ASQ - Team and Workplace Excellence Forum

Online Edition — November 2003

In This Issue

Corporate Culture and Survival
In A Nutshell
Proven Strategies on Service and Life
Leading Wholeheartedly: A Quality Approach
Respectful Confrontation for Superior Results


Articles in Brief
The Help Desk
News Bites
What’s Up?

Book Nook

AQP Connections
November 2003 News For A Change — Home Page

NFC Index

AQP Home

News Bites

Information of interest from other publications related to quality, participation, change, and leadership

Canadian National Quality Institute Announces 2003 Winners
The National Quality Institute (NQI) announced the winners of the 2003 Canada Awards for Excellence (CAE). This annual awards program recognizes Canadian organizations that, through a commitment to innovation, productivity, a healthy workplace, and ethics, have demonstrated sustainable measures of continuous improvement. Winning organizations have reported increased efficiency, expanding market share, enhanced international competitiveness, and higher employee retention and productivity.

The winners of the 2003 CAE are:

  • CAE Healthy Workplace Award (Trophy)— Statistics Canada
    Statistics Canada is the national statistical agency and is recognized as a world leader in its field. The organization provides relevant, timely, and objective statistical information and analysis that helps elected representatives, businesses, unions, nonprofit organizations, and individual Canadians better understand their country and make informed decisions. In addition to a census every five years, Statistics Canada oversees about 350 different surveys on virtually all aspects of Canadian life. With a corporate structure of 67 divisions and a current budget of $383 million, Statistics Canada employs 5,800 public service employees. About half of these are economists, mathematicians, technical officers, and administrators, while the remaining personnel provide clerical, secretarial, and data processing support and survey implementation.
  • CAE Quality Award (Trophy)— The College of Physicians and Surgeons of Nova Scotia
    The college is the self-regulating body for the medical profession in Nova Scotia. It regulates and governs the practice of medicine in accordance with the medical act and regulations. The college’s mission statement is, “Governing the practice of medicine in the public interest.”
  • CAE Quality Award (Certificate of Merit)— Envision Financial
    Envision Financial is the third largest credit union in Canada with 17 branches in British Columbia. Owned by its 100,000 members, Envision has 700 employees and more than $2.2 billion in assets under administration. In addition to its full range of personal and commercial deposit and lending services, Envision operates three wholly-owned subsidiaries providing home, auto, and life insurance; investment services; and automobile financing through car dealerships. Created in 2001 by the merger of two other credit unions, Envision has undertaken a massive change/improvement program. It was named by the Globe and Mail newspaper as one of the top 50 employers in Canada (2002) and by Maclean’s magazine as one of the top 100 employers in Canada (2002).

IHI’s Impact Network Improves Health Care Delivery
The Institute for Healthcare Improvement (IHI) says its Impact Network, which now has more than 100 health care member organizations, has made dramatic improvements in patient care.

Examples of success include reductions in the f ollowing: number of adverse drug events, days a patient spends on a mechanical ventilator, wait for next available appointment, voluntary employee turnover, and hours to transfer a patient within a hospital. More details on this report can be found at or at

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