.  (Evaluate)
      3. Organizational performance measurement
        Develop these measures and ensure that they are aligned with strategic goals, and use the measures to evaluate the organization against the strategic plan. (Evaluate)
      4. Quality in strategic deployment
        Support strategic plan deployment by applying continuous improvement and other quality initiatives to drive performance outcomes throughout the organization.  (Create)
         
  3. Management Elements and Methods    (30 Questions)
    1. Management Skills and Abilities
      1. Principles of management
        Define and apply basic management principles such as planning, leading, delegating, controlling, organizing, and allocating resources.  (Apply)
      2. Management theories and styles
        Define and describe management theories such as scientific, organizational, behavioral, learning, systems thinking, and situational complexity. Define and describe management styles such as autocratic, participative, transactional, transformational, management by fact, coaching, and contingency approach. Describe how management styles are influenced by an organization’s size, industry sector, culture, and competitors.  (Apply)
      3. Interdependence of functional areas
        Describe the interdependence of an organization’s areas (human resources, engineering, sales, marketing, finance, research and development, purchasing, information technology, logistics, production, and service) and how those dependencies and relationships influence processes and outputs.  (Understand)
      4. Human resources (HR) management 
        Apply HR elements in support of ongoing professional development: setting goals and objectives, conducting performance evaluations, developing recognition programs, ensuring that succession plans are in place where appropriate. Develop quality-supportive responsibilities to include in job descriptions for positions throughout the organization.  (Apply)
      5. Financial management
        Read, interpret, and use various finance tools including income statements, balance sheets, and product/service cost structures. Manage budgets and use the language of cost and profitability to communicate with senior management. Use potential return on investment (ROI), estimated return on assets (ROA), net present value (NPV), internal rate of return (IRR), and portfolio analysis to analyze project risk, feasibility, and priority.  (Analyze)
      6. Risk management
        Identify the kinds of risk that can occur throughout the organization, from such diverse processes as scheduling, shipping/receiving, financials, production and operations, employee and user safety, regulatory compliance and changes. Describe and use risk control and mitigation methods: avoidance, reduction, prevention, segregation, and transfer.  (Apply)
      7. Knowledge management (KM)
        Use KM techniques in identifying core competencies that create a culture and system for collecting and sharing implicit and explicit knowledge among workers, customers, competitors, and suppliers. Capture lessons learned and apply them across the organization to promote best practices. Identify typical knowledge-sharing barriers and how to overcome them. (Apply)
    2. Communication Skills and Abilities
      1. Communication techniques
        Define and apply various modes of communication used within organizations, such as, verbal, non-verbal, written and visual. Identify factors that can inhibit clear communication and describe ways of overcoming them.  (Apply)
      2. Interpersonal skills
        Develop skills in empathy, tact, friendliness, and objectivity. Use open-minded and non-judgmental communication methods. Develop and use a clear writing style, active listening, and questioning and dialog techniques that support effective communication. (Apply)
      3. Communications in a global economy
        Identify key challenges of communicating across different time zones, cultures, languages, terminology, and business practices, and identify ways of overcoming them.  (Understand)
      4. Communications and technology
      5. Identify how technology has affected communications, including improved information availability, its negative influence on interpersonal communications, and the new etiquette for e-communications. Use appropriate communication methods to deliver different kinds of messages in a variety of situations.  (Apply)
    3. Project Management
      1. Project management basics
        Use project management methodology and ensure that each project is aligned with strategic objectives. Define the different phases of a project: initiation, planning, execution, monitoring and controlling, and closure. Recognize the importance of keeping the project on-time, and within budget.  (Apply)
      2. Project planning and estimation tools
        Use tools such as risk assessment, benefit-cost analysis, critical path method (CPM), Gantt chart, PERT, and work breakdown structure (WBS) to plan projects and estimate related costs.  (Apply)      
      3. Measure and monitor project activity
        Use tools such as cost variance analysis, milestones, and actual vs. planned budgets to monitor project activity against project plan.  (Evaluate)
      4. Project documentation
        Use written procedures and project summaries to document projects.  (Apply)
    4. Quality System
      1. Quality mission and policy
        Develop and monitor the quality mission and policy and ensure that it is aligned with the organization’s broader mission.  (Create)
      2. Quality planning, deployment, and documentation
        Develop and deploy the quality plan and ensure that it is documented and accessible throughout the organization.  (Create)
      3. Quality system effectiveness
        Evaluate the effectiveness of the quality system using various tools: balanced scorecard, internal audits, feedback from internal and external stakeholders, skip-level meetings, warranty data analytics, product traceability and recall reports, and management reviews.  (Evaluate)
    5. Quality Models and Theories
      1. Performance excellence models
        Define and describe common elements and criteria of performance excellence models such as the Malcolm Baldrige National Quality Award (MBNQA), Excellence Canada, and the European Excellence Award (EFQM). Describe how their criteria are used as management models to improve processes at an organization level. (Understand)
      2. ISO quality management standards
        Define and describe how the ISO 9001 standards can be used to support quality management systems.  (Understand)
      3. Other quality methodologies
        Describe and differentiate methods such as total quality management (TQM), continuous improvement, and benchmarking.  (Apply)
      4. Quality philosophies
        Describe and apply basic methodologies and theories proposed by quality leaders such as Shewhart, Deming, Juran, Crosby, Feigenbaum, and Ishikawa.  (Apply)
               
