ASQ - Team and Workplace Excellence Forum

Online Edition — February 2004

In This Issue

In the Spotlight
Get Your Money's Worth From Each Employee
Moving the Elephant
Dynamic Facilitation and Transformational Thinnking


AQP Connections
The Help Desk
News Bites
In a Nutshell
Resources for Success
February 2004 News For A Change — Home Page

NFC Index

AQP Home

AQP Connections

AQP Happenings

2003-04 International Team Excellence Award Updates
The 2003-04 Team Excellence Award criteria and guidelines are now available. Call 800-733-3310, ext. 7303 or send an e-mail to to receive a free copy.

The Team Excellence Award process is an excellent way to capture national and international recognition for an organization’s team-based improvement efforts. Past winners have received extensive press coverage and high honors both internally and externally. Several past finalists have won previous awards or used the knowledge gained from the Team Excellence Award process to enter other prestigious competitions like the Malcolm Baldrige National Quality Award.

All entrants in the competition receive a feedback report and a score sheet detailing how they rated in each team criteria area. The criteria and the feedback report identify strengths as well as opportunities for improvement. Many participating teams use the AQP Team Excellence Award criteria for their internal competition and select their winning teams for the AQP preliminary round process.

The live competition at AQP’s annual conference is used by many teams and others to benchmark the best processes and teams in the country. Please call customer service at 800-733-3310 to reserve your copy of the 2003 winners video.
The Team Excellence Award process is also a superb way to promote business effectiveness and demonstrate commitment to quality and participation practices.

Participating teams are asked to submit a 25-minute video explaining their project and process. These presentations are then judged on how well they meet 36 team evaluation criteria. The criteria rate everything necessary for team success—from the project’s impact on organizational goals, project selection, and purpose—to action planning, project buy-in, implementation, progress, and results.  In the preliminary round, a panel of judges, organized into several reviewing stations across the United States, carefully evaluates the video entries. These judges—all team process experts—represent diverse experience and industries and complete rigorous training that ensures consistency in their evaluations.
Qualifying teams (finalists) are selected for the live presentations at the joint AQP/ASQ conference. All finalists are recognized and receive trophies throughout the general sessions. The three highest scoring teams will also receive the coveted Gold, Silver, and Bronze Awards. These winners are announced as part of the intense excitement of the closing session.

ASQ Notes

ASQ’s Koalaty Kid Alliance Member Receives 2003 Baldrige Award
In 1999, ASQ was instrumental in expanding the Malcolm Baldrige National Quality Award, the nation’s highest honor for quality and performance excellence, to include the field of education. Four years later, Community Consolidated School District 15 in Palatine, IL, has joined an elite group of distinguished organizations honored as Baldrige Award recipients.
District 15 is a member of ASQ’s Koalaty Kid Alliance. “We are certainly excited and very proud of them,” said Suzanne Keely, ASQ education market manager. The Palatine district has trained all of its 19 schools in the ASQ Koalaty Kid approach and has used it, plus the Koalaty Kid Self-Assessment Guide for Performance Excellence as the basis for their school improvement planning. “They were focused on improvement and made a system that worked for them,” added Keely.

2004-05 Slate of Candidates Announced
ASQ’s nominating committee announced the following slate of candidates for the 2004-05 membership year for the positions of ASQ president-elect, vice president, and treasurer. The positions of president and chair also are listed although they were previously selected.

Chairman: Kenneth E. Case, Oklahoma State University.
President: Daniel M. Duhan, Northrop Grumman.
President-Elect: Jerry J. Mairani, UpwardPerformance.
Vice President: Gary D. Floss, BlueFire Partners.
Vice President: Carol Sager, Sager Educational Enterprises.
Treasurer: Maryann Brennan, Brennan Worldwide.

Webinars Added to Education and Training Repertoire
ASQ now offers live webinars that are presented via the Web and the telephone. The live audio comes over the telephone while the visuals are presented simultaneously on your computer over the Internet. You can interact with the presenter online or by telephone. The registration fee is per site, so you can use a speakerphone and invite your entire team to attend. Many of ASQ’s webinars also are archived as prerecorded events, allowing the flexibility to participate on your own schedule.

