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ASQ Team Excellence Training (Level 1): Developing High-Performing Teams

Format Classroom

ASQ Team Excellence Training (Level 1): Developing High-Performing Teams will generate superior effectiveness in your organization by developing and sustaining high-performing teams. Managing projects from start to finish, adding significance to the projects by applying the International Team Excellence (ITE) framework, and learning the value of the feedback report is a roadmap to business excellence. You will leave this course with the capabilities to create greater effectiveness in your organization.

Built on a model that can address the specific needs of nearly every type of organization and across any industry, the ASQ International Team Excellence (ITE) framework has demonstrated over the past 30 years to boost organization-wide improvements that unlock efficiencies, develop sustainable solutions, inspire innovation throughout organizations, and establish new benchmarks for quality and stakeholder satisfaction. The framework can help organizations replace theory with field-tested approaches that solve real-world problems -- enabling teams to meet the challenges their organizations face while delivering value to their customers and stakeholders. 

Create greater effectiveness in your organization by developing and sustaining high-performing teams. Understand how to apply ASQ's ITE framework to assist high-performing teams that meet project goals. Learn how to align team projects with business strategy and needs, manage projects from start to finish, and add value to those projects and team processes by applying the ITE framework. Be introduced to the ITE feedback report and project assessment process, which provides an established roadmap to project improvement and sustained performance.

Course Data

  • CEU Hours: 1.4
  • Length: 14 Hours
  • ASQ RU: 1.4
  • Audience: Practitioner
  • Provider: ASQ - ILT
Course Overview

Learning Objectives:

  • Become familiar with the ITE framework
  • Learn the skills for developing and managing effective team-based projects
  • Identify the qualities expected in a high-performing team
  • Apply the ITE framework to a team project
  • Leverage the framework to improve processes for an organization
  • If desired, prepare your organization to participate in the ITEA award process


No prerequisite courses required. Attendees should become familiar with the ITEA criteria prior to the course and can contact ASQ Customer Care for this material.

Who Should Attend:

Team leads, managers, quality managers, executives
  1. Course Overview
    1. Purpose of the course
    2. Overview of the ITEA process (What is ITEA?)
      1. Purpose  of the ITEA process
      2. Participants
      3. Judges’ roles
      4. The role of scoring
      5. Judging and scoring process
  2. The ITEA Criteria
    1. Introduction to the criteria
      1. Categories
      2. Guiding questions
    2. How are the criteria used to guide teams in their project decisions?
    3. How are scores determined?
  3. Using the Criteria to Select and Conduct Improvement Projects
    1. Project selection
      1. Methods and tools used to select the project
      2. Project gap or opportunity
      3. Goals the project will impact
    2. Team selection and preparation
      1. Stakeholders
      2. Knowledge or skill set
      3. Training and preparation before the project
      4. Roles and expectations
    3. Current situation and root cause/improvement opportunity analysis
      1. Goals and benefits of the project
      2. Methods and tools used to identify root cause or improvement opportunity
      3. Data analysis
      4. Project management
    4. Solution/improvement development
      1. Possible solutions or improvements
      2. Final solutions or improvements
      3. Project management
    5. Implementation and results verification
      1. Stakeholder considerations in implementation
      2. Solution/improvement implementation
      3. Project results
    6. Preservation and stakeholder communication
      1. Sustaining results over time
      2. Communicating the results
    7. Overall presentation (only for those teams preparing for the competition at ASQ’s World Conference on Quality and Improvement)
  4. Applying the Criteria to a Team Project: A Case Study
  5. The Feedback and Scoring Process
    1. The score sheet
    2. Pre-consensus scoring
    3. Consensus scoring
    4. Final round judging and scoring


This two-day, instructor-led course contains both lecture and interactive, small-group activities. Customization for additional training with coaching or project work is available. Please speak with ASQ’s sales team for customization requests. Translation of course materials to another language may add additional time to the course length.


  • The student course manual and the scoring notes booklet are included in the price of registration and will be shipped to the course site.
  • USB drives containing the single-scorer scoring sheet will be sent to the course site.
  • Attendees will need to purchase and print the ITEA criteria from ASQ’s website (http://asq.org/wcqi/team-award/criteria-scoring.aspx) and bring it to class. Attendees should review the criteria prior to the first class session.
Cancellation Policy
ASQ reserves the right to cancel or re-schedule courses and to change instructors. Please be advised that in the event of a course cancellation, ASQ is not responsible for airfare penalties or other travel related expenses you may incur.
  • If you need to cancel, we will refund your paid registration fee as noted below.
    • Requests for cancellations/transfers received at least 5 business days before the start of the course receive a full refund/transfer.
    • Requests received within 5 business days of the course starting incur a $150 processing fee.
    • After the course starts, there are no refunds or transfers.
    • Registrants who fail to attend without advance notice are liable for the entire course fee.
    • If you cannot find a substitute, we can transfer your course fees to another ASQ course of your choice.
  • You must successfully complete the entire course or program before IACET CEUs and a Certificate of Completion can be awarded.

Enrollment Details

Format: Classroom
Format: Classroom

An instructor-led traditional classroom experience. Classroom-based instruction involves the highest level of instructor/student interaction. We offer classroom style training in two formats. See public and on-site.

No Offerings Scheduled English List: $1599 Member: $1399



ASQ’s customized on-site training programs are the cost-effective way for you to train employees on your schedule. Training on-site minimizes the cost-per-student, reduces travel expenses, and ensures that the content is specific to your exact needs.

5 Benefits of On-Site Training

  1. Expertise to your location: Saves time and travel expenses
  2. Convenient scheduling: Train groups of five or more
  3. Customizable courses: Training tailored to your groups’ needs
  4. Immediate results: Employees complete courses ready to apply what they’ve learned
  5. Value-add support: Instructors available to answer questions after session