  4. Quality Management Tools     (30 Questions)
    1. Problem-Solving Tools
      1. The seven classic quality tools
        Select, interpret, and evaluate output from these tools: Pareto charts, cause and effect diagrams, flowcharts, control charts, check sheets, scatter diagrams, and histograms. (Evaluate)
      2. Basic management and planning tools
        Select, interpret, and evaluate output from these tools: affinity diagrams, tree diagrams, process decision program charts (PDPCs), matrix diagrams, prioritization matrices, interrelationship digraphs, and activity network diagrams. (Evaluate)       
      3. Process improvement tools
        Select, interpret and apply tools such as root cause analysis, PDCA, six sigma DMAIC (define, measure, analyze, improve, control), and failure mode and effects analysis (FMEA).  (Evaluate)
      4. Innovation and creativity tools
        Use various techniques and exercises for creative decision-making and problem-solving, including brainstorming, mind mapping, lateral thinking, critical thinking, the 5 whys, and design for six sigma (DFSS).  (Apply)   
      5. Cost of quality (COQ)
        Define and distinguish between prevention, appraisal, internal, and external failure cost categories and evaluate the impact that changes in one category will have on the others.  (Evaluate)
    2. Process Management
      1. Process goals
        Describe how process goals are established, monitored, and measured and evaluate their impact on product or service quality.  (Evaluate)
      2. Process analysis
        Use various tools to analyze a process and evaluate its effectiveness on the basis of procedures, work instructions, and other documents. Evaluate the process to identify and relieve bottlenecks, increase capacity, improve throughput, reduce cycle time, and eliminate waste.  (Evaluate)
      3. Lean tools
        Identify and use lean tools such as cycle-time reduction, 5S, just-in-time (JIT), kanban, value stream mapping, single-minute exchange of die (SMED), poke-yoke, kaizen, and overall equipment effectiveness (OEE).  (Apply)     
      4. Theory of constraints (TOC)
        Define key concepts of TOC: systems as chains, local vs. system optimization, physical vs. policy constraints, undesirable effects vs. core problems, and solution deterioration. Classify constraints in terms of resources and expectations as defined by measures of throughput, inventory, and operating expense.  (Understand)
    3. Measurement: Assessment and Metrics
      1. Basic statistical use
        Use techniques such as the goal-question-metric (GQM) model and others to identify when, what, and how to measure projects and processes. Describe how metrics and data gathering methods affect resources and vice-versa.  (Apply)
      2. Sampling
        Define and describe basic sampling techniques such as random and stratified. Identify when and why sampling is an appropriate technique to use.  (Understand)
      3. Statistical analysis
        Calculate basic statistics: measures of central tendency (mean, median, mode), and measures of dispersion (range, standard deviation, and variance). Identify basic distribution types (normal, bimodal, skewed) and evaluate run charts, statistical process control (SPC) reports, and other control charts to make data-based decisions.  (Evaluate)
      4. Measurement systems analysis  
        Define basic measurement terms: accuracy, precision, bias, and linearity. Understand the difference between repeatability and reproducibility in gauge R&R studies.  (Understand)
      5. Trend and pattern analysis
        Interpret graphs and charts to identify cyclical, seasonal, and environmental data trends. Evaluate control chart patterns to determine shifts and other trend indicators in a process.  (Evaluate)
      6. Process variation
        Analyze data to distinguish between common and special cause variation.  (Analyze)
      7. Process capability
        Recognize process capability (Cp and Cpk,) and performance indices (Pp and Ppk).  (Understand)
      8. Reliability terminology
        Define and describe basic reliability measures: mean time between failures (MTBF) and mean time to repair (MTTR). Understand the value of reliability for estimating the probability of being able to meet requirements specifications, typically for a specific period of time. NOTE: Reliability calculations will not be tested. (Understand)
      9. Qualitative assessment
        Identify subjective measures such as verbatim comments from customers, observation records, and focus group output. Describe how they differ from objective measures, and determine when measurements should be captured in categories rather than numeric value.  (Analyze)
         
