ASQ - Team and Workplace Excellence Forum

Online Edition — February 2004

In This Issue

In the Spotlight
Get Your Money's Worth From Each Employee
Moving the Elephant
Dynamic Facilitation and Transformational Thinnking


AQP Connections
The Help Desk
News Bites
In a Nutshell
Resources for Success
February 2004 News For A Change — Home Page

NFC Index

AQP Home

Resources for Success

Information of interest related to managing change, employee involvement and teams, leadership,
education and training, quality principles and practices, and human resource management.

Check out our top picks to determine which articles from other publications you should read in their entirety.

Title: “8 Trends You Need to Know Now“
Magazine: T+D, January 2004
Authors: Karen Colteryahn and Patty Davis

Description: An ASTD commissioned study, “Mapping the Future: Shaping New Workplace Learning and Performance Competencies,” identifies eight existing and emerging trends driving change in the workplace that affect the future work and success of workplace learning and performance professionals.

Title: “In With the New Year—and Out With the Excuses”
Magazine: Corporate Trends, January 6, 2004
Author: Catherine DeVrye

Description: When what used to work, no longer works …
it’s time to change our ways of thinking and think of ways
of changing. …

Title: “Selecting Six Sigma Projects That Matter”
Magazine: Six Sigma Forum Magazine, November 2003
Authors: Thomas Bertels and George Patterson
Location: ssmAccess.cgi/2003/november/ssfmv3i1bertels.pdf

Description: The quality of Six Sigma projects differentiates successful Six Sigma campaigns from average ones. Organizations that maintain a high level of business impact throughout their initiatives generally practice opportunistic project selection, link projects to strategic imperatives, and use a process management system.

Title: “Match the Change Vehicle and Method to the Job”
Magazine: Quality Progress, January 2004
Author: Jean Harvey

Description: It is often difficult for an organization to decide which methodology and tools to use in process improvement. Process improvement teams must understand the definitions of the methodology, tools, and change vehicles available to them. The impact of mismatches can be fatal to a fledgling improvement program.

Not sure what current books are worth your investment? News for a Change recommends that you read the following recent releases and consider adding them to your bookshelf for future reference.

Title: The Synergy of One: Creating High-Performing Sustainable Organizations Through Integrated Performance Leadership
Author: Michael J. Dreikorn
Publisher: Quality Press
ISBN Number: 0-87389-605-X
Format/Length: Hardcover, 232 pages
Price: $24.00 (AQP/ASQ members)

Description: This book argues that the vast majority of errors and system failures are the result of ineffective leadership and that most of the shortcomings of leadership stem from the lack of a unified and structured system. It explains how to create an integrated system that will help drive consistent success.

Title: Growing Your Company’s Leaders: How Great Organizations Use Succession Management to Sustain Competitive Advantage
Authors: Robert M. Fulmer and Jay A. Conger
Publisher: Amacom
ISBN Number: 0-8144-0767-6
Format/Length: Hardcover, 256 pages
Price: $27.95

Description: Within the next few years, “baby boomer” leaders and managers will retire in huge numbers. By making succession management a part of business strategy, companies will always have the ability to fill key leadership positions. This book studies five global leaders: Dow Chemical, Dell Computer, Eli Lilly, Pan Canadian Petroleum, and Sonoco.

Title: How to Calm Down—Even if You’re Absolutely, Totally Nuts: A Simple Guide to Relaxation
Author: Fred L. Miller
Publisher: Numasté Press
ISBN Number: 0-9665275-9-3
Format/Length: Softcover, 103 pages
Price: $9.00

Description: This concise book provides straightforward tips on how to let off steam before giving in to road rage, throttling your boss, or throwing a fit at home. It takes less than an hour to read, but the methods it covers will work for a lifetime.

Bookmark the following sites to provide ready access to up-to-date information that can improve your organization’s performance, as well as your personal performance.

Sponsor: Fast Company magazine

Description: Fast Company’s guides are collections of its best articles, hand-picked by its editors. Whether you’re looking for new ideas on leadership, career, or innovative strategies to improve your team and yourself, guides are available.

Sponsor: Center for Collaborative Organizations (formerly The Center for the Study of Work Teams)

Description: Based at the University of North Texas, the center was created for the purpose of education and research in all areas of collaborative work systems. The site includes information and reports on research that has been conducted, including topics such as keys to team compensation systems and employee involvement: overview of practices and support systems.

Sponsor: Leader to Leader Institute (formerly the Drucker Foundation)

Description: The Leader to Leader Institute has its roots in the social sector and its predecessor, the Peter F. Drucker Foundation for Nonprofit Management. The site includes articles and a variety of other resources designed “to strengthen the leadership of the social sector” by providing educational opportunities and resources to leaders.

Looking for the best conference to attend this year? Here are some possibilities that might meet your needs.

Conference: 11th Annual ISO 9000 Summit: Optimize Your QMS for Business Results
Sponsor: ASQ
Dates: March 22-23, 2004
Location: San Francisco, CA
Price: $795 for nonmembers (member and group rates available)

Description: This high-energy exchange provides knowledge and expertise on ISO 9000, as well as for applications including Baldrige, Lean Manufacturing, Six Sigma, Lean Sigma, ISO 14000, ISO\TS 16949:2002, AS9100A, ISO 13485, and the new AG 9000. Standards learning and networking experiences will provide you with the information you need most, in the most efficient format.

Conference: The Quest for Excellence® Conference XVI—The Official Conference of the Malcolm Baldrige National Quality Award
Sponsor: NIST and ASQ
Dates: March 28-31, 2004
Location: Washington, DC
Price: $1045 for nonmembers (member and group rates available)

Description: Learn about the tool used by business, education, and healthcare leaders to evaluate and focus their efforts on performance results, leadership effectiveness, customer and employee satisfaction, and process management. Meet the 2003 Baldrige Award recipients at The Quest for Excellence® (QE) XVI, where they will share exceptional performance practices, the journey to performance excellence, and their lessons learned.

Conference: 42nd Annual International Performance Improvement Conference and Exposition: Partnering for Performance
Sponsor: International Society for Performance Improvement
Dates: April 18-23, 2004
Location: Tampa, FL
Price: $899 for nonmembers (member and group rates available)

Description: The conference consists of three days of nearly 200 concurrent sessions, providing attendees many opportunities to learn from the current and future leaders in the field of human performance technology (HPT).

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