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Canadian National Quality Institute
Announces 2003 Winners
The National
Quality Institute (NQI) announced the winners of the
2003 Canada Awards for Excellence (CAE). This annual
awards program recognizes Canadian organizations
that, through a commitment to innovation,
productivity, a healthy workplace, and ethics, have
demonstrated sustainable measures of continuous
improvement. Winning organizations have reported
increased efficiency, expanding market share,
enhanced international competitiveness, and higher
employee retention and productivity.
The winners of the 2003 CAE are:
- CAE Healthy Workplace Award
(Trophy)— Statistics Canada
Statistics Canada is the national statistical
agency and is recognized as a world leader in its
field. The organization provides relevant, timely,
and objective statistical information and analysis
that helps elected representatives, businesses,
unions, nonprofit organizations, and individual
Canadians better understand their country and make
informed decisions. In addition to a census every
five years, Statistics Canada oversees about 350
different surveys on virtually all aspects of
Canadian life. With a corporate structure of 67
divisions and a current budget of $383 million,
Statistics Canada employs 5,800 public service
employees. About half of these are economists,
mathematicians, technical officers, and
administrators, while the remaining personnel
provide clerical, secretarial, and data processing
support and survey implementation.
- CAE Quality Award (Trophy)— The
College of Physicians and Surgeons of Nova
Scotia
The college is the self-regulating body for the
medical profession in Nova Scotia. It regulates and
governs the practice of medicine in accordance with
the medical act and regulations. The
college’s mission statement is,
“Governing the practice of medicine in the
public interest.”
- CAE Quality Award (Certificate of
Merit)— Envision Financial
Envision Financial is the third largest credit
union in Canada with 17 branches in British
Columbia. Owned by its 100,000 members, Envision
has 700 employees and more than $2.2 billion in
assets under administration. In addition to its
full range of personal and commercial deposit and
lending services, Envision operates three
wholly-owned subsidiaries providing home, auto, and
life insurance; investment services; and automobile
financing through car dealerships. Created in 2001
by the merger of two other credit unions, Envision
has undertaken a massive change/improvement
program. It was named by the Globe and
Mail newspaper as one of the top 50 employers
in Canada (2002) and by Maclean’s
magazine as one of the top 100 employers in Canada
(2002).
IHI’s Impact Network Improves Health
Care Delivery
The Institute for Healthcare Improvement (IHI) says
its Impact Network, which now has more than 100
health care member organizations, has made dramatic
improvements in patient care.
Examples of success include reductions in the f
ollowing: number of adverse drug events, days a
patient spends on a mechanical ventilator, wait for
next available appointment, voluntary employee
turnover, and hours to transfer a patient within a
hospital. More details on this report can be found at
www.ihi.org or at www.qualityhealthcare.org.
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