  5. Customer-Focused Organizations     (17 Questions)
    1. Customer Identification and Segmentation
      1. Internal customers
        Define and describe the impact an organization’s treatment of internal customers will have on external customers. Develop methods for energizing internal customers to improve products, processes, and services and evaluate the results.  (Evaluate)
      2. External customers
        Define external customers and describe their impact on products and services. Develop strategies for working with them and integrating their requirements and needs to improve products, services, and processes.  (Evaluate)
    2. Customer Relationship Management
      1. Customer needs
        Use quality function deployment (QFD) to analyze customer needs in relation to products and services offered. Use the results of the analysis to prioritize future development in anticipation of changing customer needs.  (Analyze)
      2. Customer satisfaction and loyalty
        Develop systems to capture positive and negative customer perceptions and experiences, using tools such as voice of the customer, listening posts, focus groups, complaints and warranty data, surveys, and interviews. Use customer value analysis to calculate the financial impact of existing customers and the potential results of losing those customers. Develop corrective actions and proactive methods to improve customer satisfaction, loyalty, and retention levels.  (Create)       
      3. Customer service principles
        Develop and deploy strategies that support customer service principles: courtesy, politeness, smiles, cheerfulness, attention to detail, active listening, empathy, rapid response, and easy access for information and service.  (Apply) 
      4. Multiple and diverse customer management
        Establish and monitor priorities to avoid or resolve conflicting customer requirements and demands. Develop methods and systems for managing capacity and resources to meet the needs of multiple customers. Describe the impact that diverse customer groups can have on all aspects of product and service development and delivery. (Evaluate)
         
  6. Supply Chain Management    (15 Questions)
    1. Supplier Selection
      Define, develop, and use criteria for selecting suppliers, including internal rating programs and external certification standards. Assess and manage the impact these programs can have on various internal processes of the organization.  (Create)
    2. Supplier Communications
      Develop and implement specific communication methods with suppliers, including regularly scheduled meetings and routine and emergency reporting procedures. Develop explicit expectations and confirm that the supplier is aware of critical product and delivery requirements.  (Create) 
    3. Supplier Performance
      Define, develop, and monitor supplier performance in terms of quality, cost, delivery, and service levels, and establish associated metrics for defect rates, product reliability, functional performance, timeliness, responsiveness, and availability of technical support. (Create)
    4. Supplier Improvement
      Define and conduct supplier audits, evaluate corrective and preventive action plans, provide feedback, and monitor process improvements.  (Create)
    5. Supplier Certification, Partnerships, and Alliances
      Define and implement supplier certification programs that include process reviews and performance evaluations. Identify strategies for developing customer-supplier partnerships and alliances.  (Create)
    6. Supplier Logistics and Material Acceptance
      Describe the impact that purchased products and services can have on final product assembly or total service package, including ship-to-stock, and just-in-time (JIT). Plan and conduct incoming material inspections.  (Understand)
       
  7. Training and Development      (15 Questions)
    1. Training Plans
      Develop and implement training plans that are aligned with the organization’s strategic plan and general business needs, including leadership training and alignment of personal development plans.  (Create)
    2. Training Needs Analysis
      Use various tools and techniques such as surveys, performance reviews, regulatory guidances, and gap analysis to identify training needs.  (Create)
    3. Training Materials,  Development, and Delivery
      Use various tools, resources, and methodologies to develop training materials and curriculum that address adult learning principles and the learning needs of an increasingly diverse workforce. Describe various methods of training delivery: classroom, workbooks, simulations, computer-delivered, on-the-job, and self-directed. Use mentoring and coaching to support training outcomes.   (Apply)
    4. Training Effectiveness and Evaluation
      Assess training effectiveness and make improvements based on feedback from training sessions, end-of-course test results, on-the-job behavior or performance changes, and departmental or area performance improvements.  (Create)

Topics for the Constructed-Response (Essay) Portion of the Certified Manager of Quality/Organizational Excellence Exam

Candidates will be presented with three open-ended questions from which they can select the two that they prefer to answer. Candidates will have 45 minutes in which to write responses to the two chosen situations. Prior to the start of the constructed-response portion of the exam, candidates will be given 5 minutes to review and select their situations. Candidates may split their time spent on the problems as they like. Their responses will be graded on their knowledge of quality management as it relates to the content areas listed below and in the following skills and abilities: communication, critical-thinking, personnel management, general management.

CR-1. Leadership Demonstrate knowledge of the quality manager's role in organizational leadership and as quality champion and customer advocate. Deploy change agent strategies in support of organization-wide continuous improvement efforts. Develop teams and participate on them in various roles.

CR-2. Strategy Development and Deployment Develop and maintain organizational focus on the importance of quality and performance excellence. Create quality policies and procedures in support of the strategic plan, and integrate those policies and processes into the tactics developed to support the strategic plan.

