ASQ - Team and Workplace Excellence Forum

Online Edition — June 2004

In This Issue

In the Spotlight
Finding Your Niche in ASQ’s Living Communities

AQP Connections


News Bites
In a Nutshell
The Help Desk
NFC Goes Electronic
Resources for Success
June 2004 News For A Change — Home Page

NFC Index

AQP Home

AQP Connections

ASQ Provides Congressional Testimony to Support Baldrige Changes
On May 10, ASQ submitted a statement for the record for a hearing held by the Committee on Science of the U.S. House of Representatives. The hearing dealt with budget requests for the National Institute of Standards and Technology, including additional funding for a new Baldrige Award not-for-profit category.

“Baldrige has provided a rigorous, nonpolitical examination process for its applicants that has proven effective in understanding and recognizing those organizations that have achieved superior results because of quality management—and in sharing those results across all sectors. The Baldrige process is perceived as fair, and without its own agenda. In addition, the business, education, and healthcare communities have expressed the need for a NIST-managed Baldrige program that is independent of agencies with regulatory oversight,” the statement noted.

Additionally, the statement declared, “ASQ supports an increase in funding for the Baldrige Award program of $1.5 million for fiscal year 2005 that would fund activities related to the expansion of the Baldrige Award to cover the not-for-profit sector. This move will allow the Malcolm Baldrige National Quality Award to reach its full potential as a force for positive change within our nation’s economy by permitting not-for-profit organizations, representing a significant portion of the U.S. economy, to apply for the award and benefit from its assessment and feedback processes.”

House Education and Workforce Committee Meets With ASQ Representatives
Early in May, ASQ’s president, Ken Case, and John Dew, chair of ASQ’s Education and Training Board, met with staff of the House Education and Workforce Committee to discuss ways in which quality methods could address cost issues in higher education. The committee is developing legislation on the accreditation process as well as legislation to reduce the costs that students must pay for higher education.


Educational Opportunities Announced

The following ASQ webinar is scheduled for June. It involves one 90-minute session. Participants will receive 0.15 CEUs/ASQ RUs. The fee is $139 per site.

Title: Lean Enterprise: The Higher Level Building Blocks of Lean
Presenter: George Alukal and Anthony Manos
Date: June 29, 2004
Start Time: 8:30 a.m. Pacific/9:30 a.m. Mountain/10:30 a.m. Central/11:30 a.m. Eastern

Description: This webinar explains four of the important lean building blocks. Flow and work cells are described along with concepts such as line balancing and working to “takt” time. Inventory reduction using supermarkets and kanbans are discussed. This webinar also presents the benefits of JIT in the supply chain, and Total Productive Maintenance (TPM) and its advantages for any lean enterprise.

Public Training Courses

Title: Guide to Process Improvement and Change (#04198)
CEUs: 2.4
Date: July 26-29, 2004
Location: Charlotte, NC

Description: Process improvement initiatives are not new to organizations. However, the application of a systematic approach to change is altering even the most prestigious companies around the globe. This course is designed to provide students with the topics, direction, mentoring, and case studies necessary to realize the advantages of process improvement.

Title: Introduction to Quality Management (#04199)
CEUs: 3.4
Date: July 26-30, 2004
Location: Charlotte, NC

Description: This course provides a comprehensive review and working knowledge of key elements represented by ASQ’s Certified Quality Manager and Certified Quality Improvement Associate Bodies of Knowledge and the Malcolm Baldrige National Quality Award Performance Excellence criteria. The course is designed to provide participants with the Quality Manager principles, techniques, tools, and skills for on-the-job application useful in a wide range of businesses and organizations—service, manufacturing, government, education, healthcare, etc.

Title: Customer-Supplier Partnerships—An Introduction (#04200)
CEUs: 3.0
Date: July 26-27, 2004
Location: Charlotte, NC

Description: Make a dramatic impact on customer satisfaction levels and boost quality, profits, and market share with customer-supplier partnerships. This course is intended for organizations developing a new customer-supplier program or updating an existing one.

Featured e-Learning Course
This self-paced course can be taken at any time or in any location where the participant has access to a computer and an Internet connection. Participants have 60 days to complete the course once they begin.

Title: Voice of the Customer
Estimated Length: two hours

Description: In any product or service development endeavor, listening to the voice of the customer is critical to how well market needs are met. This course covers the basics of how to gather customer data, and the different methodologies needed to analyze customer input. Participants will gain an appreciation of the importance of understanding the customers’ needs, in the customers’ own words. This course consists of exercises, quizzes, a final exam, and a certificate of completion. A downloadable workbook includes numerous forms to make the initial contact with customers more effective. It includes a customer selection matrix, demographic surveys, phone scripts, contact letters, 95 customer focus group questions, sample interview guides, competitor analysis forms, environmental mapping sheets, data validation forms, and a bibliography.

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