The following webinars are scheduled for late February and March. All are 90 minutes in length, and participants will receive 0.15 CEUs/ASQ RUs. The fee is $195 per site.

Title: Disciplined Problem Solving Overview
Presenter: Mary McDonald
Date: February 19, 2004
Start Time: 11:30 a.m. Pacific/12:30 p.m. Mountain/1:30 p.m. Central/2:30 p.m. Eastern

Title: Keys to Improving Quality Performance Through Employee Ideas
Presenters: Roger Fritz and Mike Kaminski
Date: February 24, 2004
Start Time: 9:30 a.m. Pacific/10:30 a.m. Mountain/11:30 a.m. Central/12:30 p.m. Eastern

Title: Root Cause Analysis—Getting Started
Presenter: Mary McDonald
Date: February 25, 2004
Start Time: 11:30 a.m. Pacific/12:30 p.m. Mountain/1:30 p.m. Central/2:30 p.m. Eastern

Title: Root Cause Analysis—The Tools
Presenter: Mary McDonald
Date: March 4, 2004
Start Time: 11:30 a.m. Pacific/12:30 p.m. Mountain/1:30 p.m. Central/2:30 p.m. Eastern

Title: Quality’s Missing Link: The Middle Manager and Supervisor
Presenters: Mike Simms and Terence Bostic
Date: March 16, 2004
Start Time: 9:30 a.m. Pacific/10:30 a.m. Mountain/11:30 a.m. Central/12:30 p.m. Eastern

Title: Aligning Measurement and Communication Systems for Quality Improvement
Presenter: Les Landes
Date: March 30, 2004
Start Time: 9:30 a.m. Pacific/10:30 a.m. Mountain/11:30 a.m. Central/12:30 p.m. Eastern

Training Courses Announced for March

Title: Guide to Process Improvement and Change (#04124)
CEUs: 2.4
Date: March 22-25, 2004
Location: San Francisco, CA

Description: Process improvement initiatives are not new to organizations; however, the application of a systematic approach to change is altering even the most prestigious companies around the globe. The quality techniques associated with managing business processes have virtually changed over night. This course is designed to provide students with the topics, direction, mentoring, and case studies necessary to realize the advantages of process improvement.

Title: Lean Manufacturing (#04120)
CEUs: 1.4
Date: March 22-23, 2004
Location: San Francisco, CA

Description: In today’s business environment, where global competition and constant price reduction demands from customers weigh heavily on management decisions, lean manufacturing concepts have helped companies to remain competitive, innovative, and profitable. Lean implementation results in enhanced cost and cycle-time reduction, customer satisfaction, and standardized high quality. This two-day course will focus on lean methods to minimize all forms of waste and maximize value for the customer.

Title: Systematic Problem Solving for Sustained Improvement (#04131)
CEUs: 1.3
Date: March 25-26, 2004
Location: San Francisco, CA

Description: Are you prepared to be a part of continuous improvement (CI) in your organization? All CI programs and many standards require a corrective action/improvement process. This two-day, hands-on program focuses on the concepts, quality tools, process, and practice you need to apply a fact-based, problem-solving process to achieve sustainable improvements. You will receive the hands-on practice in problem-solving processes/tools, teamwork, consensus building, and the on-the-job application you need to succeed!

E-Learning Course Offers Study-at-Home Option
ASQ is offering self-paced courses that can be taken at any time or in any location where you have access to a computer and an Internet connection. You have 60 days to complete the courses once you begin. The course described below is currently is featured:

Title: Charting Process Behavior (SPC)
Estimated Length: 12 hours

Description: This course provides an introduction to basic concepts for charting process behavior using statistical process control charts. The content covered by this course is also known as Statistical Process Control (SPC). Participants will receive a basic understanding of the tools and methods used to measure and understand process behavior over time—in support of a Six Sigma DMAIC project or for ongoing process management. This course is a component of the online Six Sigma Black Belt and online Six Sigma Green Belt courses. Because it’s designed with a heavy practice orientation, as much as 40% of your time is spent working through interactive practice exercises and online assessments.

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