CR-3. Management Demonstrate management abilities in human resources, financial, risk, and knowledge management applications. Use effective communication methods in various situations to support continuous improvement efforts. Select and use appropriate tools and methodologies to plan, implement, and evaluate projects. Develop, deploy, and evaluate quality plans that can be used throughout the organization. Evaluate and recommend appropriate quality models or systems to implement in various situations.

CR-4. Customer Focus Identify and segment customers using a variety of criteria and tools. Identify and prioritize product or service design and development on the basis of customer requirements and feedback. Solicit customer input proactively and combine with market analysis and other research to achieve organizational goals. Use customer expectations and feedback to manage continuous improvement projects.

CR-5. Supplier Management Develop and deploy supplier management systems from selection process through partnership agreements, including mutually beneficial continuous improvement programs. Identify methods for assessing supplier performance at various levels of customer-supplier relationships.

CR-6. Training and Development Demonstrate knowledge and ability in developing, implementing, and evaluating needs assessment, training delivery methods, and outcomes of training efforts.


Levels of Cognition based on Bloom's Taxonomy - Revised (2001)

In addition to content specifics, the subtext for each topic in this BOK also indicates the intended complexity level of the test questions for that topic. These levels are based on "Levels of Cognition" (from Bloom's Taxonomy - Revised, 2001) and are presented below in rank order, from least complex to most complex.

Remember (Knowledge Level)
Recall or recognize terms, definitions, facts, ideas, materials, patterns, sequences, methods, principles, etc.

Understand (Comprehension Level)
Read and understand descriptions, communications, reports, tables, diagrams, directions, regulations, etc.

Apply (Application Level)
Know when and how to use ideas, procedures, methods, formulas, principles, theories, etc.

Analyze (Analysis Level)
Break down information into its constituent parts and recognize their relationship to one another and how they are organized; identify sublevel factors or salient data from a complex scenario.

Evaluate (Evaluation Level)
Make judgments about the value of proposed ideas, solutions, etc., by comparing the proposal to specific criteria or standards.

Create (Synthesis Level)
Put parts or elements together in such a way as to reveal a pattern or structure not clearly there before; identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn.

Details

Format

This program is an Internet-based, self-paced training course. Web-based courses require a computer and Internet access. You set the pace making you responsible for your own learning experience.

Materials

The learner can take a different random practice exam as many times as they want during the 365-day access period. After attempting each question, you'll see the correct answer and an explanation specific to your choice. Upon completion of a practice exam, you'll get a graphical summary of your scores on each main topic of the BOK.

Additional Notes

Please note that the questions in this product are not actual ASQ exam questions. Your performance on the practice exams is for study purposes only, and may or may not reflect performance on an actual certification exam.

System Requirements
Here is what you need to participate in an ASQ web-based, self-paced, or instructor-led virtual WebEx course.

Registration Email

After course registration, you will receive an email with access instructions. If you do not, please check your email junk, spam, or clutter folders. If the email is not there, please contact ASQ. For virtual WebEx courses, you will receive another email 24 hours prior to the start of class containing additional access information.

Technical Requirements

  • Computer – PC or Macintosh
  • High-speed internet connection
  • Adobe Flash Player 10.3 or later
  • Windows: Internet Explorer 8 or later, Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari 7 or later, Google Chrome (latest version), Firefox (latest version)
  • For instructor-led virtual WebEx courses, a speakerphone or telephone headset in a designated room or space with no distractions (preferred)

NOTE: Refer to product description for any additional system requirements.

WebEx – Virtual Course: Advance Preparation and Student Information

Join a Test Session

We strongly suggest that you join a WebEx test session in advance of your scheduled virtual training, using your preferred web browser. This can help prevent problems launching content the day your training begins.

If you do not have administrative privileges on the SAME computer you will be using the day of your training (i.e., your workstation within your organization) you may need the assistance of your local IT/IS help desk staff for the platform to engage correctly.

To join a test session (meeting), click here and enter your name and email address to join. If successful, you will see a screen that says "Congratulations! Your system is now set up properly ..."

Deactivate Pop-up Blockers

You should deactivate any pop-up blockers, spam filters, and company firewalls that could prevent the WebEx client platform or web-based course from working properly. Third-party toolbars such as Bing, Yahoo, and Google should also be disabled due to their own pop-up blocking capabilities.

Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Web-based

Internet-based, self-paced training modules, which may involve combinations of text, visuals, audio, interactive simulations and quizzes (see specific courses for features and tools).  These web-based courses require a computer and Internet access.

QBCMQOE2013ASQ Self-Paced English 365 Days List: $109 Member: $99

GROUP TRAINING


ON-SITE TRAINING FOR YOUR ORGANIZATION.


ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

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